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Need help with about:blank and more-- HJT attached


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1 reply to this topic

#1 gxl65

gxl65

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Posted 11 August 2005 - 09:44 AM

Hi. I'm hoping someone can help me. I have the about:blank virus on my Internet Explorer. I am unable to enter any password protected or secure sites as I keep getting the "page not available" screen. So far, I have used the Microsoft anti-spyware beta, spybot, and ad-aware to no avail. I have an outdated version of Norton that scans and fixes but problem won't go away. HJT log is below.
Thanks.

Logfile of HijackThis v1.99.1
Scan saved at 10:12:40 AM, on 8/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\crnk32.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\system32\ICO.EXE
C:\WINDOWS\Sonysys\VAIO Recovery\reminder.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\program files\support.com\client\bin\tgcmd.exe
C:\Program Files\Sony\HotKey Utility\HKWnd.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\WINDOWS\system32\Wnex7DO.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\PROGRA~1\SYMANT~2\VPTray.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\WINDOWS\system32\RunDLL32.exe
C:\Program Files\j2 Messenger Plus 3.3\J2GDllCmd.exe
C:\Program Files\j2 Messenger Plus 3.3\J2GTray.exe
C:\Program Files\Sprint\PCS Connection Manager\OSCM2.exe
C:\Program Files\PowerPanel\Program\PcfMgr.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\PROGRA~1\Sprint\PCSCON~1\IPASS\bin\IPASSC~1.EXE
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\Yahoo!\browser\YBrowser.exe
C:\Documents and Settings\gxleonar\Local Settings\Temp\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\myerh.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\myerh.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\myerh.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\myerh.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\myerh.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\myerh.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\myerh.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - Default URLSearchHook is missing
O2 - BHO: Yahoo! Companion BHO - {13F537F0-AF09-11d6-9029-0002B31F9E59} - C:\Program Files\Yahoo!\Common\ycomp5,0,8,0.dll
O2 - BHO: Class - {26240738-07F0-193E-C212-8ECF3EF57114} - C:\WINDOWS\mfcgd32.dll
O2 - BHO: Class - {F97B2573-77AB-FCAF-89A4-EF2401EB49B2} - C:\WINDOWS\system32\ipnc.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5,0,8,0.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [CreateCD_Reminder] C:\WINDOWS\Sonysys\VAIO Recovery\reminder.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [ZTgServerSwitch] "c:\program files\support.com\client\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [tgcmdprovidersbc] "c:\program files\support.com\client\bin\tgcmd.exe" /server /startmonitor /deaf /nosystray
O4 - HKLM\..\Run: [Watcher-WatchDog] C:\WINDOWS\system32\Wnex7DO.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [sysba32.exe] C:\WINDOWS\sysba32.exe
O4 - HKLM\..\Run: [crnk32.exe] C:\WINDOWS\crnk32.exe
O4 - HKLM\..\RunOnce: [ntad.exe] C:\WINDOWS\ntad.exe
O4 - HKLM\..\RunOnce: [addeg32.exe] C:\WINDOWS\system32\addeg32.exe
O4 - HKLM\..\RunOnce: [apptv32.exe] C:\WINDOWS\system32\apptv32.exe
O4 - HKLM\..\RunOnce: [ieai32.exe] C:\WINDOWS\ieai32.exe
O4 - HKLM\..\RunOnce: [sysqm32.exe] C:\WINDOWS\system32\sysqm32.exe
O4 - HKLM\..\RunOnce: [winqf32.exe] C:\WINDOWS\system32\winqf32.exe
O4 - HKLM\..\RunOnce: [sdkod32.exe] C:\WINDOWS\sdkod32.exe
O4 - HKLM\..\RunOnce: [appyk.exe] C:\WINDOWS\appyk.exe
O4 - HKLM\..\RunOnce: [msaz32.exe] C:\WINDOWS\system32\msaz32.exe
O4 - HKLM\..\RunOnce: [iezw32.exe] C:\WINDOWS\system32\iezw32.exe
O4 - HKLM\..\RunOnce: [appla.exe] C:\WINDOWS\system32\appla.exe
O4 - HKLM\..\RunOnce: [crqx.exe] C:\WINDOWS\crqx.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\..\Run: [OfotoNow USB Detection] C:\WINDOWS\system32\RunDLL32.exe C:\PROGRA~1\Ofoto\OfotoNow\OFUSBS.DLL,WatchForConnection OfotoNow
O4 - Global Startup: j2 Live Menu 3.3.lnk = C:\Program Files\j2 Messenger Plus 3.3\J2GDllCmd.exe
O4 - Global Startup: j2 Tray Menu 3.3.lnk = C:\Program Files\j2 Messenger Plus 3.3\J2GTray.exe
O4 - Global Startup: PCS Connection Manager 2.0.lnk = C:\Program Files\Sprint\PCS Connection Manager\OSCM2.exe
O4 - Global Startup: PowerPanel.lnk = ?
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\PROGRA~1\AWS\WEATHE~1\Weather.exe (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {E4ADD145-054A-44AC-9876-992D5640DC60} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {E4ADD145-054A-44AC-9876-992D5640DC60} - (no file) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O15 - Trusted Zone: *.napster.com
O15 - Trusted Zone: *.napster.com (HKLM)
O16 - DPF: {02CA9974-B6AC-497E-A371-73580432B0F6} (Eyeball Video Message Control) - http://imlive.com/ChatSource/gVideoContol.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1121264573169
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {9059F30F-4EB1-4BD2-9FDC-36F43A218F4A} (Microsoft RDP Client Control (redist)) - http://comx.ztel.com/ts/msrdp.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = tampa.ztel.com
O17 - HKLM\Software\..\Telephony: DomainName = tampa.ztel.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = tampa.ztel.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = tampa.ztel.com
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = tampa.ztel.com
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Network Security Service ( 11F#`I) - Unknown owner - C:\WINDOWS\ntad.exe" /s (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: CWShredder Service - Unknown owner - C:\Documents and Settings\gxleonar\Local Settings\Temporary Internet Files\Content.IE5\LRVK1BOO\cwshredder[1].exe (file missing)
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: VAIO Media Music Server (VAIOMediaPlatform-MusicServer-AppServer) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Music\SSSvr.exe" /Service=VAIOMediaPlatform-MusicServer-AppServer /DisplayName="VAIO Media Music Server (file missing)
O23 - Service: VAIO Media Music Server (HTTP) (VAIOMediaPlatform-MusicServer-HTTP) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-MusicServer-HTTP /RegRoot="Software\Sony Corporation\VAIO Media Platform\2.0" /RegExt="Applications\MusicServer\HTTP (file missing)
O23 - Service: VAIO Media Music Server (UPnP) (VAIOMediaPlatform-MusicServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VAIO Media Photo Server (VAIOMediaPlatform-PhotoServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Photo\appsrv\PhotoAppSrv.exe
O23 - Service: VAIO Media Photo Server (HTTP) (VAIOMediaPlatform-PhotoServer-HTTP) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-PhotoServer-HTTP /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="\Applications\PhotoServer\HTTP (file missing)
O23 - Service: VAIO Media Photo Server (UPnP) (VAIOMediaPlatform-PhotoServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VAIO Media Video Server (VAIOMediaPlatform-VideoServer-AppServer) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Video\GPVSvr.exe" /Service=VAIOMediaPlatform-VideoServer-AppServer /DisplayName="VAIO Media Video Server (file missing)
O23 - Service: VAIO Media Video Server (HTTP) (VAIOMediaPlatform-VideoServer-HTTP) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-VideoServer-HTTP /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="\Applications\VideoServer\HTTP (file missing)
O23 - Service: VAIO Media Video Server (UPnP) (VAIOMediaPlatform-VideoServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - Unknown owner - C:\Program Files\RealVNC\VNC4\WinVNC4.exe" -service (file missing)

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#2 OldTimer

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Posted 14 August 2005 - 02:53 PM

Hello gxl65 and welcome to the BC HijackThis forum. After reviewing your log I see a few items that require our attention. Please print these directions and then proceed with the following steps in order.

Step #1

Download Cwshredder.exe and save it to a folder of its own. Start the program and click on the Check for Update button. If an update is available then download and install it. Close the program (do not run it yet).

Download CCleaner and install it but do not run it yet.

Open Notepad and copy/paste the text in the quotebox below into the new document:

@ECHO OFF
cd\windows
sc config  11F#`I start= disabled
sc stop  11F#`I
sc delete  11F#`I
attrib -s -r -h ntad.exe
del ntad.exe
exit


Save the document to your desktop as rservice.bat and close Notepad. Locate the rservice.bat file on your desktop and double-click on it to run the batch file.

Step #2

Restart in Safe Mode
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
Step #3

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\myerh.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\myerh.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\myerh.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\myerh.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\myerh.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\myerh.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\myerh.dll/sp.html#28129
R3 - Default URLSearchHook is missing
O2 - BHO: Class - {26240738-07F0-193E-C212-8ECF3EF57114} - C:\WINDOWS\mfcgd32.dll
O2 - BHO: Class - {F97B2573-77AB-FCAF-89A4-EF2401EB49B2} - C:\WINDOWS\system32\ipnc.dll
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [sysba32.exe] C:\WINDOWS\sysba32.exe
O4 - HKLM\..\Run: [crnk32.exe] C:\WINDOWS\crnk32.exe
O4 - HKLM\..\RunOnce: [ntad.exe] C:\WINDOWS\ntad.exe
O4 - HKLM\..\RunOnce: [addeg32.exe] C:\WINDOWS\system32\addeg32.exe
O4 - HKLM\..\RunOnce: [apptv32.exe] C:\WINDOWS\system32\apptv32.exe
O4 - HKLM\..\RunOnce: [ieai32.exe] C:\WINDOWS\ieai32.exe
O4 - HKLM\..\RunOnce: [sysqm32.exe] C:\WINDOWS\system32\sysqm32.exe
O4 - HKLM\..\RunOnce: [winqf32.exe] C:\WINDOWS\system32\winqf32.exe
O4 - HKLM\..\RunOnce: [sdkod32.exe] C:\WINDOWS\sdkod32.exe
O4 - HKLM\..\RunOnce: [appyk.exe] C:\WINDOWS\appyk.exe
O4 - HKLM\..\RunOnce: [msaz32.exe] C:\WINDOWS\system32\msaz32.exe
O4 - HKLM\..\RunOnce: [iezw32.exe] C:\WINDOWS\system32\iezw32.exe
O4 - HKLM\..\RunOnce: [appla.exe] C:\WINDOWS\system32\appla.exe
O4 - HKLM\..\RunOnce: [crqx.exe] C:\WINDOWS\crqx.exe
O4 - Global Startup: j2 Live Menu 3.3.lnk = C:\Program Files\j2 Messenger Plus 3.3\J2GDllCmd.exe
O4 - Global Startup: j2 Tray Menu 3.3.lnk = C:\Program Files\j2 Messenger Plus 3.3\J2GTray.exe
O9 - Extra button: Microsoft AntiSpyware helper - {E4ADD145-054A-44AC-9876-992D5640DC60} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {E4ADD145-054A-44AC-9876-992D5640DC60} - (no file) (HKCU)
O15 - Trusted Zone: *.napster.com
O15 - Trusted Zone: *.napster.com (HKLM)

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #4

We need to make sure all hidden files are showing so please:
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Find the following files/folders and delete them (don't worry if they are already gone):C:\WINDOWS\system32\myerh.dll
C:\WINDOWS\system32\ipnc.dll
C:\WINDOWS\system32\addeg32.exe
C:\WINDOWS\system32\apptv32.exe
C:\WINDOWS\system32\sysqm32.exe
C:\WINDOWS\system32\winqf32.exe
C:\WINDOWS\system32\msaz32.exe
C:\WINDOWS\system32\iezw32.exe
C:\WINDOWS\system32\appla.exe
C:\WINDOWS\mfcgd32.dll
C:\WINDOWS\sysba32.exe
C:\WINDOWS\crnk32.exe
C:\WINDOWS\ntad.exe
C:\WINDOWS\ieai32.exe
C:\WINDOWS\sdkod32.exe
C:\WINDOWS\appyk.exe
C:\WINDOWS\crqx.exe

Step #5

Start CCleaner and click on the Run Cleaner button in the lower right-hand corner. When it is finished close CCleaner.

Step #6

Run CWShredder
  • Double-click on CWShredder.exe.
  • Click "Fix ->" and click "OK" at the prompt.
  • CWShredder will scan and clean your system of CWS files.
  • Click "Next->" and then "Exit".
Step #7

Reboot normally and run at least 2 of the following on-line virus scans:Bitdefender <<<Add a check by 'Autoclean'.
RAV <<<Add a check by 'Autoclean', leave everything else as is.
eTrust <<<'Cure' whatever is found, then delete if unsuccessful
Housecall <<<Put on 'Autoclean' and delete what it can't clean.
Panda ActiveScan <<<Accept default settings
If there are any files that cannot be automatically disinfected or quarantined then you will need to delete them manually.

Step #8

If you do not already have Ad-Aware SE 1.06 then follow these download and setup instructions: Ad-Aware SE Setup. Otherwise, just check for updates.

Start Ad-aware SE, click the Start button and choose Perform Full System Scan. Click the Next button and wait for the scan to complete. If anything was found, right-click on the list and choose Select All and remove all it finds.

Step #9

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT
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OldTimer

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