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Help removing Proquota.exe from system tray


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10 replies to this topic

#1 nom79

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Posted 02 December 2009 - 01:42 PM

Good Afternoon,

I recently got hit with a virus that showed a bogus Anti-Virus program scanning for files. Once I found this malware, I deleted resulting in a system crash. I went ahead and repaired my OS using a backup CD that came with my computer(Dell brand). Now that I have repaired my system which seems to be working fine, I have a pop up now on the bottom right of my screen within the system tray(red circle with a white X). Hopefully you may have some knowledge of this and can help me resolve this problem. Appreciate the time taken.

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#2 Eric ~ Computer Guy

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Posted 02 December 2009 - 01:50 PM

We would need more info about the alert you have in the system tray. Is it the valid Windows Security Alert, or is it another warning from a rogue antivirus program stating that you aren't protected and must pay such and such amount to get clean?

#3 nom79

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Posted 02 December 2009 - 02:52 PM

The warning I keep getting is that I have exceeded my profile space. If I try to shutdown my computer a box pops up with a list of files that it tells me to remove to make space. I've removed this in the past but don't quite remember. My computer seems to be running fine aside from this issue. Thanks for the haste reply by the way.

#4 hamluis

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Posted 02 December 2009 - 03:11 PM

Worth reading, IMO: http://www.bleepingcomputer.com/forums/t/215494/profile-storage-space-exceeded-error/.

Louis

#5 Orange Blossom

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Posted 04 December 2009 - 11:59 AM

I have a pop up now on the bottom right of my screen within the system tray(red circle with a white X)


This is a symptom of a bad infection. I am moving this topic from the XP forum to the Am I Infected forum for you.

Orange Blossom :thumbsup:
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#6 garmanma

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Posted 06 December 2009 - 04:38 PM

:flowers:
The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

=======================

:thumbsup:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#7 nom79

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Posted 09 December 2009 - 12:30 PM

To garmanma....

Here is the information you requested. Hopefully this can clarify if there is an issue and can possibly be fixed. I would like to note that I have another occurring which I'm not sure wether or not you can help with this as well. As of 12/7/09, I have not been able to update anything on my computer(this includes any security programs and other items such as World of Warcraft). The only way I can update anything now is by starting my computer in Safe Mode with Networking which isn't normal. Any suggestions on this would help tons. Thanks for everything.

Malware Scanning Report:

Malwarebytes' Anti-Malware 1.42
Database version: 3289
Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

12/9/2009 12:20:55 PM
mbam-log-2009-12-09 (12-20-55).txt

Scan type: Quick Scan
Objects scanned: 113681
Time elapsed: 4 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



RootRepeal Report:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/12/09 12:23
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_iastor.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_iastor.sys
Address: 0xB14D2000 Size: 872448 File Visible: No Signed: -
Status: -

Name: PROCEXP111.SYS
Image Path: C:\WINDOWS\system32\Drivers\PROCEXP111.SYS
Address: 0xBA5F2000 Size: 7904 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB0C9C000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: c:\documents and settings\pc\application data\mozilla\firefox\profiles\sgq8tw5w.default\sessionstore.js
Status: Size mismatch (API: 5130, Raw: 5099)

==EOF==



Thanks again!

#8 garmanma

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Posted 09 December 2009 - 07:13 PM

I would like to note that I have another occurring which I'm not sure wether or not you can help with this as well.

I believe they are related
I see something suspicious, but we need to run a few more scans


Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 nom79

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Posted 11 December 2009 - 10:09 PM

Win32kDiag report:

Running from: C:\Documents and Settings\PC\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\PC\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...



Cannot access: C:\WINDOWS\system32\proquota.exe.PIF

[2] 2004-08-04 07:00:00 50176 C:\WINDOWS\$NtServicePackUninstall$\proquota.exe (Microsoft Corporation)

[2] 2008-04-14 05:42:34 50176 C:\WINDOWS\ServicePackFiles\i386\proquota.exe (Microsoft Corporation)

[2] 2008-04-14 05:42:34 50176 C:\WINDOWS\system32\proquota.exe (Microsoft Corporation)

[2] 2008-04-14 04:42:34 50176 C:\WINDOWS\system32\proquota.exe.exe (Microsoft Corporation)

[1] 2009-07-06 06:35:39 2855 C:\WINDOWS\system32\proquota.exe.PIF ()

[2] 2004-08-04 07:00:00 50176 C:\System Volume Information\_restore{B1A85828-125F-48E8-88B7-CC3962A0EC3D}\RP3\A0000481.dll (Microsoft Corporation)

[2] 2004-08-04 07:00:00 50176 C:\System Volume Information\_restore{B1A85828-125F-48E8-88B7-CC3962A0EC3D}\RP3\A0001802.exe (Microsoft Corporation)





Finished!


Command Prompt Report:

Volume in drive C has no label.
Volume Serial Number is 5CC8-02C5

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 07:00 AM 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 07:00 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 07:00 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/14/2008 05:42 AM 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/14/2008 05:42 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/14/2008 05:41 AM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

04/14/2008 05:42 AM 181,248 scecli.dll

Directory of C:\WINDOWS\system32

04/14/2008 05:42 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

04/14/2008 05:41 AM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Total Files Listed:
9 File(s) 1,932,288 bytes
0 Dir(s) 45,623,947,264 bytes free


Much Appreciated!

#10 garmanma

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Posted 12 December 2009 - 07:58 PM

Cannot access: C:\WINDOWS\system32\proquota.exe.PIF
04/14/2008 05:41 AM 56,320 eventlog.dll
3 File(s) 644,608 bytes


Follow these directions. Use the logs we have here, minus the mbam log


Now that you were successful in creating those logs you need to post them in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that these logs were all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#11 Orange Blossom

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Posted 17 December 2009 - 11:50 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/279030/can-only-update-in-safe-modeis-this-a-virus-malware/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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