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3 replies to this topic

#1 lawdawg403

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Posted 02 December 2009 - 01:28 PM

when I open the internet the hmome page starts opening new windows searching >, , does anyone know what this is or how to fix it, I need your help

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#2 Eric ~ Computer Guy

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Posted 02 December 2009 - 01:36 PM

You should be able to revert your home page back to what you want it to be, including a blank page, by going to Start - Control Panel - Internet Options, and under the General Tab (usually default), you will be able to change your homepage there at the top.

If your homepage keeps getting changed without your knowledge or consent even after manually changing it back, you will probably need to refer your post to the Am I Infected forum, as it is possibly spyware or other malware causing the changes.

Edited by Eric ~ Computer Guy, 02 December 2009 - 01:36 PM.


#3 Orange Blossom

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Posted 04 December 2009 - 11:29 AM

Hello lawdawg403,

What you describe, the opening of several windows going elsewhere that you did not request, sounds like you have an infection. Therefore, I am moving this topic to the Am I Infected forum where you can receive assistance on this issue.

Orange Blossom :thumbsup:
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#4 garmanma

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Posted 06 December 2009 - 04:31 PM

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled
Mark
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