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Anti Virus System Pro - Fake Pop-Ups


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4 replies to this topic

#1 Nice_Guy_Eddie

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Posted 02 December 2009 - 09:45 AM

Last night I got some pop-ups for Anti Virus System Pro, I've run Super Anti Spyware, MalwareBytes, Spy-Bot and AVG9. Thought I had it removed, but I am still getting redirects on FireFox.

Not sure if this is related, but I cannot boot to safe mode either, it hangs at MUP.sys and then BSOD.

Windows Defender also will not start automatically, even though I reset it to start with windows each time I reboot.

I've followed the prep guide, but Root Repeal hangs while scanning files and locks up the machine.

My other logs are attached.

Thanks for your time.



DDS (Ver_09-12-01.01) - NTFSx86
Run by Airstad at 8:10:24.87 on Wed 12/02/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1312 [GMT -6:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
svchost.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Common Files\AOL\1200864367\ee\AOLSoftware.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\RivaTuner v2.24\RivaTuner.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
svchost.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Airstad\Desktop\dds.scr

============== Pseudo HJT Report ===============

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [HostManager] c:\program files\common files\aol\1200864367\ee\AOLSoftware.exe
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe"
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb04.exe
mRun: [RivaTunerStartupDaemon] "c:\program files\rivatuner v2.24\RivaTuner.exe" /S
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [nwiz] c:\program files\nvidia corporation\nview\nwiz.exe /install
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\airstad\startm~1\programs\startup\rivatu~1.lnk - c:\program files\rivatuner v2.24\RivaTuner.exe
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab
DPF: {1B00725B-C455-4DE6-BFB6-AD540AD427CD} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photo.walgreens.com/WalgreensActivia.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1200859741312
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1200860069140
DPF: {759FD3DE-F0EF-4A76-909C-88CF840D4173} - hxxps://extranet.flightsafety.com/dam/wdk/native/,DanaInfo=.assx346jvk-Jqxvuw99syyCIW0BA+WdkPluginCab.CAB
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} - hxxps://extranet.flightsafety.com/dana-cached/setup/JuniperSetupSP1.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://extranet.flightsafety.com/dana-cached/sc/JuniperSetupClient.cab
Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} - c:\program files\intuit\quickbooks 2009\HelpAsyncPluggableProtocol.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Authentication Packages = msv1_0 relog_ap
IFEO: install.48349.exe - c:\windows\system32\ctfmon.exe
Hosts: 127.0.0.1 www.spywareinfo.com

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\airstad\applic~1\mozilla\firefox\profiles\jftvz6r7.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.401stgir.com/index.php
FF - component: c:\documents and settings\airstad\application data\mozilla\firefox\profiles\jftvz6r7.default\extensions\{a7c6cf7f-112c-4500-a7ea-39801a327e5f}\platform\winnt_x86-msvc\components\ipc.dll
FF - component: c:\documents and settings\airstad\application data\mozilla\firefox\profiles\jftvz6r7.default\extensions\speedtest@gotomyhelp.com\components\NetDiag.dll
FF - component: c:\program files\avg\avg9\firefox\components\avgssff.dll
FF - plugin: c:\program files\common files\research in motion\bbwebsllauncher\NPWebSLLauncher.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npunagi2.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [2008-7-13 28544]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-6-1 333192]
R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-1-20 28424]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-4-1 360584]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-9-4 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-9-4 74480]
R2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2009-11-7 285392]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2009-10-8 1684736]
S3 bcgame;Nostromo HID Device Minidriver;c:\windows\system32\drivers\bcgame.sys [2008-1-27 23040]
S3 gsplittm;gsplittm;\??\c:\docume~1\airstad\locals~1\temp\gsplittm.sys --> c:\docume~1\airstad\locals~1\temp\gsplittm.sys [?]
S3 PD91Agent;PD91Agent;c:\program files\raxco\perfectdisk2008\PD91Agent.exe [2008-12-31 693512]
S3 PD91Engine;PD91Engine;c:\program files\raxco\perfectdisk2008\PD91Engine.exe [2008-12-31 910600]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-9-4 7408]

=============== Created Last 30 ================

2009-11-16 23:30:54 0 d-----w- c:\docume~1\airstad\applic~1\AVG8
2009-11-11 13:38:04 3248 ----a-w- c:\windows\system32\wbem\Outlook_01ca62d43216866a.mof
2009-11-11 05:08:24 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2009-11-11 05:08:24 69632 ----a-w- c:\windows\system32\QuickTime.qts
2009-11-07 20:31:00 0 d--h--w- C:\$AVG
2009-11-07 20:30:47 0 d-----w- c:\docume~1\alluse~1\applic~1\avg9
2009-11-07 20:29:06 0 d-----w- C:\AVGTemp

==================== Find3M ====================

2009-11-10 15:37:48 360584 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2009-11-07 20:30:56 12464 ----a-w- c:\windows\system32\avgrsstx.dll
2009-11-07 20:30:55 333192 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2009-11-03 02:42:06 195456 ------w- c:\windows\system32\MpSigStub.exe
2009-10-11 10:17:27 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-09-27 23:20:04 2173544 ----a-w- c:\windows\system32\nvcplui.exe
2009-09-27 23:20:00 81920 ----a-w- c:\windows\system32\nvwddi.dll
2009-09-27 23:19:52 3166208 ----a-w- c:\windows\system32\nvwss.dll
2009-09-27 23:19:50 4026368 ----a-w- c:\windows\system32\nvvitvs.dll
2009-09-27 23:19:48 3547136 ----a-w- c:\windows\system32\nvgames.dll
2009-09-27 23:19:48 188416 ----a-w- c:\windows\system32\nvmccss.dll
2009-09-27 23:19:48 1286144 ----a-w- c:\windows\system32\nvmobls.dll
2009-09-27 23:19:46 86016 ----a-w- c:\windows\system32\nvmctray.dll
2009-09-27 23:19:46 4935680 ----a-w- c:\windows\system32\nvdisps.dll
2009-09-27 23:19:46 172100 ----a-w- c:\windows\system32\nvsvc32.exe
2009-09-27 23:19:46 143360 ----a-w- c:\windows\system32\nvcolor.exe
2009-09-27 23:19:46 13918208 ----a-w- c:\windows\system32\nvcpl.dll
2009-09-27 23:19:40 229376 ----a-w- c:\windows\system32\nvmccs.dll
2009-09-27 21:12:22 888832 ----a-w- c:\windows\system32\nvapi.dll
2009-09-27 21:12:22 5900416 ----a-w- c:\windows\system32\nv4_disp.dll
2009-09-27 21:12:22 2194024 ----a-w- c:\windows\system32\nvcuvid.dll
2009-09-27 21:12:22 2007040 ----a-w- c:\windows\system32\nvcuda.dll
2009-09-27 21:12:22 1714792 ----a-w- c:\windows\system32\nvcuvenc.dll
2009-09-27 21:12:22 170600 ----a-w- c:\windows\system32\nvcodins.dll
2009-09-27 21:12:22 170600 ----a-w- c:\windows\system32\nvcod.dll
2009-09-27 21:12:22 1604482 ----a-w- c:\windows\system32\nvdata.bin
2009-09-27 21:12:22 10756096 ----a-w- c:\windows\system32\nvoglnt.dll
2009-09-11 14:18:39 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 21:03:36 58880 ----a-w- c:\windows\system32\msasn1.dll
2008-03-07 03:09:17 336 -c--a-w- c:\program files\temp995.bat
2008-06-01 22:00:59 32768 -csha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008060120080602\index.dat

============= FINISH: 8:11:16.62 ===============

Attached Files



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#2 Nice_Guy_Eddie

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Posted 05 December 2009 - 09:26 PM

After several attempts with various tools, I've removed Anti-Virus Pro. BUT, I still cannot boot to safe mode and most links from Google have been hijacked.

#3 Elise

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Posted 16 December 2009 - 06:40 AM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results. Post both logs (no need to zip attach.txt).
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)
  • GMER log


Please give me some time to review your logs and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay
.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#4 Nice_Guy_Eddie

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Posted 16 December 2009 - 08:49 AM

I thought that I did everything right, followed the directions, in my original post for help. Yet, it took 14 days for a response. Is there something I could have done better to ensure a quicker response?

I've since given up on it. Knowing I would never truly be rid of the virus, I DBANed the hard drive and reinstalled everything.

Thank you for your time.

#5 Elise

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Posted 16 December 2009 - 08:58 AM

I thought that I did everything right, followed the directions, in my original post for help. Yet, it took 14 days for a response. Is there something I could have done better to ensure a quicker response?

No, unfortunately there have been posted many logs and few helpers available. We all are volunteers here and all have a real life as well.

This topic is now closed.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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