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HELP PLEASE


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#1 curly1880

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Posted 10 August 2005 - 11:50 PM

when I run Spybot-Search & Destroy i get a message saying "BackWeb lite" and i can not get rid of it. It told me to restart my computer and run this program when i start it up and i do but it still can not get rid of this "BackWeb lite" it says it is in memory and cannot be removed. I am using windows XP home. I am up to date on all of my virus scan which is mcfee and i use zonelabs firewall i also use ad aware and spywareblasteer so i am up to date with those programs i just cant seem to get rid of this one and i hope its not reuing or herting my computer. please help me i need it and any help would be helpful.

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#2 tg1911

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Posted 11 August 2005 - 12:28 AM

Try running Spybot and Ad-aware in Safe Mode.
How to start Windows in Safe Mode

If that doesn't help, then:

Read How to post a HijackThis Log.
Please read, and follow, all directions carefully.

Then, run a log, and post it in the HJT forum, at this link. Do not, fix anything, yet.
A member, of the HJT Team, will help you out.
It may take a while to get a response, because the HJT Team are very busy. Please, be patient, these people are volunteers. They will help you out, as soon as possible.

NOTE:
Once you have made the post, please, DO NOT make another post in the HJT forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post, there will be 1 reply. The team member, glancing over the replies, might assume someone is already helping you out, and will not respond. So, just make your post, and let it sit there, until a team member responds. This way you will be taken care of, in the most timely manner.
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#3 tg1911

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Posted 11 August 2005 - 06:02 PM

Hello curly1880.

I've split off your HJT log from your post here, and moved it to the HijackThis Logs and Analysis forum.

Here's a link to your log:
curly1880's HJT log

NOTE:
Please, DO NOT make another post in the HJT forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post, there will be 1 reply. The team member, glancing over the replies, might assume someone is already helping you out, and will not respond. So, just make your post, and let it sit there, until a team member responds. This way you will be taken care of, in the most timely manner.
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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