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Internet Connection Disabled


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31 replies to this topic

#1 parRod

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Posted 27 November 2009 - 06:15 PM

I believe that I have several problems with my XP netbook, but I would like to start with restoring my internet connect. A week ago I found out that I had Enterprise Suite Virus on my machine and proceeded to download several anti-spyware options to fix it, MBAM, SAS, Trojan remover, Hijack this, and combofix. During this process, I lost my internet connection. Please help!

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#2 boopme

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Posted 27 November 2009 - 06:34 PM

Hello
See if this fixes your Net issues .

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 parRod

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Posted 27 November 2009 - 09:23 PM

No luck. Still have the NET issues. What next?

Edited by parRod, 27 November 2009 - 09:39 PM.


#4 parRod

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Posted 29 November 2009 - 03:09 PM

Malwarebytes' Anti-Malware 1.41
Database version: 2775
Windows 5.1.2600 Service Pack 3

11/27/2009 8:22:36 PM
mbam-log-2009-11-27 (20-22-36).txt

Scan type: Quick Scan
Objects scanned: 103134
Time elapsed: 4 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 boopme

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Posted 29 November 2009 - 03:32 PM

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 parRod

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Posted 29 November 2009 - 04:30 PM

Malwarebytes' Anti-Malware 1.41
Database version: 3181
Windows 5.1.2600 Service Pack 3

11/29/2009 3:29:12 PM
mbam-log-2009-11-29 (15-29-12).txt

Scan type: Quick Scan
Objects scanned: 113311
Time elapsed: 4 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\Michaun Parayno\Application Data\Enterprise Suite (Rogue.EnterpriseSuite) -> Quarantined and deleted successfully.
C:\Documents and Settings\Roderick Parayno\Application Data\Enterprise Suite (Rogue.EnterpriseSuite) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Roderick Parayno\Desktop\Enterprise Suite.lnk (Rogue.EnterpriseSuite) -> Quarantined and deleted successfully.
C:\Documents and Settings\Michaun Parayno\Application Data\Microsoft\Internet Explorer\Quick Launch\Enterprise Suite.lnk (Rogue.EnterpriseSuite) -> Quarantined and deleted successfully.
C:\Documents and Settings\Roderick Parayno\Application Data\Microsoft\Internet Explorer\Quick Launch\Enterprise Suite.lnk (Rogue.EnterpriseSuite) -> Quarantined and deleted successfully.
C:\Documents and Settings\Roderick Parayno\Start Menu\Enterprise Suite.lnk (Rogue.EnterpriseSuite) -> Quarantined and deleted successfully.
C:\Documents and Settings\Roderick Parayno\Start Menu\Programs\Enterprise Suite.lnk (Rogue.EnterpriseSuite) -> Quarantined and deleted successfully.

#7 boopme

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Posted 29 November 2009 - 09:51 PM

Ok we got some rogue malware off.
Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 parRod

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Posted 30 November 2009 - 07:10 PM

I'm currently doing everything that you asked, but still don't have a connection to the internet to update the tools that you have suggested. Do I need to do anything else to restore the internet connection? I've tried wirelessly connecting and through ethernet cable and nothing. When I finish the scans, I will update the post.

#9 parRod

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Posted 30 November 2009 - 07:47 PM

When I tried to update MBAM I received the following message.

Error code: 732 (0,0)

MBAM Log

Malwarebytes' Anti-Malware 1.41
Database version: 3181
Windows 5.1.2600 Service Pack 3

11/30/2009 6:43:18 PM
mbam-log-2009-11-30 (18-43-18).txt

Scan type: Quick Scan
Objects scanned: 113305
Time elapsed: 4 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


SAS Log

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/30/2009 at 06:26 PM

Application Version : 4.31.1000

Core Rules Database Version : 4304
Trace Rules Database Version: 1978

Scan type : Complete Scan
Total Scan Time : 00:18:53

Memory items scanned : 223
Memory threats detected : 0
Registry items scanned : 4850
Registry threats detected : 0
File items scanned : 13525
File threats detected : 0

What are the next steps?

#10 boopme

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Posted 30 November 2009 - 11:09 PM

MBAM 732 error
1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 parRod

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Posted 01 December 2009 - 08:00 PM

I can't check for updates because my internet connection is disabled. Would you like me to proceed? I've download the file from another computer and transfered the download via flashdrive.

Edited by parRod, 01 December 2009 - 08:01 PM.


#12 boopme

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Posted 01 December 2009 - 09:19 PM

Yes proceed ..just in case.... Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 parRod

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Posted 03 December 2009 - 07:29 PM

Malwarebytes' Anti-Malware 1.41
Database version: 3181
Windows 5.1.2600 Service Pack 3

12/3/2009 6:24:42 PM
mbam-log-2009-12-03 (18-24-42).txt

Scan type: Quick Scan
Objects scanned: 113241
Time elapsed: 4 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#14 boopme

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Posted 03 December 2009 - 10:55 PM

MBAM didnt update so I guess still no net? I would like to get an updated scan.


Try this--open control panel, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."

Go Start > Run > type: "cmd" In the window that appears type: "ipconfig /flushdns". Close the command box.

Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties. Double-click on the Internet Protocol (TCP/IP) item. Select the radio button that says "Obtain DNS servers automatically". Reboot. Warning: Some Internet Service Providers need specific DNS settings. You need to make sure that you know if such DNS settings are required before you make this change.


3 Methods of repairing connectivity
METHOD 1

LSP-Fix
Repairs Winsock 2 settings, caused by buggy or improperly-removed Internet software, that result in loss of Internet access
LSP-Fix Home Page
Using LSP-Fix to remove Spyware & Hijackers

METHOD 2

WinSock XP Fix 1.2
It can often cure the problem of lost connections after the removal of Adware components or improper uninstall of firewall applications or other tools that modify the XP network and Winsock settings.
If you encounter connection problems after removing network related software, Adware or after registry clean-up; and all other ways fail, then give WinSock XP Fix a try.
Download WinSock XP Fix 1.2

METHOD 3

Microsoft KB article to reset TCP/IP
One of the components of the Internet connection on your computer is a built-in set of instructions called TCP/IP. TCP/IP can sometimes become corrupted. If you cannot connect to the Internet and you have tried all other methods to resolve the problem, TCP/IP might be causing it.
Because TCP/IP is a core component of Windows, you cannot remove it. However, you can reset TCP/IP to its original state by using the NetShell utility (netsh)
How to reset Internet Protocol (TCP/IP) in Windows XP
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 parRod

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Posted 04 December 2009 - 07:34 PM

See log below.

Malwarebytes' Anti-Malware 1.42
Database version: 3297
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/4/2009 6:32:05 PM
mbam-log-2009-12-04 (18-32-05).txt

Scan type: Quick Scan
Objects scanned: 116591
Time elapsed: 4 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




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