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Computer won't shutdown

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#1 rene041482


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Posted 02 December 2009 - 02:25 PM

I have a HP desktop m470n with XP media center. I would not shut down, it hang when it says shutting down. I booted in safe mode and it would shut down there, so I disabled all my startup programs to see if it was one them causing the problem. It wasn't any of them because I still had the same problem. I removed anti-virus along with some other programs to see if they were causing the problem, same problem. I ran hardware diagnostics on memory, HDD, video card and CPU and everything checked out. I disabled the drivers to video card, sound card to see if a problem there, no help. So I proceeded to recover the OS and everything seemed to install but it hangs on the final screen that says windows is finalizing the install. Recovered again same problem. Any ideas on what this problem could be would be appreciated.

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#2 hamluis



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Posted 02 December 2009 - 02:37 PM

First guess...hard drive.

Windows shutdown errors are very common, have always existed with every version of Windows. Some users get them, some never have such problems.

Troubleshoot XP Shutdown Problems (MS) - http://support.microsoft.com/?kbid=308029

Troubleshooting Windows Shutdown Problems - http://www.windowsnetworking.com/articles_...s-Shutdown.html

Troubleshooting Windows XP Shutdown Issues - http://www.theeldergeek.com/shutdown_issues_in_xp.htm

Windows XP Shutdown Troubleshooter - http://aumha.org/win5/a/shtdwnxp.php


#3 rene041482

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Posted 02 December 2009 - 02:41 PM

Thanks for the response :thumbsup: I had read all of these and tried there suggestions with the problem still existing. What confuses me is it won't finish reinstalling. Thanks again for the quick response.

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