Do you get the message to send the information to Microsoft on the next reboot or before?
If you choose to send and you Internet connection is still working, it can take a while (a minute or two), for any information to come back, and the info may be too generic to be useful, but if you get some, copy/paste if back here.
Is this where you are looking for video drivers:http://support.amd.com/us/Pages/AMDSupportHub.aspx
Are you using the ATI Catalyst Control Center in your configuration?
There will probably be an Event in the Even log to go with the error, so here are some things you call do to provide additional information:
Reduce the number of questions, guessing and trying things that might work maybe by supplying more information:
Click Start, Run and in the box enter:
Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste back here.
There would be some personal information (like System Name and User Name) or whatever appears to be only your business that you can delete from the paste.
Reduce the chances of malicious software by running some scans.
Download, install, update and do a full scan with these free malware detection programs:
Malwarebytes (MBAM): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/
These can be uninstalled later if desired.
Look in the vent Viewer for clues around the time of the failure:
Here is a method to post the specific information about individual events.
To see the Event Viewer logs, click Start, Settings, Control Panel, Administrative Tools, Event Viewer.
A shortcut to Event Viewer is to click Start, Run and in the box enter:
Click OK to launch the Event Viewer.
The most interesting logs are usually the Application and System. Some logs may be almost or completely empty.
Not every event it a problem, some are informational messages that things are working okay and some are warnings
No event should defy reasonable explanation.
Each event is sorted by Date and Time. Errors will have red Xs, Warnings will have yellow !s.
Information messages have white is. Not every Error or Warning event means there is a serious issue.
Some are excusable at startup time when Windows is booting. Try to find just the events at the date and time around your problem.
If you double click an event, it will open a Properties windows with more information. On the right are black up and down arrow buttons to scroll through the open events. The third button that looks like two pages on top of each other is used to copy the event details to your Windows clipboard.
When you find an interesting event that occurred around the time of your issue, click the third button under the up and down arrows to copy the details and then you can paste the details (right click, Paste or CTRL-V) the detail text back here for analysis.
To get a fresh start on any Event Viewer log, you can choose to clear the log (backing up the log is offered), then reproduce your issue, then look at just the events around the time of your issue.
Edited by joseibarra, 29 November 2009 - 08:05 PM.