) when running anti-malware and ARK scanners can be symptomatic of a variety of things to include problems encountered with certain types of files (.exe, .dll, .sys, .cab, archived, compressed, packed, etc) that are being scanned. Crashes can also be symptomatic of hardware/software issues, overheating caused by a failed processor fan, bad memory (RAM), failing or underpowered power supply, CPU overheating, motherboard, video card, faulty or unsigned device drivers, CMOS battery going bad, BIOS and firmware problems, dirty hardware components, programs hanging or unresponsive in the background, and even malware. Without knowing the specific information provided on the blue diagnostic screen (error codes, files involved) its difficult to determine the exact cause.
If RootRepeal crashes during a scan it may have generated a crash report which can be used to analyze the problem.
To determine the cause of a RootRepeal crash you need to submit some information to the tool's developer so he can investigate. Please download dbghelp.dll
and place it in the same directory (folder) as RootRepeal. Then run RootRepeal again.
RootRepeal Information (scroll down to Contact information at the bottom)
If RootRepeal crashes, it will generate two files: a crash dump text file, and possibly a RootRepeal.dmp file. If you experience a crash, please send me those two files...please include the words "RootRepeal crash" in the subject line, and I will try to get back to you as quickly as possible.