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Virus-loaded programs, blocked programs, cannot boot


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#1 Synzxb

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Posted 29 November 2009 - 06:00 PM

Help If You Can asap-I am on a time crunch.

I will try to describe my problem in as much detail as possible.

A virus notification appeared on my computer- saying that spyware was detected.
I clicked on it (probably a mistake)

more messages appeared and a program that i have never seen before started.
I hit ctrl alt delete...my task manager was blocked

I freaked and unplugged my laptop and restarted it.

As soon as i tried to login a message appeared saying i had the worm "worm.win32.netsky"
my desktop changed.... it had a rectangle saying spyware detected
a spyware removal program started (one i have never seen)

i went into msconfig to try to restart my computer in safe mode

my computer then could not be started in any mode (safe mode, latest config, normal)
it tries to start and a blue screen appears with an error msg.

Therefore I cannot boot...I also need to preserve my files.

I have windows xp service pack 3
symantec anti virus

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#2 Synzxb

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Posted 01 December 2009 - 09:47 PM

issue resolved: boot.ini file was stuck in messed up safe mode loop resulting from the virus

had to replace boot.ini from another computer via recovery console

used mbam to wipe virus

#3 quietman7

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Posted 02 December 2009 - 09:45 AM

Warning: Using MSConfig to access (force) safe mode with the /Safe boot option when there is malware on your system could have disastrous results and render your computer unbootable. The Safeboot option modifies the Boot.ini file by adding the /safeboot:minimal argument to your operating systems startup line. Some types of malware can delete or alter the safeboot key in the registry resulting in the inability to reboot fully into safe mode or back to normal mode. When this occurs, you may be locked in a continuous reboot loop afterwards where you cannot get back to MSConfig and undo your selection until the /safeboot argument is removed from the boot.ini. See Booting into Safe Mode safely.

I'm glad you were able to sort it out.

Please post the results of your MBAM scan for review.

To retrieve the Malwarebytes Anti-Malware scan log information, launch MBAM.
  • Click the Logs Tab at the top.
    • The log will be named by the date of scan in the following format: mbam-log-date(time).txt
      -- If you have previously used MBAM, there may be several logs showing in the list.
  • Click on the log name to highlight it.
  • Go to the bottom and click on Open.
  • The log should automatically open in notepad as a text file.
  • Go to Edit and choose Select all.
  • Go back to Edit and choose Copy or right-click on the highlighted text and choose Copy from there.
  • Come back to this thread, click Add Reply, then right-click and choose Paste.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Logs are saved to the following locations:
-- In XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
-- In Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware\Logs

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