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Windows Protection Suite -- Can't removed with MBAM


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2 replies to this topic

#1 alexmarksthespot

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Posted 30 November 2009 - 11:57 AM

First time poster here! I hope I'm in the right spot. Here is my dilemma...


So on my computer it looks like I have the Windows Protection Suite/Gala Search virus. The virus initially installed fake anti-virus programs which I was able to stop and remove. It also changed my search toolbar in Mozilla to redirect me to gala.com, which I was also able to remove. It still makes annoying pop-ups appear when I used the internet and doesn't let me click ong google search links. I used my anti-virus programs to try and remove it but it seems it did not work. After running the program the first time, I rebooted and got a blue screen. I went into safe mode but it seems the virus tampered with multiple virus removal programs (I tried MBAM, McAffe and SUPERSpyanti-spyware) but it seems that the virus removed parts of these programs so I couldn't use them. I had to use system restore to reboot from a previous date and reinstall MBAM. After using that and following an online tutorial to remove it, I thought I was in the clear. I was able to search the internet for about 20 minutes without the pop-ups and redirecting links via google. I tried running MBAM and it does not find any of the virus, but I know its still there. The programs that it installed when the virus first infected are gone, and I can't find any traces of it. I have Windows Vista operating system.

Thanks for any help you can give!

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#2 boopme

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Posted 30 November 2009 - 01:44 PM

Hello,it appears we need to look deeper.
You will need to run HJT/DDS.
Please follow this guide. Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
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#3 Orange Blossom

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Posted 30 November 2009 - 04:47 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/275244/windows-protection-suitegala-search-virus/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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