Posted 30 November 2009 - 03:22 PM
Hello Ladies and gentlemen. I have a problem. Upon turning on the computer it attemps to start up, but once it gets to the windows screenit goes into some kind of protection mode. Message says that windows encountered a problem and closed to protect the computer. I restarted and got it into safe mode, but I can't get malewarebytes to run. It gives me an error message that says runtime error 5 then it closes. When I try to run fix it utilities it starts, but then goes back to the blue protection screen. This computer is for a friend and they don't seem to have any restore points on it. The task manager is also un-available. It says the administrator diabled the task manager. Any ideas on what virus could be causing this or where to look for it?