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Diagnostic Connection and Searching


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#1 juliusec

juliusec

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Posted 28 November 2009 - 12:00 PM

I had a rootkill removed thanks to garmanma and JSntgRvr, but web browsing has been an issue since cleaning my computer (Dell Inspirion). I was able to access the internet, but search engines would not work (allow me to access other sites through Google, Yahoo, Excite, etc). Recently, my computer will not access the internet at all. My connection shows up as "Excellent" and my girlfriend's computer (both Dells) works with the wireless connection just fine. My computer is not using the wireless connection.

Previous Topic
Security > HijackThis Logs and Virus/Trojan/Spyware/Malware Removal
Topic 269256

Here is the log from the diagnostic report I ran while trying to fix my connection:
DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): no
warn Unrecognized WinSock NSP: mdnsNSP
No DNS servers

DNS failure

info Query [www.microsoft.com] against DNS Server 77.74.48.113, (Type = 0x1, Options = 0x10e8) returns 0x5b4
info Query [www.microsoft.com] against DNS Server 77.74.48.113, (Type = 0x1, Options = 0x10e8) returns 0x5b4
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info Query [www.microsoft.com] against DNS Server 77.74.48.113, (Type = 0x1, Options = 0x10e8) returns 0x5b4
info Query [www.microsoft.com] against DNS Server 77.74.48.113, (Type = 0x1, Options = 0x10e8) returns 0x5b4
info Redirecting user to support call



Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Enabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration mechanism
info This computer has the following default gateway entry(ies): 192.168.0.1
info This computer has the following IP address(es): 192.168.0.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 192.168.0.1
info This computer has the following IP address(es): 192.168.0.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
action Automated repair: Reset network connection
action Disabling the network adapter
action Enabling the network adapter
info Network adapter successfully enabled
info This computer has the following default gateway entry(ies): 192.168.0.1
info This computer has the following IP address(es): 192.168.0.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
action Manual repair: Reboot modem
info This computer has the following default gateway entry(ies): 192.168.0.1
info This computer has the following IP address(es): 192.168.0.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
info Waiting some time for the modem/router to stabilize
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 192.168.0.1
info This computer has the following IP address(es): 192.168.0.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue



IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.0.100



Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Broadcom 440x 10/100 Integrated Controller, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Wireless Network Connection, Device=Dell Wireless 1390 WLAN Mini-Card, MediaType=LAN, SubMediaType=WIRELESS
info Network connection: Name=1394 Connection 2, Device=1394 Net Adapter #2, MediaType=LAN, SubMediaType=1394
info Network connection: Name=Internet Connection, Device=Internet Connection, MediaType=SHARED ACCESS HOST LAN, SubMediaType=NONE
info Both Ethernet and Wireless connections available, prompting user for selection
action User input required: Select network connection
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.


Thanks,
Juliusec

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#2 JSntgRvr

JSntgRvr

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Posted 01 December 2009 - 09:00 PM

Hi, juliusec :thumbsup:

Is it wireless? Check this -> http://www.ezlan.net/wireless.html

Lets check some settings on your system:
  • Enter your Control Panel and double-click on Network Connections
  • Then right click on your Default Connection
    • Usually Local Area Connection for Cable and DSL, or AOL Connection.
  • Left click on Properties
  • Double-Click on the Internet Protocol (TCP/IP) item
  • Select the radio dial that says Obtain DNS Servers Automatically
  • Press OK twice to get out of the properties screen
Go to Start->Run->Type CMD and click Ok. The MSDOS Window will be displayed. At the command prompt, type the following and press Enter after each line:

netsh int ip reset C:\Resetlog.txt
netsh winsock reset catalog
ipconfig /flushdns
(The space between g and / is needed)
Exit

Restart the computer.

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