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Privacy Center

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4 replies to this topic

#1 traumajohn


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Posted 28 November 2009 - 02:03 PM

I have a toshiba laptop with vista. I am blocked from logging in to Windows because this "Privacy Center" is blocking me. I tried to end the process and it says not allowed. I try to boot into safe mode and I get the same blocking. I can't get any spyware or malware programs to run because of this block. Is there a backdoor to kill this process?
John :thumbsup:

Edited by traumajohn, 29 November 2009 - 11:39 AM.

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#2 Orange Blossom

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Posted 28 November 2009 - 03:01 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 garmanma


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Posted 29 November 2009 - 08:30 PM

Privacy Center tutorial

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Be sure to re-enable your AV and malware scan tools if they were disabled


SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.
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#4 AustrAlien



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Posted 29 November 2009 - 11:33 PM

Is there a backdoor to kill this process?

Try this technique ...
using the list of folders/files and registry entries provided in the
Tutorial on how to remove Privacy Center
Posted by Grinler on March 25, 2009
namely ...
Associated Privacy Center Files:
c:\Program Files\Privacy center
c:\Program Files\Privacy center\agent.exe
c:\Program Files\Privacy center\pc.exe
c:\Program Files\Privacy center\uninstall.exe
c:\Program Files\Privacy center\faq
c:\Program Files\Privacy center\faq\guide.html
c:\Program Files\Privacy center\faq\images
c:\Program Files\Privacy center\faq\images\gimg1.jpg
c:\Program Files\Privacy center\faq\images\gimg10.jpg
c:\Program Files\Privacy center\faq\images\gimg2.jpg
c:\Program Files\Privacy center\faq\images\gimg3.jpg
c:\Program Files\Privacy center\faq\images\gimg4.jpg
c:\Program Files\Privacy center\faq\images\gimg5.jpg
c:\Program Files\Privacy center\faq\images\gimg6.jpg
c:\Program Files\Privacy center\faq\images\gimg7.jpg
c:\Program Files\Privacy center\faq\images\gimg8.jpg
c:\Program Files\Privacy center\faq\images\gimg9.jpg
c:\Program Files\Privacy center\sounds
c:\Program Files\Privacy center\sounds\1.mp3
c:\Program Files\Privacy center\sounds\3.mp3
c:\Program Files\Privacy center\tools
c:\Program Files\Privacy center\tools\sc
c:\Program Files\Privacy center\tools\sc\ca.crt
c:\Program Files\Privacy center\tools\sc\libeay32.dll
c:\Program Files\Privacy center\tools\sc\libssl32.dll
c:\Program Files\Privacy center\tools\sc\OemWin2k.inf
c:\Program Files\Privacy center\tools\sc\openvpn.exe
c:\Program Files\Privacy center\tools\sc\tap0801.sys
c:\Program Files\Privacy center\tools\sc\tapinstall.exe
c:\Program Files\Privacy center\tools\sp
c:\Program Files\Privacy center\tools\sp\spbho.dll
%UserProfile%\Application Data\Privacy center
%UserProfile%\Application Data\Privacy center\dbases
%UserProfile%\Application Data\Privacy center\dbases\cg.dat
%UserProfile%\Application Data\Privacy center\dbases\mw.dat
%UserProfile%\Application Data\Privacy center\dbases\rd.dat
%UserProfile%\Application Data\Privacy center\dbases\sc.dat
%UserProfile%\Application Data\Privacy center\dbases\sm.dat
%UserProfile%\Application Data\Privacy center\dbases\sp.dat
%UserProfile%\Application Data\Privacy center\keys
%UserProfile%\Application Data\Privacy center\keys\cg.key
%UserProfile%\Application Data\Privacy center\keys\rd.key
%UserProfile%\Application Data\Privacy center\keys\sc.key
%UserProfile%\Application Data\Privacy center\keys\sp.key
%UserProfile%\Application Data\Privacy center\temp
%UserProfile%\Application Data\Privacy center\temp\settings.ini
%UserProfile%\Application Data\Privacy center\temp\spfilter
%UserProfile%\Desktop\Privacy center.lnk
%UserProfile%\Start Menu\Programs\Privacy center
%UserProfile%\Start Menu\Programs\Privacy center\Privacy center.lnk

Associated Privacy Center Windows Registry Information:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D032570A-5F63-4812-A094-87D007C23012}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Privacy center
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "agent.exe"

Edited by AustrAlien, 29 November 2009 - 11:43 PM.

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#5 boopme


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Posted 30 November 2009 - 12:23 AM

A suggestion has been made that involves modifying the registry. Modifying the registry can be dangerous (and can render your system unbootable) so it's advisable that you make a backup of the registry before proceeding.
Modification of the registry can be EXTREMELY dangerous if you do not know exactly what you are doing so follow the steps that are listed below EXACTLY. if you cannot perform some of these steps or if you have ANY questions please ask BEFORE proceeding.

Backing Up Your Registry
  • Go Here and download ERUNT
    (ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)
  • Install ERUNT by following the prompts
    (use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)
  • Start ERUNT
    (either by double clicking on the desktop icon or choosing to start the program at the end of the setup)
  • Choose a location for the backup
    (the default location is C:\WINDOWS\ERDNT which is acceptable).
  • Make sure that at least the first two check boxes are ticked
  • Press OK
  • Press YES to create the folder.
Registry Modifications

For more information about modifying the registry, see this Microsoft article: http://support.microsoft.com/default.aspx/kb/256986
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