Posted 29 November 2009 - 10:45 AM
I had the same problem with a realatively new Dell I purchased ,I recieved a stop error and needed to reset the PC back to the factory settings,via a partition on the harddrive that dell puts on its PC's . When I fllowed the directions to restore the PC using the factory reset partition it asked for my administrator password . When I recieved the PC new I did set a administratopr password and then wrote in down on a box I had out in a storage area that was undder lock and key. Well when I went to retrieve the box I could not find it anyware ,I asked my wife and she told me she had removed and disposed of a few boxes that had contents we no longer had any use for ! At that point Dell support said my only option was a fresh install and supplied me with directions to reformat H.D. and install the O/S WindowsXP Pro MCE2005 ! I have since purchased a 320G.B. externial H.D. USB to compliment the internial 250G.B. that came with the PC . Ater the innitial backup of the entire drive C I now once a week perform a backup that only adds new changes since the last backup ! I bought the externial at a after X-Mas sale for only $65 dollares + tax . Its a Seagate Free Agent and the reviews on it are very good ! When doing your re-install of O/S leave the administrator password empty (just my opinion) !
Best Wishes, NicRic