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IE Redirecting, Trojan unsuccessfully removed


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#1 Reclaimer

Reclaimer

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Posted 01 December 2009 - 03:35 AM

Hello and thank you for taking the time to read my post.

I am using a personal laptop: it is an ACER Aspire One, I am using XP home edition version 2002 service pack 3.

About 3 days ago I began experiencing problems while using search engines such as Google. When I search a topic the results page will display with what appears to correct links, but when I click the link I am redirected to random web pages, usually various ads. In addition occasionally an additional IE window will open displaying similar webpages. I began running virus scans with SpyBot Search and Destroy, Spyhunter, and I attempted to use Symantec as well but it will not respond. After the very first scan with SpyBot a number of risks were detected ranging from trojans to tracking cookies and I chose to Fix Selected Problems. I assumed that I the problem was solved but when I tested IE I found that nothing had changed. My computer is now running so slowly that I am unable to boot it in Normal Mode successfully, I have had to resort to Safe Mode. Also when I run a virus scan, on any program, I can no longer find any apparent problems. The problem is steadily getting worse, I am no longer able to run MalwareBytes or Symantec Endpoint protection at all, I keep getting an error message:

Symantec: First: It appears that the Symantec Management Client service is not running. You will not be able to manage network protection settings through the main user interface until it is running.

I am then asked if I want to start the service now. Upon clicking yes I recieve this message:

Failed to start the Symantec Management Client service. Error code returned: 0x8007043c

MalwareBytes: The first error message window for Malware has a title of vbAccelerator SGrid II Control, and the message reads Run-time error '0'. I have the ability to click ok, upon doing so I recieve this message: Run-time error '440': Automation error. This error window is titled Malwarebytes' Anti-Malware.

One of my good friends suggested that I come to you guys for help with HijackThis and Combofix. Again thank you for any help you can give me, it is greatly appreciated.

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#2 garmanma

garmanma

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Posted 02 December 2009 - 06:31 PM

Run this application first and then try Mbam again

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer or you will have to run it again
=========================

Also try:

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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