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Ran a virus scan, now unable to boot the computer


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6 replies to this topic

#1 etothemc2

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Posted 30 November 2009 - 06:42 PM

I also posted this in the 'am I infected' forum, but I think this might be the more appropriate location.

This morning I restarted my computer after completing a MBAB scan. All objects were said to have been found/deleted and a restart was required to finish the process. On the restart, I got a blue screen that flashed briefly (<1second) before rebooting. I can't boot into safe mode/run last good config/etc. I chose 'don't restart on error' to see the error message, but I am not at home right now and don't remember the error codes. I tried to put the install disc in to run chkdsk /r and repair, but the message 'volume appears to contain one or more unrecoverable problems' appears. It does not even start the process, just pops that message up instantly. Also, there are no recognizable partitions. Any ideas for this? It appears that one or more of the quarantined/deleted files were vital to the computers operation, or, perhaps, the virus itself messed with the boot sector(s) / HD.

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#2 rosiesdad

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Posted 30 November 2009 - 06:48 PM

If there is any way to get to a dos command, try sfc /scannow have the win xp cd ready it will be needed.
Another one to try is fixmbr but again you have to be at the run cmd..

It does seem that MBAM removed some bad boys that mucked up your system files pretty good.

#3 etothemc2

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Posted 30 November 2009 - 08:10 PM

I can't get to a dos command unless it is on the xp disc. I now have my laptop available and the blue screen message is as follows:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information:

*** STOP: 0x00000024 (0x001902FE, 0xBA4F73DC, 0xBA4F70D8, 0x89CEB805)

#4 Stang777

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Posted 30 November 2009 - 08:37 PM

You should be able to type in that command if you go to the screen where safe mode is offered and select safe mode with command prompt.

What happens when you try to enter safe mode or use last known configuration?

#5 etothemc2

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Posted 30 November 2009 - 08:44 PM

For safe mode with command prompt, i get all of the drivers listed, then the blue screen flashes and the computer resets itself. The computer also resets itself if I try use last known good configuration, the windows xp screen pops up and then resets after a few seconds. It never gets as far as taking me to the welcome screen.

Edited by etothemc2, 30 November 2009 - 08:46 PM.


#6 hamluis

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Posted 30 November 2009 - 09:03 PM

<<'volume appears to contain one or more unrecoverable problems' appears>>

That means that you need to start thinking about a replacement hard drive...or a clean install...or both.

There could be a problem with NTFS but the only way that I know to solve such...is a clean install.

Could be a hard drive problem, requiring a new disk.

In any case, you need to move any valued data files from that drive...before doing anything else.

Louis

#7 AustrAlien

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Posted 02 December 2009 - 04:59 AM

0x00000024: NTFS_FILE_SYSTEM
A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions.

Source: http://aumha.org/a/stop.htm

Step 1
Disconnect or remove any other hard drive that may be connected to this system: This includes internal secondary/slave hard drives, external USB (or other hard drives), USB flashdrives etc.
Try booting the system now.

Step 2 .............. if there is only the one hard drive connected and it still fails to boot with the STOP 0x24 error ...
The first thing that you should do is to check that your hard drive is not failing.
Download the diagnostic utility from the hard drive manufacturer's website to create a bootable floppy or CD. Boot with it, and run the short/quick test and then the long/extended test, and check the S.M.A.R.T. status. If the hard drive tests show NO problems what-so-ever with the hard drive, then it is safe to proceed with more work to rectify the problem with the Windows system.

Find the brand name of your hard drive. You will find this info on the label of the hard drive (most likely you will have to remove the hard drive from the box to read the label). You will also find sufficient info to identify the drive (the model number) by looking in the BIOS Setup Menu.
Hard Drive Diagnostics Tools and Utilities
http://www.tacktech.com/display.cfm?ttid=287

If you have trouble identifying your hard drive manufacturer, use the Hitachi diagnostic utility: It will work with most hard drives.

Step 3 .......... if there is no problem what-so-ever with the hard drive
Start the Recovery Console using a Windows XP CD (or an XP Recovery Console .ISO image that has been burned to CD http://www.thecomputerparamedic.com/files/rc.iso): Do the following ...1. Insert the CD in the computer's optical disk drive tray.

2. Start or re-start the computer so that it boots from the CD. You may be prompted to "Press any key". (If the system does not appear to be booting from the CD, you may need to enter the BIOS Setup Menu and change the boot order, so that the CD-ROM/optical disk drive is set to boot before the hard disk drive.)

3. When the Welcome to Setup screen appears, press the R key on your keyboard to start the Recovery Console.

4. The Recovery Console will ask which Windows installation you would like to log on to. If you have multiple Windows installations, it will list each one, and you would enter the number associated with the installation you would like to work on and press the ENTER key. If you have just one Windows installation, type 1 and press ENTER.

5. You will be prompted for the Administrator's password. If there is no password, (and this is most likely), simply press ENTER.

6. You will be presented with a C:\Windows> prompt.
At the C:\Windows> prompt, type chkdsk /p and press <ENTER>
If any errors are found/repairs made, run chkdsk /p again, and repeat if necessary, until no more errors are found.
Type "exit" at the prompt and press <ENTER> to close the Recovery Console and restart your system.
Does Windows start normally now?

Edit:
You wrote: "there are no recognizable partitions."
How did you determine this? Do you have it connected to another system?
Please elaborate on your hard drive configuration. How many partitions? How many Operating Systems? etc.

You implied that you booted to the Recovery Console (to run chkdsk /r). When you did that ...
1. Did you get to log in to C:\Windows ?
2. what did the prompt look like?
Was it C:\>
OR ... was it C:\Windows\>
OR ... was it something else ?

Edited by AustrAlien, 02 December 2009 - 05:12 AM.

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