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Random sound clips and browser pop ups


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13 replies to this topic

#1 flipwrght

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Posted 01 December 2009 - 11:02 AM

Hi,
Bleeping Computer recently helped me to get rid of some nasties but I think something is still lurking. My computer will play random clips of music (not mine) and other sound clips from time to time. Also, firefox opens tabs with unwanted web pages.
Any help gratefully received.
Thanks
Phil

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#2 boopme

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Posted 01 December 2009 - 12:24 PM

Hello and welcome back. We should get a few scans/logs and see how it is after these.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 flipwrght

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Posted 01 December 2009 - 01:40 PM

Hi,
Thanks for the instructions. I have run MBAM and followed instructions up to re-booting into safe mode. However the comp won't re-boot into safe mode, it goes so far then stops and returns to boot menu. I've tried safe mode and safe mode with networking.
Should I continue with instructions in normal mode?

Here is log from MBAM:

Malwarebytes' Anti-Malware 1.41
Database version: 3268
Windows 5.1.2600 Service Pack 3

12/1/2009 9:56:52 AM
mbam-log-2009-12-01 (09-56-52).txt

Scan type: Quick Scan
Objects scanned: 101548
Time elapsed: 4 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 boopme

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Posted 01 December 2009 - 01:55 PM

Yes run in normal. It is stronger in Safe but lets at least get a scan and we will work towards the other issue.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 flipwrght

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Posted 01 December 2009 - 05:04 PM

Hi,

Here is the SAS log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/01/2009 at 01:54 PM

Application Version : 4.31.1000

Core Rules Database Version : 4325
Trace Rules Database Version: 2180

Scan type : Complete Scan
Total Scan Time : 02:53:33

Memory items scanned : 401
Memory threats detected : 0
Registry items scanned : 5923
Registry threats detected : 6
File items scanned : 159584
File threats detected : 2

Rogue.Component/Trace
HKLM\Software\Microsoft\5C2B8EF5
HKLM\Software\Microsoft\5C2B8EF5#5c2b8ef5
HKLM\Software\Microsoft\5C2B8EF5#Version
HKU\.DEFAULT\Software\Microsoft\CS41275
HKU\S-1-5-18\Software\Microsoft\CS41275
HKU\S-1-5-21-1993962763-152049171-839522115-1004\Software\Microsoft\FIAS4018

Trojan.Agent/Gen-FakeAlert
C:\WINDOWS\SC.INS

Adware.Tracking Cookie
C:\WINDOWS\system32\config\systemprofile\Cookies\system@wmvmedialease[1].txt

#6 boopme

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Posted 01 December 2009 - 07:39 PM

How is it now? Is safe mode back. If not can you see the last file loading when it stops?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 flipwrght

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Posted 01 December 2009 - 07:56 PM

Hi,

Thank you so much for your help so far.

I've not had a pop-up in firefox for a while now. No music yet but the odd click sound now and then (windows xp start.wav) which is the sound that is set for explorer start navigation in control panel/sounds.

The comp still won't boot up in safe mode - the last file shown is mup.sys

Am I still infected with something?

Phil

#8 flipwrght

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Posted 01 December 2009 - 08:40 PM

Hi again,

Further to previous reply, I just got three clicks (windows XP start.wav) followed by a short burst of music.
I guess something is still lurking there.

Phil

#9 boopme

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Posted 01 December 2009 - 09:16 PM

Have you tried Last Known Good Configuration qhen attempting a Safe Mode start?
If safe mode is still uanavailble then...

If you have your windows CD close by I would recommend to run a repair install as a first step. This will replace all windows files and settings, but won't touch your installed programs and personal files. (also it would be better to back them up first)
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 flipwrght

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Posted 01 December 2009 - 10:32 PM

I tried the last known good config and booted with that (normal boot) then tried safe mode again with same result.
I will try the repair install next and let you know what happens.
Thanks again for your help so far
Phil

#11 boopme

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Posted 01 December 2009 - 10:38 PM

I almost forgot this
Can you get in to safe mode with command prompt?
See if you can, type C:\windows\system32\restore\rstrui.exe in to the command prompt and press return. This should allow you to run system restore to an earlier date.

and this

Edited by boopme, 01 December 2009 - 10:40 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 flipwrght

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Posted 02 December 2009 - 12:02 AM

Hi
I tried two different restore points. Both times windows was unable to restore.
I have a XP recovery disc, will that do the repair?
Phil


Just as I sent the last mail ....... another pop up!

#13 boopme

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Posted 02 December 2009 - 10:37 AM

Yes that Repair should do it. Fix Safe mode that is,not the infection. A full format and reinstall would fix both,but you lose your data. We can still clean this..

Edited by boopme, 02 December 2009 - 10:41 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 flipwrght

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Posted 02 December 2009 - 12:44 PM

Right, I will do that after work today. Thanks, If I can get into safe mode I'll run SAS again and post the log
Phil




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