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Help please! Explorer disabled after virus removal


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3 replies to this topic

#1 gsholup

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Posted 27 November 2009 - 11:23 PM

Hello! Just looking for a computer genius to help with a problem! My computer was recently infected with Antivirus PRO 2009. I removed the virus using Malwarebyte's AntiMalware, and everything is back to normal except that Internet Explorer does not work. Netscape works, so I know it's not a problem with the wireless connectivity. I'm not crazy about using Netscape, though, as some pages don't load correctly. I thought maybe some files for Explorer were accidentally deleted when I removed the virus, so I used Netscape to re-download Explorer (8). It still does not work. The same screen comes up as when there's no internet connection, the "Internet Explorer cannot display the webpage" page. Anybody know how I can fix this??? Thanks so much in advance.
-Greta

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#2 xblindx

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Posted 28 November 2009 - 02:10 PM

Is your firewall blocking it? try disabling your firewall.

#3 RedDawn

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Posted 28 November 2009 - 04:56 PM

Hello Greta and welcome to BC.

Try this:

Clear cached data in Internet Explorer.
1. Open Internet Explorer 8.
2. Click Safety, and then click Delete Browsing History.
3. In Delete Browsing History area, check all boxes and click Delete.

Reset LAN/Proxy Settings.
1. Open Internet Explorer.
2. Click Tools, and then click Internet Options.
3. Click the Connections tab.
4. Under Local Area Network (LAN) settings, click LAN settings.
5. In the window that opens, Uncheck all boxes and click OK.

Reset Internet Explorer settings.
1. Open Internet Explorer.
2. Click Tools, and then click Internet Options.
3. Click the Advanced tab.
4. Under Reset Internet Explorer Settings, click Reset.

#4 Charles2528

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Posted 05 December 2009 - 05:34 PM

I had the exact same problem as the original poster and this solution worked great. Thank you. Your help is very much appreciated.




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