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antivirus system pro


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#1 cheezychicken

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Posted 27 November 2009 - 02:40 PM

hello,

I recently got the 'Antivirus system pro' virus and am having trouble getting rid of it.
as with most of the other reports of the infection every exe file is 'infected' so gets shut down.
I have managed to press ctrl-alt-del before it starts up and then end the process so can run programs.
This seems to be a new strain of the virus as the standard files for it dont exist and malwarebytes doesnt pick it up.
I also seem to have no internet connection by any program when i shut the 'antivirus' down so i cannot update the software.

i am running:
xp professional x64

help, please.

Edited by cheezychicken, 27 November 2009 - 02:42 PM.


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#2 Animal

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Posted 27 November 2009 - 03:46 PM

Take a look here: Remove Antivirus System Pro (Uninstall Guide)

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#3 Grinler

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Posted 27 November 2009 - 04:16 PM

We are looking for the samples of this new variant. When we get our hands on it and can test it, we will update the guide accordingly.

#4 cheezychicken

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Posted 28 November 2009 - 05:42 AM

thanks but i have already tried to remove the infection using malwarebytes' and it doesnt help.
i guess ill have to wait... :thumbsup:

#5 Shell64

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Posted 28 November 2009 - 06:48 PM

I need help too. I cannot access the internet so I cannot update Malwarebytes. I tried running the latest version and it isn't finding anything. Please help.

#6 Grinler

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Posted 28 November 2009 - 07:56 PM

Unfortunately, until we get the latest variant, we are not able to help you at this time. To help us please follow the steps here:

http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

And then private message me the link to your topic. From the information you post, we can gather enough info to help remove it from your computer.

As many of the instructions require you to download various programs from the Internet, you may need to copy these files to a USB key or CD/DVD and then bring them to the infected machine.

#7 cheezychicken

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Posted 29 November 2009 - 06:29 AM

ok, i managed to kill it!! :thumbsup:

i did a search of the registry of "sysguard" and deleted the entries and the antivirus system pro entries next to it.
One of the entries was pointing to a folder so i loked at it and the file was hidden. no problem, though, as i just deleted the folder!
i still couldnt connect to the internet so i wnet into control panel->internet settings (or something similar)->advanced then "reset advanced settings"
its working!!

#8 Grinler

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Posted 29 November 2009 - 08:23 AM

Terrific! Do you remember the name of the executable?

#9 cheezychicken

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Posted 02 December 2009 - 03:14 PM

no, the exe file was hidden but in task manager it was sysguard.exe




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