Posted 28 November 2009 - 05:37 PM
Hi - I am trying to go through all the steps listed in the preparation guide before posting a topic in the malware removal forum. When I ran RootRepeal the first time, it seemed like it was not working. I walked away from the computer for a short time and when I came back, I heard a noise I've never heard from my computer. Kind of scared me and I tried to Ctrl-Al-Delete to shut the computer down, but couldn't do that, so I just ended up turning it off via the power button. Decided I'd stay in safe mode and try to run RootRepeal from there, but now I can't tell if it's working. I'm not hearing any kind of sounds at all and can't get the cursor to move with my mouse. Nothing is happening. Can someone tell me what I should do to get the RootRepeal working? I noticed in another topic that someone advised to go to settings, options and set the disk access slider to high? Should I try that?
Thanks so much for any help!