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Unable to update?

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#1 KunKun


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Posted 30 November 2009 - 10:02 AM

Hello. Recently, I've noticed that I am unable to update any programs whatsoever. I've ran MBAM and AVG and both ended up cleaning a few infected files but I still cannot update anything. For example, whenever I try to update Malwarebytes, I get :

Error Code: 732 (0, 0)

When I try to update SUPERAntiSpyware, I get:

There was an error trying to retrieve definitions. Make sure your firewall is not blocking SUPERANTISPYWARE.EXE from accessing the Internet.

Or whenever I try to update one of my MMO game, it fails to load anything that's related to updating or loading an internet page from the Launcher.

It only affects anything that has to do with updating. Everything else works just fine but I can't access anything that requires the Internet such as the examples provided above or the ITunes store. I am in no way a computer genius so I came here to look for guidance on how to fix this.

I am using Windows XP Home Edition. So far, I've scanned using MBAM, SUPERAntispyware, AVG, Dr.CureIT, TFC, Smitfraud and HiJackThis. I also have Tune-up Utilities for Windows. More often than not, a program spotted something and it was either fixed or quarantine...but it never fixed the actual problem.

Full Edit : Went in-depth this time. Couldn't do it this morning.

Edited by KunKun, 30 November 2009 - 05:51 PM.

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#2 KunKun

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Posted 30 November 2009 - 05:50 PM


I've updated the main post with more informations such as what I've already scanned with as well as a vague idea of the results.

#3 garmanma


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Posted 02 December 2009 - 05:07 PM

manually download the definition updates from another computer, save them to a flash (usb, pen, thumb, jump) drive or CD and transfer to the infected machine. Then just double-click on mbam-rules.exe to install the update. If you cannot transfer or install from the infected machine, try installing the file directly from the flash drive to your machine.Mbam-rules.exe is not updated daily. Another way to get the most current database definitions is to install MBAM on a clean computer, launch the program, update through MBAM's interface, copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware
If you cannot see the folder, then you may have to Reconfigure Windows to show it. Then perform a new Quick Scan in normal mode and make sure you reboot afterwards. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.


Update mbam and run a FULL scan
Please post the results

Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties.

Make sure Proxy is unchecked [unless you use a proxy server]
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