We believe our 2nd laptop has become infected, though we are not sure when this happened. We turned it on and at first there were no icons or task bar, however we were able to get these back, although the task bar still disappears, and you have to run the mouse over the area for it to become visible. Using Windows XP.
I can open internet explorer, but cannot access the internet, as my network connections seem to have disappeared. I can't open system restore, in fact can't open the help and support section at all. Have run a scan with Avast which says no infected files were found. Tried to install Malwarebytes via a disk from my working laptop, however it fails to install correctly and gives an error message of 'Failed to load control 'vbalGrid' from vbalsgrid6.ocx. Your version of vbalsgrid6.ocx may be outdated. Make sure you are using the version of the control that was provided with your application' Of course I have no idea what this means. I saw from other posts that running Rkill can solve it, so transferred this over, it seemed to work but I still can't install Malwarebytes. Other software, such as microsoft essentials fail to install correctly also.
Any thoughts on what the problem could be or how I can fix this?
Thanks in advance
Edited by cluelessme, 28 November 2009 - 11:56 AM.