My name is aommaster
and I will be helping you with your log.
I apologize for the delay in response we get overwhelmed at times but we are trying our best to keep up.
If you have since resolved the original problem you were having, I would appreciate you letting us know. If not please perform the following below so I can have a look at the current condition of your machine.
Please note that I am in the process of my training so it may take a while for me to get back to you, as each of my fixes need to be checked by a coach first.We need to run RSIT
In your next reply, please include the following:
- Download random's system information tool (RSIT) by random/random and save it to your desktop.
- Double click on RSIT.exe.
- Click Continue at the disclaimer screen.
- Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)