Posted 01 December 2009 - 03:35 AM
Hello and thank you for taking the time to read my post.
I am using a personal laptop: it is an ACER Aspire One, I am using XP home edition version 2002 service pack 3.
About 3 days ago I began experiencing problems while using search engines such as Google. When I search a topic the results page will display with what appears to correct links, but when I click the link I am redirected to random web pages, usually various ads. In addition occasionally an additional IE window will open displaying similar webpages. I began running virus scans with SpyBot Search and Destroy, Spyhunter, and I attempted to use Symantec as well but it will not respond. After the very first scan with SpyBot a number of risks were detected ranging from trojans to tracking cookies and I chose to Fix Selected Problems. I assumed that I the problem was solved but when I tested IE I found that nothing had changed. My computer is now running so slowly that I am unable to boot it in Normal Mode successfully, I have had to resort to Safe Mode. Also when I run a virus scan, on any program, I can no longer find any apparent problems. The problem is steadily getting worse, I am no longer able to run MalwareBytes or Symantec Endpoint protection at all, I keep getting an error message:
Symantec: First: It appears that the Symantec Management Client service is not running. You will not be able to manage network protection settings through the main user interface until it is running.
I am then asked if I want to start the service now. Upon clicking yes I recieve this message:
Failed to start the Symantec Management Client service. Error code returned: 0x8007043c
MalwareBytes: The first error message window for Malware has a title of vbAccelerator SGrid II Control, and the message reads Run-time error '0'. I have the ability to click ok, upon doing so I recieve this message: Run-time error '440': Automation error. This error window is titled Malwarebytes' Anti-Malware.
One of my good friends suggested that I come to you guys for help with HijackThis and Combofix. Again thank you for any help you can give me, it is greatly appreciated.