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Infected w/ antivirus system pro, a new version? - Only have an hour or two!


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#1 faye32

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Posted 28 November 2009 - 05:25 PM

Hi, I'm trying to fix a computer for a family member. I believe there is a rootkit installed and Anti-Malwarebytes isn't able to detect it. It was installed very recently by accident and thus I think it's a very new version of the virus because Malwarebytes can't detect it. I found the screens at the url below (from this site) to appear exact of what is being viewed on this computer:

http://www.bleepingcomputer.com/virus-remo...irus-system-pro

I followed the instructions there disabled with rkill, updated anti-malwarebytes then scanned but it only found one trojan. Upon restart it was still infected and I ran combo fix as well as tried to look in the locations described on the page where it may be manually. I'm not sure but I feel that this particular virus may be a more updated version than the one Anti-Malwarebytes knows? It's not in any of the usual places, or if it is, it's secretly hidden them well from me.

The computer I have to say also had too many startup items for me to be able to affectively run anything as well as the malware/rootkit causing the cpu constantly at 100%. Because of that I tried using ccleaner, msconfig to disable some startup items. I also used spybot search and destroy but the rootkit disabled most of it's features. At this point I'm not sure what is left, but when I did a fresh restart (with msconfig set back to normal startup) about half the processes were down, (leaving cpu at 50% startup so I could at least work on it) The main screen of antivirus system pro (shown in screenshots in the url) seems to have either been deleted or disabled. But a popup still comes up telling me it needs an update - So I know it still exists. I also have combo fix logs telling me detected MBR rootkit hooks: that were hijacked.

Long story short! This computer already has some work done on it, but it's not complete. I need some help! I won't be here very long at all, only for today so I hope someone can respond soon (next hour or so)? I'd really appreciate it. I'm willing to do whatever you post, note that I am capable of understanding complicated instructions so please don't worry about sugar coating it for me :thumbsup: I want to get rid of this quickly before I have to leave today. Also wanted to note, there are no restore points on this box. Thank you!

PS - Is there an irc channel I can join?

Edited by faye32, 28 November 2009 - 05:27 PM.


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#2 Orange Blossom

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Posted 28 November 2009 - 05:47 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

Is system restore not functioning at all? If it is, please enable it. An infected restore point is better than no restore point at all until the machine has been cleaned.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 faye32

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Posted 28 November 2009 - 06:02 PM

I just created a restore point. I meant there has been no restore points ever made because system restore was never turned on.
I would post logs but it said not to post any logs without being told to? Which logs do you want me to post?

Edited by faye32, 28 November 2009 - 06:03 PM.


#4 garmanma

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Posted 29 November 2009 - 09:37 PM

:trumpet:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr

====================

:flowers:

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#5 faye32

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Posted 30 November 2009 - 04:35 AM

Okay. Thanks for the post garmanma. But I don't have access to the computer anymore. I may have access later in the week or even tomorrow but since I'm not sure you can probably close the thread for now.

#6 faye32

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Posted 03 December 2009 - 12:39 PM

Got the logs you requested:

First the win 32k diag

Running from: C:\Documents and Settings\censored (user folder)\My Documents\Downloads\Win32kDiag.exeLog file at : C:\Documents and Settings\censored (user folder)\Desktop\Win32kDiag.txtWARNING: Could not get backup privileges!Searching 'C:\WINDOWS'...Finished!

Now the rootkit repeal

ROOTREPEAL  AD, 2007-2009==================================================Scan Start Time:		2009/12/03 10:56Program Version:		Version 1.3.5.0Windows Version:		Windows XP SP3==================================================Drivers-------------------Name: rootrepeal.sysImage Path: C:\WINDOWS\system32\drivers\rootrepeal.sysAddress: 0xBA178000	Size: 49152	File Visible: No	Signed: -Status: -Hidden/Locked Files-------------------Path: C:\hiberfil.sysStatus: Locked to the Windows API!Path: c:\documents and settings\censored (user folder)\application data\mozilla\firefox\profiles\uc7uvl0g.default\sessionstore.jsStatus: Size mismatch (API: 12736, Raw: 12737)SSDT-------------------#: 041	Function Name: NtCreateKeyStatus: Hooked by "<unknown>" at address 0xa60b2056#: 053	Function Name: NtCreateThreadStatus: Hooked by "<unknown>" at address 0xa60b204c#: 063	Function Name: NtDeleteKeyStatus: Hooked by "<unknown>" at address 0xa60b205b#: 065	Function Name: NtDeleteValueKeyStatus: Hooked by "<unknown>" at address 0xa60b2065#: 098	Function Name: NtLoadKeyStatus: Hooked by "<unknown>" at address 0xa60b206a#: 122	Function Name: NtOpenProcessStatus: Hooked by "<unknown>" at address 0xa60b2038#: 128	Function Name: NtOpenThreadStatus: Hooked by "<unknown>" at address 0xa60b203d#: 193	Function Name: NtReplaceKeyStatus: Hooked by "<unknown>" at address 0xa60b2074#: 204	Function Name: NtRestoreKeyStatus: Hooked by "<unknown>" at address 0xa60b206f#: 247	Function Name: NtSetValueKeyStatus: Hooked by "<unknown>" at address 0xa60b2060#: 257	Function Name: NtTerminateProcessStatus: Hooked by "<unknown>" at address 0xa60b2047==EOF==

And finally the cmd line you asked me to enter and log

Volume in drive C has no label. Volume Serial Number is 8CA5-5ABA Directory of C:\WINDOWS\$NtServicePackUninstall$08/04/2004  05:00 AM           180,224 scecli.dll Directory of C:\WINDOWS\$NtServicePackUninstall$08/04/2004  05:00 AM           407,040 netlogon.dll Directory of C:\WINDOWS\$NtServicePackUninstall$08/04/2004  05:00 AM            55,808 eventlog.dll               3 File(s)        643,072 bytes Directory of C:\WINDOWS\ERDNT\cache04/13/2008  07:12 PM           181,248 scecli.dll Directory of C:\WINDOWS\ERDNT\cache04/13/2008  07:12 PM           407,040 netlogon.dll Directory of C:\WINDOWS\ERDNT\cache04/13/2008  07:11 PM            56,320 eventlog.dll               3 File(s)        644,608 bytes Directory of C:\WINDOWS\ServicePackFiles\i38604/13/2008  07:12 PM           181,248 scecli.dll Directory of C:\WINDOWS\ServicePackFiles\i38604/13/2008  07:12 PM           407,040 netlogon.dll Directory of C:\WINDOWS\ServicePackFiles\i38604/13/2008  07:11 PM            56,320 eventlog.dll               3 File(s)        644,608 bytes Directory of C:\WINDOWS\system3204/13/2008  07:12 PM           181,248 scecli.dll Directory of C:\WINDOWS\system3204/13/2008  07:12 PM           407,040 netlogon.dll Directory of C:\WINDOWS\system3204/13/2008  07:11 PM            56,320 eventlog.dll               3 File(s)        644,608 bytes     Total Files Listed:              12 File(s)      2,576,896 bytes               0 Dir(s)  50,142,834,688 bytes free

Current Status: The pop ups of the antivirus system pro have seemingly disappeared but the browser hijack remains. I tried entering internet options for IE and there was no proxy setup or checked (It is off). Using firefox now, with NoScript installed so the redirected pages from google do not open, but are clearly there.

Edited by faye32, 03 December 2009 - 12:41 PM.


#7 garmanma

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Posted 03 December 2009 - 06:32 PM

Hooked by "" at address 0xa60b2056
You have an infection that needs to be addressed in HJT


Now that you were successful in creating those 3 logs you need to post them in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that these logs were all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 Orange Blossom

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Posted 03 December 2009 - 10:22 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/276160/hijack-log-google-redirectantivirus-system-pro/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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