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Google search results redirecting and also directrdr.com pop ups


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#1 Jim1985

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Posted 27 November 2009 - 07:40 PM

Hi there, first off let me start by saying that I hope this is the correct part of the forum for me to post this topic. I was in two minds as to whether I should post it here, or here: http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/ ???

Anyways, I'm sure if this is the wrong section a member of staff will kindly move it for me :thumbsup:


Right, the problems I am having are basically as the title of this topic says. When I search google, most of the time when I click on the search result that I require, a completely unrelated web site will load instead. I have to click back to google and click my desired search result again. This can happen four or five times before my browser goes to the site I actually want it to.

Also, I'm not sure if this is connected to the above issue or not, but at random times my browser will open a new tab and start taking me to a web site that contains directrdr.com in it's address.


I'd resigned myself to the fact that I may need to format the computer and start all over again but I've decided that before I do that I'd post on here and see if anyone can help me out :flowers:


Just incase you require this information my OS is Windows 7 and my browser is Firefox 3.5.5

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#2 boopme

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Posted 27 November 2009 - 08:52 PM

Hello Jim1985,this is the right place. Only posts with HJT logs go there.
So let's get a few scans done..

Please download TFC by Old Timer and save it to your desktop.
alternate download link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


NEXT:
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 davey_weir

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Posted 27 November 2009 - 09:19 PM

Im having the exact same problem, but I use IE8. Are the steps the same?

#4 boopme

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Posted 27 November 2009 - 09:24 PM

Ys Davey but please post your results a new topic. It is less confusing as we go along.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Jim1985

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Posted 27 November 2009 - 10:45 PM

OK, I've followed your instructions and these are the logs I've obtained:

MBAM Log:

Malwarebytes' Anti-Malware 1.41
Database version: 3246
Windows 6.1.7600

28/11/2009 02:39:03
mbam-log-2009-11-28 (02-39-03).txt

Scan type: Quick Scan
Objects scanned: 102898
Time elapsed: 4 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\idid (Trojan.Sasfix) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\SVCHOST.EXE (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Super Antispyware Log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/28/2009 at 03:34 AM

Application Version : 4.29.1004

Core Rules Database Version : 4315
Trace Rules Database Version: 2177

Scan type : Complete Scan
Total Scan Time : 00:43:45

Memory items scanned : 382
Memory threats detected : 0
Registry items scanned : 6762
Registry threats detected : 0
File items scanned : 90846
File threats detected : 31

Adware.Tracking Cookie
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@icityfind[2].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@clicksor[2].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@apmebf[2].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@overture[1].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@content.yieldmanager[3].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@mediatraffic[2].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@myroitracking[1].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@doubleclick[2].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@www.realwebdiscount[1].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@www.realdiscountonline[1].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@604199893.finditquickad[2].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@track.getjiggie[1].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@content.yieldmanager[1].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@findology[2].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@media6degrees[1].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@atdmt[1].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@lucidmedia[2].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@casalemedia[2].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@www.realwebdiscount[2].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@mediaplex[1].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@www.sublimemedia[1].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@ad.yieldmanager[2].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@feed.validclick[2].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@msnportal.112.2o7[1].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@mmedia.t134[1].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@adserving.ezanga[2].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\jim@www.icityfind[1].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\Low\jim@lfstmedia[1].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\Low\jim@www.googleadservices[1].txt
C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Cookies\Low\jim@www.googleadservices[2].txt

Scvhost Worm
C:\USERS\JIM\APPDATA\ROAMING\WINDEFENDER32\SCVHOST.EXE

#6 boopme

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Posted 28 November 2009 - 02:30 PM

Looks like both the worm and the Downloader are removed .. Are you still having any issues?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Jim1985

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Posted 28 November 2009 - 06:38 PM

Hi there, since running the scans everything seems to be cleared up, no more pop ups and no more google redirects :thumbsup:


Thank you very much for your time :flowers: :trumpet:

#8 boopme

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Posted 28 November 2009 - 07:16 PM

You're welcome.
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Jim1985

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Posted 28 November 2009 - 09:12 PM

Thanks for the suggestion although I have System Restore switched off on my computer :thumbsup:

#10 Jim1985

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Posted 29 November 2009 - 04:17 PM

Unfortunately this problem has returned today.
What should I do now?

#11 boopme

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Posted 29 November 2009 - 09:45 PM

Rats, this means you have a protected Malware we can get it but you will need to run HJT/DDS.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 Jim1985

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Posted 29 November 2009 - 10:27 PM

Hi 'boopme'
I have done as you asked although I was unable to create a rootrepeal report as I received several error messages when trying to use the program. I have created a new topic in the hijackthis logs section which can be found here: http://www.bleepingcomputer.com/forums/t/275057/google-searches-being-redirected-and-also-getting-random-pop-ups-to-directrdrcom-and-bu520com/



Thanks
Jim
:thumbsup:

#13 boopme

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Posted 29 November 2009 - 11:05 PM

You're welcome Jim. Looks good and they will reply and clean this.
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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