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Can't update to Win 7


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#1 Panta

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Posted 02 December 2009 - 05:58 PM

Hi folks,
I bought a new Acer laptop just 2 months ago, with Windows Vista SP 1.
With the purchase, a free update to Windows 7 was included, and I got the update DVDs as soon as (well, kind of) the new OS was released.
Problem is, I can't make the update because there is a problem with the "interactive module" (sorry, this is both from memory and translated from Italian).
I tried the update twice with the same disappointing result: at like 95% of the process everything stops and I get that error message. Then the screen turns black and all I have is my mouse arrow, and nothing to click with it.
I thought, maybe I should update to SP 2 first. I downloaded the file but I got a similar problem, the message stating simply that the update could not be completed and everything would be resotred to its previous state.
This is quite upsetting, not because I particularly care about having Windows 7, but because I hoped getting rid of Vista would solve another problem...
Everytime I play a video file, no matter what player I use, Explorer freezes and I need to restart the system. This happens with DivX Player, VLC, not to mention Media Player, and I suppose it's not a matter of player or video file but of OS. It happens after a random time, it could be after 2 or 30 minutes.
Any suggestions? :huh:

I've found valuable help on this forum before, more than once, so thanks a lot in advance :huh:

Edited by Panta, 02 December 2009 - 08:23 PM.


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#2 zbd

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Posted 02 December 2009 - 10:53 PM

Instructions:

http://www.intowindows.com/how-to-do-vista...dows-7-upgrade/

#3 Panta

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Posted 03 December 2009 - 08:22 AM

Yes, that's the procedure I followed. Didn't work.

#4 Panta

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Posted 03 December 2009 - 05:07 PM

I've just tried the upgrade procedure again to post the exact message I get. Translated from Italian it's something like "Interactive access process initialization failed. See log for further detail".
What log anyway?




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