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malware infection repair, unable to proceed


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2 replies to this topic

#1 decon101

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Posted 27 November 2009 - 03:56 PM

Hello.

I am a new member, and you are my last hope in ridding my computer of some sort of virus that has plagued it for the last couple of weeks.

I downloaded and began marching through the steps of the Preparation Guide for potential malware problem but was only able to get as far as step 6. The dds file from the link provided is not the same as the one in the Guide. Instead, I get a file called AutoCad Script, 512KB that, when I run it, produces a bunch of gibberish in Notepad and nothing like the scan shown on the screen shot in the guide.

I am unable to continue with the fix, and need further assistance.

Please help.

UPDATE: Just tried to run RootRepeal to generate log, and a settings.dat file was placed on the desktop after running the utility and no window appeared when clicking the "report" box for checkboxes for what to include in the scan.

Edited by decon101, 27 November 2009 - 04:16 PM.


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#2 garmanma

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Posted 27 November 2009 - 06:30 PM

Welcome to BC

Please try running this first and then run the scans

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer or you will have to run it again

===========================

If you cannot get DDS to work:

Please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Save the log file to your desktop and copy/paste the contents into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here.
Mark
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#3 Orange Blossom

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Posted 28 November 2009 - 07:41 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/274704/unknown-malware-infection/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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