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Google searches get hijacked, but scans find nothing


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3 replies to this topic

#1 pumpirony

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Posted 29 November 2009 - 10:09 AM

Hi. Just in the last day, I've started having constant problems with links being redirected when I click on Google search results. In addition, there will be occasional popups of new browser windows -- often to completely benign sites, not malicious at all. The search problem happens whether I use IE8 or Firefox 3.5.5. I have McAfee Security Center 9.15 (with VirusScan 13.15 and Personal Firewall 10.15) fully updated and running, and I have done separate scans using Trend Micro HouseCall, A-squared Free, and MS Malicious Software tool since this started, and none of them find anything except some low-risk cookies. Suggestions?

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#2 mov cx ax

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Posted 29 November 2009 - 10:16 AM

Hello please do these...

Please read and follow all these instructions very carefully.
Please download GooredFix and save it to your Desktop.
Double-click GooredFix.exe to run it.
A log will open, please post the contents of that log in your next reply (it can also be found on your desktop, called Goored.txt).


Was MBAM (MalwareBytes) installed in Safe Mode? Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.

Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.

#3 pumpirony

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Posted 29 November 2009 - 10:36 AM

I don't mean to seem dense, but I've looked around and I don't see a centralized download area. So where do I find GooredFix, MBAM, ATF Cleaner, and SuperAntiSpyware?

#4 Elise

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Posted 29 November 2009 - 10:55 AM

Hello pumpirony, please do the following to check for rootkits.

GMER
-------
Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

regards, Elise


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