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Antivirus 2009, MyWebSearch, VideoEgg won't just go away


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#1 ozzy_b

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Posted 29 November 2009 - 12:27 AM

Hi,

I have being trying to get rid of these programs (Antivirus 2009, MyWebSearch, VideoEgg) but they are proving to be far smarter than me and i've almost hang the boxing gloves. the problem started when my newphew downloaded antivirus 2009 on to the computer (hp windows vista home premium service pack 2, 32 bit). I thought i've remove it by using the control panel and searching through the registry.

but after doing more searches on google i realise it doesn't go away like, i use malwarebyte but it hang after finding aboout 51 malwares/virus. i uninstall it and install it again run the scan but now it says everything is clean but i do not really trust it...so i've tried the combofix at first it deleted about 3 folder from "$recycler" but did not show any log. so i did it again about twice and now i have so logs but am not sure if my system is clean now..

i have also used spybot search and destroy many times recently, but it kept reassuring me that the computer is clean.

i am not use if i have the correct RootRepeal report because the computer/virus/malware was preventing it from running, if it doesn't crash the computer(blue screen of death), it always hang. i end up trying it in safe mode and the name but still it takes ages (the last scan i did, i started it at 3am and it went on till 3pm in the afternoon, and around 8am in the morning it was at this folder C:\Windows\Winsxs\Manifest\ and when i decided to check that folder around 3pm, it hanged ) and hang most of the time, so what i did was after it hanged and i restarted the computer in safe mode, i press the Scan button and click on the save report button, but the bottom part of the report is in chinese or japanese not sure how, dont know if that is the right report.

please can you help me out....

ps
i mcafee antivirus and i regularly use ad-adware and recently malwarebyte and spybot search and destroy...
i don't know if this will be of any use but when i type the Netstat -an command in cmd, i see the port number in the 40,000, 50,000 and even 60,000 range and i thought they were suppose to be below 4,000

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#2 Shannon2012

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Posted 10 December 2009 - 03:11 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
Shannon

#3 schrauber

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Posted 17 December 2009 - 02:59 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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