In your first posting you indicated McAfee was providing alerts so I thought you were able to login normally. I missed the part in your next reply advising the computer would not startup.
If you cannot bootup
or logon in normal or safe mode
, then your options are limited
If you choose Hiren's, please be aware:
While this collection of tools can be very useful, potential users should note that many of the tools are commercial applications that have not been legally licensed for redistribution, and so download/use/sharing of Hiren's BootCD may be illegal (depending on your legal jurisdiction).
Another option is to create a Bootable CD
These are links to Anti-virus vendors that offer free LiveCD or Rescue CD utilities that are used to boot from for repair of unbootable and damaged systems, rescue data, scan the system for virus infections. Burn it as an image to a disk to get a bootable CD. All (except Avira) are in the ISO Image
file format. Avira uses an EXE that has built-in CD burning capability.
If you are not sure how to burn an image, please read How to write a CD/DVD image or ISO
. If you need a FREE utility to burn the ISO image, download and use ImgBurn
.Note: In order to use a rescue disk, the boot order must be set to start from the CD-ROM drive. If the CD is not first in the boot order, the computer will attempt to start normally by booting from the hard drive. The boot order is a setting found in the computerís BIOS which runs when it is first powered on. This setting controls the order that the BIOS uses to look for a boot device from which to load the operating system. The default will normally be A:, C:, CD-ROM. Different computers have different ways to enter the BIOS. If you're not sure how to do this, refer to:
If at some point, you are able to boot up but have difficulty running programs, you can try using VIPRE PC Rescue
. This is a utility designed to scan and clean a computer which is so badly infected that most programs cannot run. Virus definitions are included and the program is self-running once executed. All scans include Rootkit Detection. Be sure to print out and follow the instructions provided on the same page for running under Windows or with the Command Line option.Important Note
: Since the inability to boot properly was most likely caused by malware or attempts to remove it, you should know that some infections can result in a system so badly damaged that a Repair Install may NOT help!
. Reinstalling Windows without first wiping the entire hard drive with a repartition/format will not
remove the infection. The reinstall will only overwrite the Windows files. Any malware on the system will still be there afterwards. Using System Restore may return your system to a more stable state
so it can boot up if provided that feature was not disabled and you have usable restore points but there is no guarantee
the malware will not still be present afterwards. You confront the same possibility when using a Boot or Rescue CD.
Starting over by wiping your drive, reformatting
, and performing a clean install of the OS or doing a factory restore with a vendor-specific Recovery Disk/Recovery Partition
removes everything and is the safest action
. Please read: