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I don't know if this is the right forum or whatever, but...


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3 replies to this topic

#1 TammyFP

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Posted 28 November 2009 - 12:48 AM

Hi,

I was given some very useful infomation a while back when my computer kept restarting on its own due to malicious spyware/malware or whatever that had hijacked my computer.

Since that time I've decided to remove a program my husband downloaded trying to fix the original problem (which it could not fix). Since I've tried to boot this program up and run it to see if it actually has any practical use on my computer I found out that it doesn't run/operate for some reason. I figured since I have windows defender up and running I don't need this other program anyway. It's called PC Tools Spy Doctor. I tried to remove it (uninstall it) from my computer and the following error message came up:
PC tools Spyware Doctor
Runtime Error (at 268:2958):
MoveFileEx failed; code 5.
Access is denied.


Does anyone in this group know how I can get that program off my computer? I don't even know what any of that code means. (I am fully functional at operating systems but do not know the first thing about anything technical.)

I'd really appreciate some feedback on this problem I'm experiencing so that I can remove the program ASAP.

Thanks for any help you have to offer. Oh, and, God bless.

Tamara Nicholas, ASW
Author "The Storm Before the Calm" by Tamara Imes

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#2 Orange Blossom

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Posted 28 November 2009 - 01:19 AM

Hello,

I'm going to shift this from the XP forum to the AntiVirus forum for you.

~ OB
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 frankp316

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Posted 28 November 2009 - 06:04 AM

A lot of us use Revo Uninstaller to remove anything.




http://www.revouninstaller.com/

#4 garmanma

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Posted 28 November 2009 - 10:59 AM

Their website's removal instructions
http://www.pctools.com/spyware-doctor/answers/id/324/
Mark
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