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Issues with Advanced Virus Removal


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#1 Rookie9

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Posted 30 November 2009 - 02:31 PM

Hello

I am a recent victim of the infamous Advanced Virus Removal malware. I have followed some of the procedures mentioned in this forum along with others mentioned elsewhere in order to prevent needing someone else help. This one I just can't figure out.

I am running XP Home Edition and was using Firefox at the time the issue came up. I have attempted using Malwarebyte, Spybot and Advast but none of them were able to fix the issue.

At this time I am having trouble with the following:

Accessing the Start Menu
Opening an internet connection
Moving or copying any of the files
System performance
Running in Safe Mode
other

The errors messages I have seen upon start up:

Multimedia Card Device: Resource is not enough
Malwarebytes' Anti-Malware: Run-time error '372': Failed to load control 'vbalGrid' from vbalsgrid6.ocx. Your version of vbalsgrid6.ocx may be outdated. Make sure you are using the version of the control that was provided with you application.
Windows Defender: application failed to recognize: 0x800106ba. A problem caused this program's service to stop. To start the service, restart your computer or search Help and Support for how to start a service manually.

I am able to run HijackThis and can produce a log if needed.

Thanks in advance for any help you can provide.

Thank you

Tim

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#2 quietman7

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Posted 30 November 2009 - 03:31 PM

If Malwarebytes Anti-Malware results in an error messages, check the Help file's list of error codes within its program folder first. If you do not find any information, please refer to Common Issues, Questions, and their Solutions, Frequently Asked Questions. If the error you are receiving is not in the list, please report it in the General Malwarebytes' Anti-Malware Forum so the research team can investigate.

In the meantime, do this:

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the Control Center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
-- Some types of malware will disable SUPERAntiSpyware and other security tools. If SAS will not install, please refer to these instructions for using the SAS Installer (SAS_FREE.EXE). If SAS is already installed but will not run, then follow the instructions for using RUNSAS.EXE to launch the program.

Please download and scan with Dr.Web CureIt - alternate download link.
Follow these instructions for performing a scan in "safe mode".
If you cannot boot into safe mode or complete a scan, then try doing it in normal mode. Be aware, this scan could take a long time to complete.
-- Post the log in your next reply. If you can't find the log, try to write down what was detected/removed before exiting Dr.WebCureIt so you can provide that information.
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#3 Rookie9

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Posted 30 November 2009 - 05:35 PM

Thank you very much for the fast reply.

I wasn't able to access the link from the sick computer so I downloaded it on another, loaded SUPERAntiSypware.exe and new definitions on a flash drive and ran it from there (I wasn't able to put it on the desktop, or move it at all).

I got as far as "Quarantine and Removal is Complete". Clicked Finish, Yes to reboot. Once I hit yes, I notice 2 errors pop up, but the computer when into restart before I could get a description.

Upon restart, all of the original errors popped up:

-Multimedia Card Device: Resource is not enough
-Malwarebytes' Anti-Malware: Run-time error '372': Failed to load control 'vbalGrid' from vbalsgrid6.ocx. Your version of vbalsgrid6.ocx may be outdated. Make sure you are using the version of the control that was provided with you application.
-Windows Defender: application failed to recognize: 0x800106ba. A problem caused this program's service to stop. To start the service, restart your computer or search Help and Support for how to start a service manually.

The next step I took was "To retrieve the removal information after reboot, launch SUPERAntispyware again". I tried to open the program again and it wasn't there. All of the files on that drive were gone. I tried to open it via the Task Manager, but I wasn't able to see the files from there either.

I wanted to make sure you had this information before attempting anything else.

Thank you.

Tim

#4 quietman7

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Posted 30 November 2009 - 11:00 PM

I had more time to search the MBAM forums for that error and I'm finding it from users with heavily infected machines where more powerful tools were needed.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts.

Note: If for some reason you cannot run DDS, then post the HijackThis log you have already created instead.

A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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