Posted 30 November 2009 - 06:54 AM
Hi Experts
I cannot access the internet using the menu. The above message appears when I try. I am able to get online by putting iexplore.exe on my desktop.
I have tried to follow the instructions on the preparation guide. Unfortunately, no logs appear with either the DDS or RootRepeal. I cannot deleted the RootRepeal file: "Access is Denied"
The only information I have is from the following 2 log files:
Running from: C:\Documents and Settings\Administrator\Desktop\Win32kDiag.exe
Log file at : C:\Documents and Settings\Administrator\Desktop\Win32kDiag.txt
WARNING: Could not get backup privileges!
Searching 'C:\WINDOWS'...
Found mount point : C:\WINDOWS\addins\addins
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\assembly\temp\temp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\assembly\tmp\tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Config\Config
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\chsime\applets\applets
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\imejp\applets\applets
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\imejp98\imejp98
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\imjp8_1\applets\applets
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\imkr6_1\applets\applets
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\shared\res\res
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\java\classes\classes
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\java\trustlib\trustlib
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\Bind Logs\Bind Logs
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\msapps\msinfo\msinfo
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\pchealth\ERRORREP\QHEADLES\QHEADLES
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\pchealth\ERRORREP\QSIGNOFF\QSIGNOFF
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\pchealth\helpctr\BATCH\BATCH
Mount point destination : \Device\__max++>\^
Cannot access: C:\WINDOWS\pchealth\helpctr\binaries\helpsvc.exe
[1] 2004-08-04 07:56:52 743936 C:\WINDOWS\$NtServicePackUninstall$\helpsvc.exe (Microsoft Corporation)
[1] 2008-04-14 00:12:21 744448 C:\WINDOWS\pchealth\helpctr\binaries\helpsvc.exe ()
[1] 2008-04-14 00:12:21 744448 C:\WINDOWS\ServicePackFiles\i386\helpsvc.exe (Microsoft Corporation)
Volume in drive C has no label.
Volume Serial Number is 8CCE-E76A
Directory of C:\WINDOWS\$hf_mig$\KB968389\SP2QFE
06/02/2009 19:46 408,064 netlogon.dll
1 File(s) 408,064 bytes
Directory of C:\WINDOWS\$NtServicePackUninstall$
04/08/2004 08:56 180,224 scecli.dll
Directory of C:\WINDOWS\$NtServicePackUninstall$
04/08/2004 08:56 407,040 netlogon.dll
Directory of C:\WINDOWS\$NtServicePackUninstall$
04/08/2004 08:56 55,808 eventlog.dll
3 File(s) 643,072 bytes
Directory of C:\WINDOWS\ServicePackFiles\i386
14/04/2008 01:12 181,248 scecli.dll
Directory of C:\WINDOWS\ServicePackFiles\i386
14/04/2008 01:12 407,040 netlogon.dll
Directory of C:\WINDOWS\ServicePackFiles\i386
14/04/2008 01:11 56,320 eventlog.dll
3 File(s) 644,608 bytes
Directory of C:\WINDOWS\system32
14/04/2008 01:12 181,248 scecli.dll
Directory of C:\WINDOWS\system32
14/04/2008 01:12 407,040 netlogon.dll
Directory of C:\WINDOWS\system32
14/04/2008 01:11 61,952 eventlog.dll
3 File(s) 650,240 bytes
Total Files Listed:
10 File(s) 2,345,984 bytes
0 Dir(s) 55,455,977,472 bytes free
Please can you help?