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Nothing Can Clean Trojan:Win32/Alureon.CT


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2 replies to this topic

#1 kyzer

kyzer

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  • Local time:11:10 AM

Posted 02 December 2009 - 06:42 PM

Hi Guys,

I've been struggling to clean a virus that is being picked up by my MS Security Essentials as Trojan:Win32/Alureon.CT in the file:C:\Windows\System32\tdlcmd.dll . Security essentials says it cleans it and removes it but as soon as I reboot and open the browser it comes back. I have downloaded and run all kinds of tools over the last week trying to shake it but it keeps coming back. I have read some of the other topics about the same virus on here so I have gone ahead and run the DDS log to start me off... If someone can please help me remove this that would be great.

Thanks in advance.

Gary


DDS (Ver_09-12-01.01) - NTFSx86
Run by Gary at 23:22:31.98 on 02/12/2009
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_17
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.353.1033.18.3062.1913 [GMT 0:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\ZoneLabs\vsmon.exe
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Google\Update\1.2.183.13\GoogleCrashHandler.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\Program Files\Sony Ericsson\Sony Ericsson PC Suite\SupServ.exe
C:\Windows\system32\IoctlSvc.exe
C:\Program Files\Common Files\X10\Common\X10nets.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\Launch Manager\HotkeyApp.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Launch Manager\LaunchAp.exe
C:\Program Files\Launch Manager\WisLMSvc.exe
C:\Program Files\Launch Manager\OSD.exe
C:\Program Files\Launch Manager\WButton.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Windows\System32\igfxtray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\LaCie\Genie Backup Assistant\GBMAgent.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\SlySoft\AnyDVD\AnyDVDtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe
C:\Program Files\Sony Ericsson\Sony Ericsson PC Suite\SEPCSuite.exe
C:\Program Files\Google\Google Calendar Sync\GoogleCalendarSync.exe
C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\AUDIODG.EXE
C:\Users\Gary\Downloads\dds.scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: ZoneAlarm Toolbar Registrar: {8a4a36c2-0535-4d2c-bd3d-496cb7eed6e3} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Google Gears Helper: {e0fefe40-fbf9-42ae-ba58-794ca7e3fb53} - c:\program files\google\google gears\internet explorer\0.5.33.0\gears.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: ZoneAlarm Toolbar: {ee2ac4e5-b0b0-4ec6-88a9-bca1a32ab107} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [LaCie Ethernet Agent Startup] "c:\program files\lacie\network assistant\LaCie Network Assistant.exe"
uRun: [AnyDVD] "c:\program files\slysoft\anydvd\AnyDVDtray.exe"
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [IndxStoreSvr_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\nero\lib\NMIndexStoreSvr.exe" ASO-616B5711-6DAE-4795-A05F-39A1E5104020
uRun: [Sony Ericsson PC Suite] "c:\program files\sony ericsson\sony ericsson pc suite\SEPCSuite.exe" /systray /nologon
mRun: [SynTPStart] "c:\program files\synaptics\syntp\SynTPStart.exe"
mRun: [Skytel] "Skytel.exe"
mRun: [HotkeyApp] "c:\program files\launch manager\HotkeyApp.exe"
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [ISW] "c:\program files\checkpoint\zaforcefield\ForceField.exe" /icon="hidden"
mRun: [LaunchAp] "c:\program files\launch manager\LaunchAp.exe"
mRun: [LMgrOSD] "c:\program files\launch manager\OSD.exe"
mRun: [Wbutton] "c:\program files\launch manager\Wbutton.exe"
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [IgfxTray] "c:\windows\system32\igfxtray.exe"
mRun: [HotKeysCmds] "c:\windows\system32\hkcmd.exe"
mRun: [GBMLite8AgentLaCie] "c:\program files\lacie\genie backup assistant\GBMAgent.exe"
mRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\google~1.lnk - c:\program files\google\google calendar sync\GoogleCalendarSync.exe
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - {0B4350D1-055F-47A3-B112-5F2F2B0D6F08} - c:\program files\google\google gears\internet explorer\0.5.33.0\gears.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\gary\appdata\roaming\mozilla\firefox\profiles\lph5j1c0.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.ie/ig
FF - component: c:\program files\checkpoint\zaforcefield\trustchecker\components\TrustCheckerMozillaPlugin.dll
FF - component: c:\program files\google\google gears\firefox\lib\ff35\gears.dll
FF - plugin: c:\program files\google\update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\program files\picasa2\npPicasa2.dll

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 Si3531;SiI-3531 SATA Controller;c:\windows\system32\drivers\Si3531.sys [2009-11-20 212520]
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2009-6-18 142832]
R1 SAVRKBootTasks;Boot Tasks Driver;c:\windows\system32\SAVRKBootTasks.sys [2009-12-1 18816]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 48128]
R2 ISWKL;ZoneAlarm Toolbar ISWKL;c:\program files\checkpoint\zaforcefield\ISWKL.sys [2009-10-9 25208]
R2 IswSvc;ZoneAlarm Toolbar IswSvc;c:\program files\checkpoint\zaforcefield\ISWSVC.exe [2009-10-9 476528]
R2 OMSI download service;Sony Ericsson OMSI download service;c:\program files\sony ericsson\sony ericsson pc suite\SupServ.exe [2009-11-10 90112]
R3 netr28;Ralink 802.11n Extensible Wireless Driver;c:\windows\system32\drivers\netr28.sys [2009-5-18 599040]
R3 seehcri;Sony Ericsson seehcri Device Driver;c:\windows\system32\drivers\seehcri.sys [2009-11-10 27632]
R3 WisLMSvc;WisLMSvc;c:\program files\launch manager\WisLMSvc.exe [2007-3-6 118784]
S1 ompnuzxh;ompnuzxh;c:\windows\system32\drivers\ompnuzxh.sys [2009-12-2 30784]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-10-28 133104]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 KMWDFILTERx86;HIDServiceDesc;c:\windows\system32\drivers\KMWDFILTER.sys [2009-4-29 25088]
S3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\drivers\MpNWMon.sys [2009-6-18 42480]
S3 MRV6X32U;Vista 32-bits Native WiFi Driver - USB;c:\windows\system32\drivers\MRVW23B.sys [2006-12-22 231040]

=============== Created Last 30 ================

2009-12-02 23:13:45 30784 ----a-w- c:\windows\system32\drivers\ompnuzxh.sys
2009-12-02 20:39:39 23552 ----a-w- c:\windows\system32\tdlcmd.dll
2009-12-02 20:26:35 30784 ----a-w- c:\windows\system32\drivers\gtcwcejw.sys
2009-12-01 23:17:03 18816 ------w- c:\windows\system32\SAVRKBootTasks.sys
2009-12-01 22:30:34 0 d-----w- c:\program files\Sophos
2009-12-01 01:54:43 65536 --sha-w- c:\users\gary\ntuser.dat{55767a7c-de1c-11de-81f2-000ae4cf74d7}.TM.blf
2009-12-01 01:54:43 524288 --sha-w- c:\users\gary\ntuser.dat{55767a7c-de1c-11de-81f2-000ae4cf74d7}.TMContainer00000000000000000002.regtrans-ms
2009-12-01 01:54:43 524288 --sha-w- c:\users\gary\ntuser.dat{55767a7c-de1c-11de-81f2-000ae4cf74d7}.TMContainer00000000000000000001.regtrans-ms
2009-12-01 01:53:50 222801484 ----a-w- c:\windows\MEMORY.DMP
2009-12-01 01:04:00 65536 --sha-w- c:\users\gary\ntuser.dat{4ccc149c-de15-11de-bbc2-000ae4cf74d7}.TM.blf
2009-12-01 01:04:00 524288 --sha-w- c:\users\gary\ntuser.dat{4ccc149c-de15-11de-bbc2-000ae4cf74d7}.TMContainer00000000000000000002.regtrans-ms
2009-12-01 01:04:00 524288 --sha-w- c:\users\gary\ntuser.dat{4ccc149c-de15-11de-bbc2-000ae4cf74d7}.TMContainer00000000000000000001.regtrans-ms
2009-11-30 20:37:25 0 d-----w- c:\users\gary\appdata\roaming\RemoteCalendars
2009-11-30 20:15:30 0 d-----w- c:\program files\Trend Micro
2009-11-30 01:35:38 0 d-----w- c:\program files\RemoteCalendars
2009-11-30 01:34:58 0 d-----w- c:\windows\system32\appmgmt
2009-11-27 08:25:40 2048 ----a-w- c:\windows\system32\tzres.dll
2009-11-25 09:05:50 1286480 ----a-w- c:\windows\system32\~.tmp
2009-11-25 09:05:50 126 ----a-w- c:\windows\system32\~.inf
2009-11-24 08:55:51 0 d-----w- c:\programdata\Azureus
2009-11-24 08:55:39 0 d-----w- c:\users\gary\appdata\roaming\Azureus
2009-11-24 08:55:01 0 d-----w- c:\program files\Vuze
2009-11-23 15:05:14 0 d-----w- c:\program files\Vistumbler
2009-11-23 13:31:39 0 d-----w- c:\users\gary\appdata\roaming\Malwarebytes
2009-11-23 13:31:35 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-11-23 13:31:34 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-11-23 13:31:34 0 d-----w- c:\programdata\Malwarebytes
2009-11-23 13:31:34 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-11-20 17:57:24 212520 ----a-w- c:\windows\system32\drivers\Si3531.sys
2009-11-20 17:57:16 23616 ----a-w- c:\windows\system32\drivers\amdxata.sys
2009-11-17 01:11:32 0 d-----w- c:\program files\MSSOAP
2009-11-17 01:11:32 0 d-----w- c:\program files\common files\MSSoap
2009-11-17 01:11:13 0 d-----w- c:\program files\Webroot
2009-11-17 01:10:15 164 ----a-w- c:\windows\install.dat
2009-11-16 00:38:51 0 d-----w- C:\DreamBox Software
2009-11-15 17:55:10 0 d-----w- c:\program files\DreamBoxEdit
2009-11-15 17:24:43 0 d-----w- c:\programdata\GlobalSCAPE
2009-11-15 17:24:24 0 d-----w- c:\program files\GlobalSCAPE
2009-11-12 01:58:09 77312 ----a-w- c:\windows\MBR.exe
2009-11-12 01:58:08 98816 ----a-w- c:\windows\sed.exe
2009-11-12 01:58:08 260608 ----a-w- c:\windows\PEV.exe
2009-11-12 01:58:08 161792 ----a-w- c:\windows\SWREG.exe
2009-11-10 01:07:35 0 d-----w- c:\program files\Microsoft CAPICOM 2.1.0.2
2009-11-10 00:17:10 0 d-----w- c:\programdata\Avanquest Bluetooth SDK
2009-11-10 00:16:59 0 d-----w- c:\programdata\BVRP Software
2009-11-10 00:14:42 148736 ----a-w- c:\programdata\hpe226F.dll
2009-11-10 00:14:36 27632 ----a-w- c:\windows\system32\drivers\seehcri.sys
2009-11-10 00:14:26 0 d-----w- c:\programdata\Sony Ericsson
2009-11-10 00:14:26 0 d-----w- c:\program files\Sony Ericsson
2009-11-08 20:43:56 104512 ----a-w- c:\windows\system32\drivers\AnyDVD.sys
2009-11-07 17:29:51 30568 ----a-w- c:\windows\system32\mdimon.dll
2009-11-07 17:29:34 32656 ----a-w- c:\windows\system32\msonpmon.dll
2009-11-07 17:25:02 0 d-----w- c:\windows\PCHEALTH
2009-11-07 17:21:32 0 d-----w- c:\program files\Microsoft Visual Studio 8
2009-11-07 17:20:27 0 d-----w- c:\programdata\Microsoft Help
2009-11-07 17:10:12 0 d-----w- c:\program files\PowerISO
2009-11-03 21:46:45 0 d-----w- c:\users\gary\appdata\roaming\Wireshark
2009-11-03 21:39:12 0 d-----w- c:\program files\WinPcap
2009-11-03 21:38:46 0 d-----w- c:\program files\Wireshark
2009-11-03 21:28:14 0 d-----w- c:\program files\iPod
2009-11-03 21:28:13 0 d-----w- c:\program files\iTunes

==================== Find3M ====================

2009-11-11 21:57:16 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-11-02 20:42:06 195456 ------w- c:\windows\system32\MpSigStub.exe
2009-11-02 19:03:46 56 ---ha-w- c:\programdata\ezsidmv.dat
2009-10-20 18:20:06 96784 ----a-w- c:\windows\system32\Packet.dll
2009-10-20 18:19:54 281104 ----a-w- c:\windows\system32\wpcap.dll
2009-10-20 18:19:44 50704 ----a-w- c:\windows\system32\drivers\npf.sys
2009-10-20 18:19:30 53299 ----a-w- c:\windows\system32\pthreadVC.dll
2009-10-15 23:09:48 21316 ----a-w- c:\windows\system32\emptyregdb.dat
2009-10-15 22:54:17 0 ---ha-w- c:\windows\system32\drivers\Msft_Kernel_SynTP_01000.Wdf
2009-10-15 22:53:38 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdFs_01_09_00.Wdf
2009-10-14 19:25:47 418006 ---ha-w- c:\windows\system32\drivers\vsconfig.xml
2009-10-10 21:47:42 446152 ----a-w- c:\windows\system32\drivers\vsdatant.sys
2009-10-10 21:42:12 1238408 ----a-w- c:\windows\system32\zpeng25.dll
2009-09-28 18:20:43 89256 ----a-w- c:\windows\system32\ElbyCDIO.dll
2009-09-10 05:52:05 257024 ----a-w- c:\windows\system32\msv1_0.dll
2009-07-14 04:56:42 31548 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2009-07-14 04:56:42 31548 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2009-07-14 04:56:42 291294 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2009-07-14 04:56:42 291294 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2009-07-14 04:41:57 174 --sha-w- c:\program files\desktop.ini
2009-07-14 00:34:40 291294 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2009-07-14 00:34:40 291294 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2009-07-14 00:34:38 31548 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2009-07-14 00:34:38 31548 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-06-10 21:26:35 9633792 --sha-r- c:\windows\fonts\StaticCache.dat
2009-07-14 01:14:45 396800 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.exe

============= FINISH: 23:23:59.72 ===============

Edited by Orange Blossom, 02 December 2009 - 07:55 PM.
Move from AII to HJT. ~ OB


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#2 Shannon2012

Shannon2012

  • Security Colleague
  • 3,657 posts
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  • Location:North Carolina, USA
  • Local time:07:10 AM

Posted 16 December 2009 - 10:04 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
Shannon

#3 SpySentinel

SpySentinel

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Posted 24 December 2009 - 01:15 AM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please PM either Me or another staff member.

Everyone else please start a new topic.
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