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Slow performance and program errors


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7 replies to this topic

#1 Miroku16

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Posted 02 December 2009 - 12:27 AM

Okay, I have had my Acer Aspire 5520-5912 with Crystal Eye webcam laptop for about three years now. Between these years, I have surfed many websites and downloaded lots of files with in that time. Now, has displayed slower performance lately, definitely not at the speed that it used to be. I rani a spybot S&D program scan on my computer and got this:

AdwareAlert: 3 entries Malware
DoubleClick: 1 entry Browser
Right Media: 1 entry browser
Statcounter: 1 entry browser
Zedo: 1 entry browser


Also, my computer has a noticeable error with its webcam. I can access it with the company of any chat program that allows it. But when I click on the program icon itself, it gives me the message that it has stopped working and windows will notify me of a solution that is available. I'm not sure if this is a registry error or not.

Windows Version I'm using: Vista (yes, I hate it)


So, if anyone could assist me with my current problems, I'd really appreciate it.

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#2 quietman7

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Posted 02 December 2009 - 09:29 AM

The scan mostlly found cookies.

Cookies are text string messages given to a Web browser by a Web server. Whenever you visit a web page or navigate different pages with your browser, the web site generates a unique ID number which your browser stores in a text (cookie) file that is sent back to the server each time the browser requests a page from that server. Cookies allow third-party providers such as ad serving networks, spyware or adware providers to track personal information. The main purpose of cookies is to identify users and prepare customized Web pages for them.
  • Persistent cookies have expiration dates set by the Web server when it passes the cookie and are stored on a user's hard drive until they expire or are deleted. These types of cookies are used to store information between visits to a site and collect identifying information about the user such as surfing behavior or preferences for a specific web site.
  • Session (transient) cookies are not saved to the hard drive, do not collect any information and have no set expiration date. They are used to temporarily hold information in the form of a session identification stored in memory as you browse web pages. These types of cookies are cached only while a user is visiting the Web server issuing the session cookie and are deleted from the cache when the user closes the session.
The type of persistent cookie that is a cause for some concern are "tracking cookies" because they can be considered a privacy risk. These types of cookies are used to track your Web browsing habits (your movement from site to site). Ad companies use them to record your activity on all sites where they have placed ads. They can keep count of how many times you visited a web page, store your username and password so you don't have to log in and retain your custom settings. When you visit one of these sites, a cookie is placed on your computer. Each time you visit another site that hosts one of their ads, that same cookie is read, and soon they have assembled a list of which of their sites you have visited and which of their ads that you have clicked on. They are used all over the Internet and advertisement companies often plant them whenever your browser loads one of their banners. Cookies are NOT a "threat". Cookies cannot be used to run code or to deliver viruses to your computer. As text files they cannot be executed to cause any damage. Cookies do not cause any pop ups or install malware.As long as you surf the Internet, you are going to get cookies and some of your security programs will flag them for removal. However, you can minimize this by referring to:Please download Malwarebytes Anti-Malware (v1.41) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- If Malwarebytes Anti-Malware results in any error messages, check the Help file's list of error codes within its program folder first. If you do not find any information, please refer to Common Issues, Questions, and their Solutions, Frequently Asked Questions. If the error you are receiving is not in the list, please report it here so the research team can investigate.
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#3 Miroku16

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Posted 02 December 2009 - 02:01 PM

Okay, now here are my results from running the search:

Malwarebytes' Anti-Malware 1.41
Database version: 3280
Windows 6.0.6000

12/2/2009 1:59:44 PM
mbam-log-2009-12-02 (13-59-44).txt

Scan type: Quick Scan
Objects scanned: 95804
Time elapsed: 5 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Users\Boot\AppData\Roaming\AntiSpywareBot (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully.

Files Infected:
(No malicious items detected)

#4 quietman7

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Posted 02 December 2009 - 02:27 PM

Now rescan again with Malwarebytes Anti-Malware, but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you cannot boot into safe mode or complete a scan, then perform your scan in normal mode.
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#5 Miroku16

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Posted 03 December 2009 - 02:38 AM

Okay, here's the next log from SUPERAntiSpyware:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/03/2009 at 02:25 AM

Application Version : 4.31.1000

Core Rules Database Version : 4330
Trace Rules Database Version: 2185

Scan type : Complete Scan
Total Scan Time : 01:13:27

Memory items scanned : 311
Memory threats detected : 0
Registry items scanned : 6959
Registry threats detected : 1
File items scanned : 115079
File threats detected : 104

Adware.Gamevance
HKU\S-1-5-21-1573737619-4065470886-4121926235-1000\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{BEAC7DC8-E106-4C6A-931E-5A42E7362883}

Adware.Tracking Cookie
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\boot@microsoftwlmessengermkt.112.2o7[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\boot@atdmt[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\boot@ad.yieldmanager[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\boot@content.yieldmanager[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\boot@zedo[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@1.sharkadnetwork[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@112.2o7[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@247realmedia[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@2o7[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@a1.interclick[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@ad.yieldmanager[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@adbrite[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@adinterax[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@adlegend[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@ads.ad4game[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@ads.adap[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@ads.addynamix[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@ads.bridgetrack[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@ads.cosplay[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@ads.intelco.com[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@ads.ireel[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@ads.lucidmedia[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@ads.ourstage[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@ads.pointroll[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@ads.undertone[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@ads.veoh[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@adserver.adtechus[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@adv.yesasia[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@advertising.edvisors[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@advertising[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@apmebf[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@at.atwola[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@atdmt[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@atwola[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@bluestreak[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@bs.serving-sys[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@burstbeacon[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@burstnet[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@casalemedia[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@cdn4.specificclick[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@chitika[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@clicksor[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@collective-media[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@d.mediaforceads[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@dealtime[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@divx.112.2o7[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@dmtracker[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@doubleclick[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@electronicarts.112.2o7[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@eyewonder[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@fastclick[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@homestore.122.2o7[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@iacas.adbureau[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@imrworldwide[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@insightexpressai[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@interclick[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@invitemedia[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@kontera[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@lfstmedia[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@login.tracking101[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@lucidmedia[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@media.mtvnservices[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@media6degrees[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@mediaconverter[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@mediafire[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@mediaplex[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@msnportal.112.2o7[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@myroitracking[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@network.realmedia[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@oasn04.247realmedia[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@pointroll[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@questionmarket[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@realmedia[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@revenue[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@revsci[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@romnation[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@serving-sys[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@shopping.112.2o7[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@socialmedia[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@soundclick[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@specificclick[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@specificmedia[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@stat.dealtime[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@stat.onestat[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@statcounter[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@statse.webtrendslive[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@tacoda[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@track.simplefreerewards[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@tracking.realtor[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@trafficmp[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@traveladvertising[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@tribalfusion[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@trvlnet.adbureau[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@viacom.adbureau[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@videoegg.adbureau[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@wachovia.112.2o7[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@www.burstbeacon[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@www.burstnet[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@www.googleadservices[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@www.googleadservices[3].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@www.romnation[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@www.soundclick[1].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@yadro[2].txt
C:\Users\Boot\AppData\Roaming\Microsoft\Windows\Cookies\Low\boot@zedo[2].txt

#6 quietman7

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Posted 03 December 2009 - 06:26 AM

I do not see any evidence of malware infection.

Slowness and performance issues as you describe are not uncommon. If you're not finding any malware, please refer to Slow Computer/Browser? Check here first; it may not be malware. There are reasons for slowness and poor performance besides malware - i.e. disk fragmentation, disk errors, corrupt system files, too many startup programs, unnecessary services running, too many browser Add-ons (toolbars), failure to clear browser cache, not enough RAM, dirty hardware components, etc. As your system gets older it becomes filled with more files/programs and has a natural tendency to slow down so cleaning and regular maintenance is essential.

As for your issue with the webcam, you can start a new topic in the Hardware forum.
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#7 Miroku16

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Posted 03 December 2009 - 02:34 PM

Okay. Thank you so much for your help.

#8 quietman7

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Posted 03 December 2009 - 03:21 PM

You're welcome and good luck.
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