Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access them.

Hi Experts

I cannot access the internet using the menu. The above message appears when I try. I am able to get online by putting iexplore.exe on my desktop.

I have tried to follow the instructions on the preparation guide. Unfortunately, no logs appear with either the DDS or RootRepeal. I cannot deleted the RootRepeal file: "Access is Denied"

The only information I have is from the following 2 log files:

Running from: C:\Documents and Settings\Administrator\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Administrator\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...



Found mount point : C:\WINDOWS\addins\addins

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Config\Config

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\chsime\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp98\imejp98

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imjp8_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\shared\res\res

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\classes\classes

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\trustlib\trustlib

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\Bind Logs\Bind Logs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\msapps\msinfo\msinfo

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\BATCH\BATCH

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\pchealth\helpctr\binaries\helpsvc.exe

[1] 2004-08-04 07:56:52 743936 C:\WINDOWS\$NtServicePackUninstall$\helpsvc.exe (Microsoft Corporation)

[1] 2008-04-14 00:12:21 744448 C:\WINDOWS\pchealth\helpctr\binaries\helpsvc.exe ()

[1] 2008-04-14 00:12:21 744448 C:\WINDOWS\ServicePackFiles\i386\helpsvc.exe (Microsoft Corporation)




Volume in drive C has no label.
Volume Serial Number is 8CCE-E76A

Directory of C:\WINDOWS\$hf_mig$\KB968389\SP2QFE

06/02/2009 19:46 408,064 netlogon.dll
1 File(s) 408,064 bytes

Directory of C:\WINDOWS\$NtServicePackUninstall$

04/08/2004 08:56 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

04/08/2004 08:56 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

04/08/2004 08:56 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

14/04/2008 01:12 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

14/04/2008 01:12 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

14/04/2008 01:11 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

14/04/2008 01:12 181,248 scecli.dll

Directory of C:\WINDOWS\system32

14/04/2008 01:12 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

14/04/2008 01:11 61,952 eventlog.dll
3 File(s) 650,240 bytes

Total Files Listed:
10 File(s) 2,345,984 bytes
0 Dir(s) 55,455,977,472 bytes free




Please can you help?

Hello, I_hate_trojans!.
My name is aommaster and I will be helping you with your log.

I apologize for the delay in response we get overwhelmed at times but we are trying our best to keep up.
If you have since resolved the original problem you were having, I would appreciate you letting us know. If not please perform the following below so I can have a look at the current condition of your machine.

Thanks

Please note that I am in the process of my training so it may take a while for me to get back to you, as each of my fixes need to be checked by a coach first.

I see that you're having trouble running executables. Let's try RSIT:
We need to run RSIT

• Download random's system information tool (RSIT) by random/random and save it to your desktop.
• Double click on RSIT.exe.
• Click Continue at the disclaimer screen.
• Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

In your next reply, please include the following:

• Log.txt
• info.txt

Hello I_hate_trojans!
Are you still with us?

This thread will now be closed due to lack feedback.