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Blue screen / computer suddenly rebooting / freezes on startup


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#1 Della2

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Posted 28 November 2009 - 10:30 PM

I hope that I am posting this in the right place as I am not sure that it is a hardware error but I don't know what the problem is.

I have a Medion desktop PC that is about 2 or 3 years old. It has Pentium4 3.06Ghz processor and 448Mb of RAM. We started to have blue screen errors that became more frequent and the PC took to suddenly rebooting itself, often freezing while loading windows. Eventually it would not reboot, not in safe mode and not even from the boot disk.

In desperation, I formatted the C: drive and reinstalled everything but that made no difference at all so I bought a new hard drive. The new hard drive is a seagate barracude 7200 160Gb hard drive.

That has made no difference at all. However, it has forced me to start again with a clean hard drive so I have no clutter on my PC. I have Windows Xp, Home Edition 2002, service pack 3, McAfee version 9.15, Firefox v 3.5.5, MS office 2002 service pack 2, adobe flash version 9, the latest java (sorry can't find the number) and the software provided by Sky to use their broadband internet.

The blue screens / sudden reboots or perhaps not rebooting successfully happen almost every hour now, almost always when we are surfing the new (not downloading anything) but the PC is used almost solely for internet access so I don't think it happens because we are on the internet.

I have opened the PC and thoroughly cleaned it with compressed air. The fan sounds like it is working so I have no reason to think it is overheating. I have done several full McAfee scans and a Windows scan and have no reason to think I have a virus as all checks came back clean and automatic updates are on for Windows and McAfee.

I have run sfc /scannow as recommended in another thread and although it installed something from the Windows disk, it made no difference. I have looked at the log in the event viewer of administrative tools but they mean nothing to me. There are so many with a red cross that I can't post them all and often they report different faults so a selection are below. Sorry if I am posting rubbish. It means nothing to me. The most common error is the one that just gives the parameters. I haven't copied all of those errors as I have so many.

I would really appreciate some help, explained for a non-techy person so I can actually follow it. Many thanks. :thumbsup:

Faulting application lsass.exe, version 5.1.2600.2180, faulting module rpcrt4.dll, version 5.1.2600.3555, fault address 0x00007fd4.

A critical system process, G:\WINDOWS\system32\lsass.exe, failed with status code c000001d. The machine must now be restarted.

Faulting application lsass.exe, version 5.1.2600.2180, faulting module rpcrt4.dll, version 5.1.2600.3555, fault address 0x00007fd4.

Hanging application firefox.exe, version 1.9.1.3593, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error code 1000000a, parameter1 0000b923, parameter2 00000002, parameter3 00000000, parameter4 80515dc1.

The driver detected a controller error on \Device\Harddisk1\D.

Error code 1000008e, parameter1 c0000005, parameter2 8054160b, parameter3 efcabcf0, parameter4 00000000.

Error code 1000000a, parameter1 f75bb6a8, parameter2 00000002, parameter3 00000001, parameter4 8052271b.

Error code 00000024, parameter1 001902fe, parameter2 b6908630, parameter3 b690832c, parameter4 8053a23f.

Error code 1000000a, parameter1 0000a721, parameter2 00000002, parameter3 00000000, parameter4 80515dc1.

Error code 1000000a, parameter1 091b98d0, parameter2 00000002, parameter3 00000001, parameter4 805172d6.

The computer has rebooted from a bugcheck. The bugcheck was: 0x1000000a (0x00000001, 0x00000002, 0x00000001, 0x804e83e0). A dump was saved in: G:\WINDOWS\Minidump\Mini112709-01.dmp.

The Windows Firewall/Internet Connection Sharing (ICS) service hung on starting.

Error code 0000001a, parameter1 00000780, parameter2 c0683a68, parameter3 80f77dd0, parameter4 000004c0.

The Java Quick Starter service terminated with service-specific error 1 (0x1).

Error code 1000000a, parameter1 00000084, parameter2 00000002, parameter3 00000000, parameter4 804e7b90.

Error code 1000000a, parameter1 00000000, parameter2 00000002, parameter3 00000001, parameter4 805219e4.

Error code 0000004e, parameter1 00000002, parameter2 0000a908, parameter3 0001beef, parameter4 00000001.

The server {6A972E27-93E2-4F98-8367-4101B2073814} did not register with DCOM within the required timeout.

Error code 0000004e, parameter1 00000002, parameter2 0000a622, parameter3 0001beef, parameter4 00000001.

Unable to start a DCOM Server: {C7E39D60-7A9F-42BF-ABB1-03DC0FA4F493} as /. The error:
"No process is on the other end of the pipe. "
Happened while starting this command:
g:\PROGRA~1\mcafee.com\agent\mcagent.exe -Embedding

Error code 0000004e, parameter1 00000002, parameter2 00009068, parameter3 0001beef, parameter4 00000001.

Installation Failure: Windows failed to install the following update with error 0x80070643: Windows Internet Explorer 7 for Windows XP.

Error code 1000008e, parameter1 c0000005, parameter2 804e811f, parameter3 f07c2a0c, parameter4 00000000.

Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 8 for Windows XP.

Error code 1000000a, parameter1 00009efd, parameter2 00000002, parameter3 00000000, parameter4 80515117.

Unable to start a DCOM Server: {DB77BAA7-3DC1-4EE7-8067-2886475BE6F7}. The error:
"The system cannot find the file specified. "
Happened while starting this command:
"g:\program files\mcafee\msc\mcpromgr.exe" -Embedding

The McAfee SystemGuards service hung on starting.

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#2 hamluis

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Posted 29 November 2009 - 11:07 AM

<<The driver detected a controller error on \Device\Harddisk1\D.>>

A bad hard drive...could account for many things.

<<A critical system process, G:\WINDOWS\system32\lsass.exe, failed with status code c000001d. The machine must now be restarted.>>

Go to Disk Management (Start/Run...type diskmgmt.msc and hit Enter or OK) and post the data reflected for drives/partitions on your system, please.

A screenshot of the lower portion (starts with Disk0) would do...or narrative.

Louis

#3 Della2

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Posted 03 December 2009 - 08:08 PM

Luis, thank you so much for replying. Here is the screenshot.

I am not so sure it is the hard drive because I reformatted and it made no difference so I bought a new hard drive and that made no difference either.

Attached Files



#4 hamluis

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Posted 04 December 2009 - 01:32 PM

It looks like you installed XP...with a ton of removeable drives attached...which resulted in XP being assigned G: rather than C:.

That means that the error message refers to one of those drives, not your hard drive, which is good :thumbsup:.

You have a ton of varying STOP errors, each of which indicates something different.

<>

Same as 8E STOP error.

0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED. A kernel mode program generated an exception which the error handler didnít catch. These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).

<>

0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Typically due to a bad driver, or faulty or incompatible hardware or software.

Your Adobe Flash version is outdated...which means that it is not as secure as the current version. I would uninstall your version and replace it with the msost current version from the adobe website.

OK...what I would do is start with the CMOS battery. It's probably due for replacement and when it weakens...it causes BSODs which may not be taken at face value. Since it costs less than $5 here in the U.S., it seems to be a step which can have no negative value. If you choose to replace the battery, be sure to put in in exactly as you took it out and don't bother to write down any BIOS/Setup settings.

CMOS Battery Replacement -
http://www.liverepair.com/encyclopedia/art...cmosreplace.asp

Replace the battery, then boot the system...go into BIOS/Setup...and adjust date/time, if needed. Press F10 to save those changes and leave the BIOS.

Replacing the battery will eliminate at least one joker.

The second thing I would suggest is...get more RAM installed. Running XP on 512MB is OK...but then you installed McAfee's software and MS Office, both of which lay heavily on a system with little RAM. This has nothing to do with the errors, just an observation.

Do this: Disable Automatic Restarts When Windows Crashes - http://www.bleepingcomputer.com/forums/t/74644/how-to-disable-automatic-restarts-when-windows-crashes/ \

There are other things, but let's not be in a hurry :flowers:.

Louis

#5 Della2

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Posted 05 December 2009 - 07:21 PM

Thanks Lois. I ordered a new battery and new RAM.

I am a bit worried about changing 2 things at once as if I have a new problem, I won't know which change is causing the problem. Do you think I should try the battery first?

The PC is driving me mad now, rebooting itself about every 10minutes with error messages that it recovered from a blue screen error and wants to tell Microsoft. Thank goodness for Firefox restore session as I have typed this post in instalments with a reboot between. :thumbsup:

#6 Guest_computersplus_*

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Posted 05 December 2009 - 10:34 PM

this sounds like bad ram or the board itself is going south

#7 Guest_computersplus_*

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Posted 05 December 2009 - 10:37 PM

Is there one 512mb stick of ram or two 256mb if there are two take one out and try it if it still BSOD's swap it with the other one and see what happens

#8 hamluis

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Posted 06 December 2009 - 01:54 PM

I tend to try the easy stuff first.

A CMOS battery is pretty easy and quick, while a RAM situation may take a while to check out.

Battery, reset clock/date...change boot options, if desired, save changes (F10).

If the system boots without problems, we were lucky :thumbsup:.

Louis




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