Is there any particular reason that you might suspect a malware problem (I am wondering why you chose to post in the "Am I Infected?
" forum, rather than the Windows Vista
I might be suggesting something you are already aware of here, but please try the following ...
1. Disable UAC
(User Account Control).
Start > Control Panel > Users > change UAC > tick/untick the box to disable UAC (written from memory, so the wording may be different?)
You will need to re-start your computer.
that you do should be done with a right-click > "Run as Administrator"
3. Ensure that you are using an account with Administrative privileges.
Please try some of the things that you could not do before, such as install SuperAntiSpyware.
See the following link for instructions on how to run SAS, and I suggest that you use TFC before installing/running SAS.http://www.bleepingcomputer.com/forums/ind...t&p=1522696
I also suggest deleting the SAS install file that you already have and start afresh by downloading the SuperAntiSpyware install file again.
*Note: Remember to enable UAC when you have finished.
Edit: The "not shutting down" problem may be malware related, but can also be caused by conflicting installed programs, especially if there is more than one
antivirus program installed. What other antivirus programs do you have installed/have ever been installed on this system? Antivirus programs are not completely removed by the usual method of using the Windows uninstall tool in Control Panel > Programs Installed. Each antivirus has its own special removal tool which should be used to completely remove it.
Edited by AustrAlien, 05 December 2009 - 03:14 PM.