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ANtivirus pro


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2 replies to this topic

#1 jackieandrbf

jackieandrbf

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Posted 30 November 2009 - 06:14 AM

I am trying everything I can to get rid of this malicious program. I am writing from my laptop because my desktop has the antivirus pro infection. I have tried the instructions in the topic, but it is not working. It wont let me click apply when i unlick "use a proxy server" the box is alweays rechecked. I even trick the system by saying "purchase the full version" long enough to uncheck for 30 seconds but then it goes back to proxy server.

More importantly, I downloaded rkill.com to a disc and AVP wont let me run it on my PC

I need a malware removal tool that it wont recognize.

Any ideas? Its not fair to pay for something just to get it off.

thats the last time I can let my 8 year old go on my pc, unfortunately

Thanks for any help
Ross :(

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#2 Buckeye_Sam

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Posted 30 November 2009 - 10:58 AM

Hello! :(
My name is Sam and I will be helping you.

In order to see what's going on with your computer I will ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.


We need to create an OTL Report
  • Please download OTL from here
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Under the Custom Scan box paste this in

    netsvcs
    %SYSTEMDRIVE%\*.exe
    %SYSTEMDRIVE%\eventlog.dll /s /md5
    %SYSTEMDRIVE%\scecli.dll /s /md5
    %SYSTEMDRIVE%\netlogon.dll /s /md5
    %SYSTEMDRIVE%\cngaudit.dll /s /md5
    %SYSTEMDRIVE%\sceclt.dll /s /md5
    %SYSTEMDRIVE%\ntelogon.dll /s /md5
    %SYSTEMDRIVE%\logevent.dll /s /md5
    %SYSTEMDRIVE%\iaStor.sys /s /md5
    %SYSTEMDRIVE%\nvstor.sys /s /md5
    %SYSTEMDRIVE%\atapi.sys /s /md5
    %SYSTEMDRIVE%\IdeChnDr.sys /s /md5
    %SYSTEMDRIVE%\viasraid.sys /s /md5
    %SYSTEMDRIVE%\AGP440.sys /s /md5
    %SYSTEMDRIVE%\vaxscsi.sys /s /md5
    %SYSTEMDRIVE%\nvatabus.sys /s /md5
    %SYSTEMDRIVE%\viamraid.sys /s /md5
    %SYSTEMDRIVE%\nvata.sys /s /md5
    CREATERESTOREPOINT



  • Click the "Quick Scan" button.
  • The scan should take just a few minutes.
  • Please copy and paste both logs back here in your next reply.


=============


The next log will show us any hidden files that are present.
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#3 Buckeye_Sam

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Posted 13 December 2009 - 11:55 AM

As there has been no response, this topic will now be closed.

If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you.
Include the address of this topic in your request.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================




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