Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Keylogger


  • This topic is locked This topic is locked
8 replies to this topic

#1 Victor43

Victor43

  • Members
  • 59 posts
  • OFFLINE
  •  
  • Local time:05:32 PM

Posted 27 November 2009 - 08:16 PM

I am believing that I have a keylogger running active on my computer. I don't know about the whereabouts of the log file though I can try running filemon even though that program displays a ton of entries.

The belief that I am infected with a keylogger is because of the following reasons:

1. IE/Firefox windows are very slow to open and slow switching back and forth. Generally other programs work fine when opening and while working with.
2. When typing the keystrokes have a lag
3. My hotmail account was compromised (found a new draft message).

I am running Nod32 version 4 but it has not picked up the keylogger. I've also downloaded and installed Malware Bytes.

Would someone help me please.

Edited by Victor43, 28 November 2009 - 04:21 PM.


BC AdBot (Login to Remove)

 


#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 37,112 posts
  • ONLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:05:32 PM

Posted 27 November 2009 - 10:27 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


animinionsmalltext.gif

#3 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:06:32 PM

Posted 29 November 2009 - 07:44 PM

:trumpet:
The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

========================

:flowers:

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

:thumbsup:
SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
    First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#4 Victor43

Victor43
  • Topic Starter

  • Members
  • 59 posts
  • OFFLINE
  •  
  • Local time:05:32 PM

Posted 30 November 2009 - 11:19 AM

Thanks Mark for your help by the way.

I am running a Malwarebytes scan right now. Just finished and gave the following message "The scan completed successfully. No malicious items were detected, click Main Menu." Ran ATF-Cleaner for IE and Firefox both and cleaned all files in all of the selected directories. Running SuperAntiSpyware now in Safemode. Completed for both of the two users. Same message was given. "Scanning is complete. No harmful software was detected."

Please note that I have read that these keyloggers operate in stealth mode. In that they run hidden and are stored on the hard drive hidden. At least some of them are anyways.

Edited by Victor43, 30 November 2009 - 04:18 PM.


#5 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:06:32 PM

Posted 30 November 2009 - 08:20 PM

:trumpet:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr

=====================

:flowers:

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#6 Victor43

Victor43
  • Topic Starter

  • Members
  • 59 posts
  • OFFLINE
  •  
  • Local time:05:32 PM

Posted 01 December 2009 - 12:30 PM

I unfortunately could not figure out how to attach a file and I apologize for that. I searched several posts on this site and found the following topic topic34773.html but still could not figure it out. So I had no choice but to copy and past the RootRepeal log file.

RootRepeal scan results
====================================
ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/12/01 11:04
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xB51BE000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF79BB000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB5156000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: c:\windows\temp\fab572e2-49de-488a-a1aa-12007160fc60.tmp
Status: Allocation size mismatch (API: 74711040, Raw: 0)

SSDT
-------------------
#: 017 Function Name: NtAllocateVirtualMemory
Status: Hooked by "C:\WINDOWS\system32\drivers\PCTAppEvent.sys" at address 0xb4976b94

#: 019 Function Name: NtAssignProcessToJobObject
Status: Hooked by "C:\WINDOWS\system32\drivers\PCTAppEvent.sys" at address 0xb4976586

#: 031 Function Name: NtConnectPort
Status: Hooked by "C:\WINDOWS\system32\drivers\PCTAppEvent.sys" at address 0xb49765da

#: 037 Function Name: NtCreateFile
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fd788

#: 047 Function Name: NtCreateProcess
Status: Hooked by "C:\WINDOWS\system32\drivers\PCTAppEvent.sys" at address 0xb497672e

#: 048 Function Name: NtCreateProcessEx
Status: Hooked by "C:\WINDOWS\system32\drivers\PCTAppEvent.sys" at address 0xb49767ba

#: 053 Function Name: NtCreateThread
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fcfc2

#: 057 Function Name: NtDebugActiveProcess
Status: Hooked by "C:\WINDOWS\system32\drivers\PCTAppEvent.sys" at address 0xb4976980

#: 063 Function Name: NtDeleteKey
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fd5aa

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fd47c

#: 068 Function Name: NtDuplicateObject
Status: Hooked by "C:\WINDOWS\system32\drivers\PCTAppEvent.sys" at address 0xb49769d4

#: 097 Function Name: NtLoadDriver
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fcdf8

#: 108 Function Name: NtMapViewOfSection
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fcb9a

#: 116 Function Name: NtOpenFile
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fd9d8

#: 119 Function Name: NtOpenKey
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fd776

#: 122 Function Name: NtOpenProcess
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fd0e4

#: 125 Function Name: NtOpenSection
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fd24a

#: 128 Function Name: NtOpenThread
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fd194

#: 137 Function Name: NtProtectVirtualMemory
Status: Hooked by "<unknown>" at address 0x894b9038

#: 180 Function Name: NtQueueApcThread
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fd072

#: 200 Function Name: NtRequestWaitReplyPort
Status: Hooked by "<unknown>" at address 0x8942d260

#: 204 Function Name: NtRestoreKey
Status: Hooked by "C:\WINDOWS\system32\drivers\PCTAppEvent.sys" at address 0xb4976c58

#: 206 Function Name: NtResumeThread
Status: Hooked by "C:\WINDOWS\system32\drivers\PCTAppEvent.sys" at address 0xb4976cb6

#: 210 Function Name: NtSecureConnectPort
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fdb06

#: 213 Function Name: NtSetContextThread
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fcb2c

#: 240 Function Name: NtSetSystemInformation
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fcf54

#: 247 Function Name: NtSetValueKey
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fd676

#: 249 Function Name: NtShutdownSystem
Status: Hooked by "C:\WINDOWS\system32\drivers\wpsdrvnt.sys" at address 0xba550990

#: 253 Function Name: NtSuspendProcess
Status: Hooked by "C:\WINDOWS\system32\drivers\PCTAppEvent.sys" at address 0xb4976dde

#: 255 Function Name: NtSystemDebugControl
Status: Hooked by "C:\WINDOWS\system32\drivers\PCTAppEvent.sys" at address 0xb4976e30

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "<unknown>" at address 0x89591a68

#: 277 Function Name: NtWriteVirtualMemory
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fca34

Shadow SSDT
-------------------
#: 013 Function Name: NtGdiBitBlt
Status: Hooked by "<unknown>" at address 0x892dacf0

#: 122 Function Name: NtGdiDeleteObjectApp
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fc4de

#: 233 Function Name: NtGdiOpenDCW
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fc546

#: 292 Function Name: NtGdiStretchBlt
Status: Hooked by "<unknown>" at address 0x893de198

#: 307 Function Name: NtUserAttachThreadInput
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fc8c8

#: 343 Function Name: NtUserCreateWindowEx
Status: Hooked by "<unknown>" at address 0x89593988

#: 383 Function Name: NtUserGetAsyncKeyState
Status: Hooked by "<unknown>" at address 0x8948b198

#: 387 Function Name: NtUserGetClassInfo
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fc976

#: 389 Function Name: NtUserGetClipboardData
Status: Hooked by "<unknown>" at address 0x8948e198

#: 414 Function Name: NtUserGetKeyboardState
Status: Hooked by "<unknown>" at address 0x89495198

#: 416 Function Name: NtUserGetKeyState
Status: Hooked by "<unknown>" at address 0x89381198

#: 428 Function Name: NtUserGetRawInputData
Status: Hooked by "<unknown>" at address 0x892ec198

#: 460 Function Name: NtUserMessageCall
Status: Hooked by "<unknown>" at address 0x89493198

#: 475 Function Name: NtUserPostMessage
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fc80c

#: 476 Function Name: NtUserPostThreadMessage
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fc75e

#: 491 Function Name: NtUserRegisterRawInputDevices
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fc48a

#: 502 Function Name: NtUserSendInput
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fc592

#: 509 Function Name: NtUserSetClipboardViewer
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fc6a4

#: 515 Function Name: NtUserSetFocus
Status: Hooked by "<unknown>" at address 0x89732038

#: 520 Function Name: NtUserSetInformationThread
Status: Hooked by "<unknown>" at address 0x895b5718

#: 549 Function Name: NtUserSetWindowsHookEx
Status: Hooked by "<unknown>" at address 0x893d1cf0

#: 552 Function Name: NtUserSetWinEventHook
Status: Hooked by "C:\Program Files\AntiLogger\AntiLog32.sys" at address 0xb51fc33c

#: 558 Function Name: NtUserSwitchDesktop
Status: Hooked by "<unknown>" at address 0x89737820

#: 570 Function Name: NtUserUnhookWindowsHookEx
Status: Hooked by "<unknown>" at address 0x893b4198

==EOF==
====================================

WIN32kDIAG.exe scan results:
====================================
Starting up...
Running from: C:\Documents and Settings\AUSER\Desktop\Win32kDiag.exe
Log file at : C:\Documents and Settings\AUSER\Desktop\Win32kDiag.txt
WARNING: Could not get backup privileges!
Searching 'C:\WINDOWS'...


Finished! Press any key to exit...

====================================

Results of the command line execution
====================================
Volume in drive C has no label.
Volume Serial Number is DCCF-0047

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 07:00 AM 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 07:00 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 07:00 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/14/2008 05:42 AM 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/14/2008 05:42 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/14/2008 05:41 AM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

04/14/2008 05:42 AM 181,248 scecli.dll

Directory of C:\WINDOWS\system32

04/14/2008 05:42 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

04/14/2008 05:41 AM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Total Files Listed:
9 File(s) 1,932,288 bytes
0 Dir(s) 28,724,731,904 bytes free

====================================

Edited by Victor43, 01 December 2009 - 12:47 PM.


#7 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:06:32 PM

Posted 01 December 2009 - 07:36 PM

Status: Hooked by "" at address 0x8942d260

Using those last 2 scans


Now that you were successful in creating those two logs you need to post them in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that these logs were all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 Victor43

Victor43
  • Topic Starter

  • Members
  • 59 posts
  • OFFLINE
  •  
  • Local time:05:32 PM

Posted 01 December 2009 - 07:57 PM

Mark thanks alot for all of your help. It was appreciated. Victor.

#9 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 37,112 posts
  • ONLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:05:32 PM

Posted 01 December 2009 - 10:09 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/275563/a-keylogger/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


animinionsmalltext.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users