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Please help !! Very nasty malware !!

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3 replies to this topic

#1 cheungwu


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Posted 30 November 2009 - 09:12 PM

Dear Helpers,

Tried Norton, McAfee, Spy Bot, and Malwarebytes - removed a lot of spywares, but still cannot identify this nasty malware.

All the ''check for updates'' function of the above programmes are still disabled.

Internet connection to microsoft.com and all the above antivirus programmes' homepages are being blocked - it's always the same message ''cannot find server - the page cannot be displayed". Whereas internet access to all other websites remain normal.

Current laptop info as follow:

Sony VAIO VGN-SZ18GP laptop.
Window XP service pack 2 version 5.1
Internet explorer version 6.0.2900.2180.xpsp.050928-1517

What else can I do next ?

Thank you

Kind regard


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#2 AshevilleHawker


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Posted 30 November 2009 - 09:21 PM

Some of the new Virus are changing a setting in your control panel.
Goto Control Panel, Click on Internet Options, then the Connections Tab, Then LAN Settings
If use a proxy server for your lan is checked un check it.

That should get you back on line, but you probably still have parts of the virus and/or the same root kit I have.
Wait for a forum expert to give advice to the next step. Hint if you have Event 45 and 49 errors in your event viewer you still need help.

#3 cheungwu

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Posted 30 November 2009 - 09:53 PM

Thank you so much Ashevillehawker.

It appears that LAN setting has not been using a proxy server at all throughout the whole ordeal.

Looks like my laptop is in deepbleep .....

#4 garmanma


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Posted 02 December 2009 - 06:19 PM

Log on as an administrator, go Start > Run and type: "cmd". In the window that appears type: "netsh winsock reset". When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset." Close the command box and reboot your computer.

Go Start > Run > type: "cmd" In the window that appears type: "ipconfig /flushdns". Close the command box.

Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties. Double-click on the Internet Protocol (TCP/IP) item. Select the radio button that says "Obtain DNS servers automatically". Reboot.

Warning: Some Internet Service Providers need specific DNS settings. You need to make sure that you know if such DNS settings are required before you make this change.


Do you have a flash drive or the ability to burn a CD?

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.

:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Posted Image
why won't my laptop work?

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