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Computer seems to be slowing down and freezing altogether


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#1 hooligan_69

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Posted 02 December 2009 - 06:38 PM

Hi
I'm a user of this site, but have not been back for awhile because the team here usually sort me out quick. I've noticed that my computer is slowing down a lot. I've used up a fair amount of disk space and know this will cause the comp to slow down, but now my 20mb broadband seems to be running at dial up speeds at times and now if I connect my mobile device to the computer and disconnect the whole thing freezes up. I've contacted my ISP to c heck if it was their service or the anti-virus program they provided which may be causing me problems with certain programs (battlefield 2142 and TVUplayer), but they don't know what the problem with their software (pcguard) is and now my computer is acting as it was when it was infected. Can you help?

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#2 Elise

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Posted 13 December 2009 - 12:44 PM

Hello, and welcome to Bleeping Computer!

MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


GMER
-------
Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

Edited by elise025, 13 December 2009 - 12:46 PM.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 hooligan_69

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Posted 14 December 2009 - 09:17 AM

Hello elise025
I've run the malwarebytes amd mothing was found here is the log:

Malwarebytes' Anti-Malware 1.42
Database version: 3289
Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

2009-12-14 14:08:43
mbam-log-2009-12-14 (14-08-43).txt

Scan type: Full Scan (C:\|E:\|F:\|G:\|H:\|I:\|J:\|S:\|)
Objects scanned: 338677
Time elapsed: 1 hour(s), 43 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



#4 Elise

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Posted 14 December 2009 - 09:29 AM

Okay, please post also the GMER log :thumbsup:

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#5 hooligan_69

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Posted 15 December 2009 - 05:18 PM

Apologies, in my rush to leave the house I forgot to copy and paste the GMER text file.

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2009-12-15 22:13:45
Windows 6.0.6002 Service Pack 2
Running: pw12r632.exe; Driver: C:\Users\Patrick\AppData\Local\Temp\kxldrpow.sys


---- System - GMER 1.0.15 ----

INT 0x62 ? 85E6BBF8
INT 0x72 ? 8417FBF8
INT 0x82 ? 8417FBF8
INT 0x92 ? 8417FBF8
INT 0x92 ? 8417FBF8
INT 0x92 ? 85E6BBF8
INT 0x92 ? 8417FBF8
INT 0xA2 ? 85E6BBF8
INT 0xB3 ? 85E6BBF8

---- Kernel code sections - GMER 1.0.15 ----

? System32\Drivers\splp.sys The system cannot find the path specified. !
.text C:\Windows\system32\DRIVERS\atikmdag.sys section is writeable [0x8B802000, 0x2CB74C, 0xE8000020]
.text USBPORT.SYS!DllUnload 8BEB441B 5 Bytes JMP 85E6B1D8
.text ahyfddf8.SYS 8BF69000 22 Bytes [82, A3, 41, 82, 6C, A2, 41, ...]
.text ahyfddf8.SYS 8BF69017 29 Bytes [00, 32, 47, F5, 86, 3D, 45, ...]
.text ahyfddf8.SYS 8BF69035 129 Bytes [B1, 46, 82, B4, DE, 46, 82, ...]
.text ahyfddf8.SYS 8BF690B7 22 Bytes [00, 00, 00, 00, 00, 00, 00, ...]
.text ahyfddf8.SYS 8BF690CE 80 Bytes [00, 00, 26, 00, 00, 00, E0, ...]
.text ...
.text C:\Windows\system32\DRIVERS\atksgt.sys section is writeable [0x98311300, 0x22020, 0xE8000020]
.text C:\Windows\system32\DRIVERS\lirsgt.sys section is writeable [0x9833A300, 0x1B7E, 0xE8000020]

---- Kernel IAT/EAT - GMER 1.0.15 ----

IAT \SystemRoot\System32\Drivers\SCSIPORT.SYS[ntoskrnl.exe!DbgBreakPoint] 8417E4A8
IAT \SystemRoot\system32\drivers\pci.sys[ntoskrnl.exe!IoDetachDevice] [86E7BC4C] \SystemRoot\System32\Drivers\splp.sys
IAT \SystemRoot\system32\drivers\pci.sys[ntoskrnl.exe!IoAttachDeviceToDeviceStack] [86E7BCA0] \SystemRoot\System32\Drivers\splp.sys
IAT \SystemRoot\system32\drivers\atapi.sys[ataport.SYS!AtaPortWritePortUchar] [86E4B6D2] \SystemRoot\System32\Drivers\splp.sys
IAT \SystemRoot\system32\drivers\atapi.sys[ataport.SYS!AtaPortReadPortUchar] [86E4B040] \SystemRoot\System32\Drivers\splp.sys
IAT \SystemRoot\system32\drivers\atapi.sys[ataport.SYS!AtaPortWritePortBufferUshort] [86E4B7FC] \SystemRoot\System32\Drivers\splp.sys
IAT \SystemRoot\system32\drivers\atapi.sys[ataport.SYS!AtaPortReadPortUshort] [86E4B0BE] \SystemRoot\System32\Drivers\splp.sys
IAT \SystemRoot\system32\drivers\atapi.sys[ataport.SYS!AtaPortReadPortBufferUshort] [86E4B13C] \SystemRoot\System32\Drivers\splp.sys
IAT \SystemRoot\system32\drivers\ataport.SYS[ntoskrnl.exe!DbgBreakPoint] 8417F2D8
IAT \SystemRoot\system32\DRIVERS\USBPORT.SYS[ntoskrnl.exe!DbgBreakPoint] 85E6B2D8
IAT \SystemRoot\system32\DRIVERS\i8042prt.sys[HAL.dll!READ_PORT_UCHAR] [86E5B048] \SystemRoot\System32\Drivers\splp.sys
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortNotification] F73BFF33
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortWritePortUchar] B85F0B75
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortWritePortUlong] FFFFFFFE
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortGetPhysicalAddress] 08C25D5E
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortConvertPhysicalAddressToUlong] 5D8B5300
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortGetScatterGatherList] 74DF3B0C
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortReadPortUchar] 01FB8311
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortStallExecution] 5F5B0C74
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortGetParentBusType] FFFFFEB8
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortRequestCallback] C25D5EFF
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortWritePortBufferUshort] 7E390008
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortGetUnCachedExtension] C7077524
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortCompleteRequest] 71642446
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortMoveMemory] 7E398BF7
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortCompleteAllActiveRequests] C7077528
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortReleaseRequestSenseIrb] 71902846
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortBuildRequestSenseIrb] 468B8BF7
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortReadPortUshort] 244E8B2C
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortReadPortBufferUshort] 7468016A
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortInitialize] 500000FA
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortGetDeviceBase] C73BD1FF
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[ataport.SYS!AtaPortDeviceStateChange] 5F5B0C75
IAT \SystemRoot\System32\Drivers\ahyfddf8.SYS[NTOSKRNL.exe!KeTickCount] 56EC8B55
IAT \SystemRoot\system32\DRIVERS\storport.sys[ntoskrnl.exe!DbgBreakPoint] 85C922D8

---- Devices - GMER 1.0.15 ----

Device \FileSystem\Ntfs \Ntfs 84B1C1F8
Device \Driver\sptd \Device\1966594556 splp.sys
Device \Driver\volmgr \Device\VolMgrControl 841811F8
Device \Driver\usbuhci \Device\USBPDO-0 85BB3268
Device \Driver\usbuhci \Device\USBPDO-1 85BB3268
Device \Driver\usbuhci \Device\USBPDO-2 85BB3268
Device \Driver\usbuhci \Device\USBPDO-3 85BB3268
Device \Driver\usbehci \Device\USBPDO-4 85BAB1F8

AttachedDevice \Driver\tdx \Device\Tcp rp_skt32.sys (Radialpoint Filter/Radialpoint Inc.)

Device \Driver\volmgr \Device\HarddiskVolume1 841811F8
Device \Driver\PCI_PNP6548 \Device\00000058 splp.sys
Device \Driver\volmgr \Device\HarddiskVolume2 841811F8
Device \Driver\cdrom \Device\CdRom0 85C691F8
Device \Driver\volmgr \Device\HarddiskVolume3 841811F8
Device \Driver\cdrom \Device\CdRom1 85C691F8
Device \Driver\atapi \Device\Ide\IdeDeviceP0T0L0-0 84B1B1F8
Device \Driver\atapi \Device\Ide\IdeDeviceP2T0L0-2 84B1B1F8
Device \Driver\atapi \Device\Ide\IdePort0 84B1B1F8
Device \Driver\atapi \Device\Ide\IdePort1 84B1B1F8
Device \Driver\atapi \Device\Ide\IdePort2 84B1B1F8
Device \Driver\atapi \Device\Ide\IdePort3 84B1B1F8
Device \Driver\USBSTOR \Device\00000073 85FB11F8
Device \Driver\volmgr \Device\HarddiskVolume4 841811F8
Device \Driver\USBSTOR \Device\00000074 85FB11F8
Device \Driver\volmgr \Device\HarddiskVolume5 841811F8
Device \Driver\USBSTOR \Device\00000075 85FB11F8
Device \Driver\volmgr \Device\HarddiskVolume6 841811F8
Device \Driver\USBSTOR \Device\00000076 85FB11F8
Device \Driver\volmgr \Device\HarddiskVolume7 841811F8
Device \Driver\USBSTOR \Device\00000077 85FB11F8
Device \Driver\netbt \Device\NetBt_Wins_Export 85FC1500
Device \Driver\Smb \Device\NetbiosSmb 85D5B1F8
Device \Driver\iScsiPrt \Device\RaidPort0 85C891F8

AttachedDevice \Driver\tdx \Device\Udp rp_skt32.sys (Radialpoint Filter/Radialpoint Inc.)
AttachedDevice \Driver\tdx \Device\RawIp rp_skt32.sys (Radialpoint Filter/Radialpoint Inc.)

Device \Driver\usbuhci \Device\USBFDO-0 85BB3268
Device \Driver\usbuhci \Device\USBFDO-1 85BB3268
Device \Driver\usbuhci \Device\USBFDO-2 85BB3268
Device \Driver\usbuhci \Device\USBFDO-3 85BB3268
Device \Driver\usbehci \Device\USBFDO-4 85BAB1F8
Device \Driver\netbt \Device\NetBT_Tcpip_{37AAA1ED-1AEF-4C24-84CE-A4A0E3C39905} 85FC1500
Device \Driver\ahyfddf8 \Device\Scsi\ahyfddf81 85CA51F8
Device \Driver\ahyfddf8 \Device\Scsi\ahyfddf81Port5Path0Target0Lun0 85CA51F8
Device \FileSystem\cdfs \Cdfs 8612C1F8

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg@s1 771343423
Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg@s2 285507792
Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg@h0 1
Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4
Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4@p0 C:\Program Files\DAEMON Tools Lite\
Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4@h0 0
Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4@khjeh 0x29 0x67 0xAA 0x02 ...
Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4\00000001
Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4\00000001@a0 0x20 0x01 0x00 0x00 ...
Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4\00000001@khjeh 0x4D 0x17 0x5A 0xC2 ...
Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4\00000001\0Jf40
Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4\00000001\0Jf40@khjeh 0x64 0x16 0x3A 0xAF ...
Reg HKLM\SYSTEM\ControlSet003\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet003\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4@p0 C:\Program Files\DAEMON Tools Lite\
Reg HKLM\SYSTEM\ControlSet003\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4@h0 0
Reg HKLM\SYSTEM\ControlSet003\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4@khjeh 0x29 0x67 0xAA 0x02 ...
Reg HKLM\SYSTEM\ControlSet003\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4\00000001 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet003\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4\00000001@a0 0x20 0x01 0x00 0x00 ...
Reg HKLM\SYSTEM\ControlSet003\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4\00000001@khjeh 0x4D 0x17 0x5A 0xC2 ...
Reg HKLM\SYSTEM\ControlSet003\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4\00000001\0Jf40 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet003\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4\00000001\0Jf40@khjeh 0x64 0x16 0x3A 0xAF ...

---- EOF - GMER 1.0.15 ----



#6 Elise

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Posted 16 December 2009 - 02:57 AM

I've contacted my ISP to c heck if it was their service or the anti-virus program they provided which may be causing me problems with certain programs (battlefield 2142 and TVUplayer), but they don't know what the problem with their software (pcguard) is

I am not a big fan of PCGuard. Unless you are happy with it, I would recommend you to switch to a freeware replacement.

Can you please tell me what you are using PCGuard for (antivirus? firewall?).

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#7 hooligan_69

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Posted 16 December 2009 - 06:56 AM

I've been using it as both firewall and anti-virus, but the firewall started playing up and all the technician at VIrgin could tell me was to reinstall it. Which I did and it got worse, now I don't use the firewall function.

#8 Elise

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Posted 16 December 2009 - 07:06 AM

I really recommend you to use Vista's inbuild firewall. This is a good firewall and shouldn't cause major issues.

At this point the best thing is to completely uninstall PCGuard and switch to a freeware Antivirus replacement, like avast, avira or Microsoft Security essentials.

Of course its up to you, so let me know what your choice is.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#9 hooligan_69

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Posted 20 December 2009 - 08:33 PM

Hi sorry about the long delay with the reply, but this time of year gets really time consuming. Anyway I've uninstalled the pcguard and have switched to Avira. My pc is still slow but at least my net connections seem to have returned to normal. Thanks for the tip

#10 MATTSPCHELP

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Posted 20 December 2009 - 08:42 PM

Can you visit http://www.speedtest.net/ and click the big gold star , this will tell you your true internet speed , this will then help us nwork out weather its your PC going slow or the internet connection
Microsoft Certified Desktop Support Technician

#11 Elise

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Posted 21 December 2009 - 03:23 AM

Hi again, lets do some more cleaning/coublechecking here :thumbsup:

TFC
--------
Download TFC by OldTimer to your desktop.
(TFC only cleans temp folders. It will not clean URL history, prefetch, or cookies).
Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job.
Once its finished it should automatically reboot your machine, if it doesn't, manually reboot to ensure a complete clean

NOTE:
It's normal after running TFC cleaner that the PC will be slower to boot the first time.

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.



SUPERANTISPYWARE
-----------------------------
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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Malware analyst @ Emsisoft





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