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Help! Cannot remove Antivirus System Pro.


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#1 spacecdt

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Posted 27 November 2009 - 02:17 PM

I've been infected with Antivirus System Pro. I've looked through previous forum posts and haven't gotten very far.

I've tried to run DDS, RootRepeal, rkill, exehelper, and HiJackThis all to no avail. Malwarebytes shows a runtime error. I cannot open my task manager. Antivirus system Pro says all aforementioned executions are infected and cannot be run.

Currently I am running Windows XP in normal mode. I've noticed as long as I let Antivirus System Pro run my computer will not automatically shut down. When I was in safe mode and not running Antivirus System Pro, Windows will spontaneously shut down.

Any help will be greatly appreciated.

Happy Thanksgiving!

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#2 Orange Blossom

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Posted 27 November 2009 - 02:53 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 boopme

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Posted 27 November 2009 - 07:19 PM

Hello please try running RKill several times, many times it will work.

Runtime error 0 or 440
◦Please copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor):

regsvr32 "C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll"
regsvr32 "C:\Program Files\Malwarebytes' Anti-Malware\ssubtmr6.dll"
regsvr32 "C:\Program Files\Malwarebytes' Anti-Malware\vbalsgrid6.ocx"

◦Once you've done that click on File and select Save As...
◦In the Save dialogue box click on the drop down menu next to Save as type and select All Files
◦Name the file MBAM Fix.bat (the .bat extension is very important)
◦Save the file to your desktop and double click it to run it on XP. For Vista please right click on it and choose Run As Admin
◦Click OK to each of the 3 dialog boxes that should show a success message for each file registered
◦If you get an error that REGSVR32 "is not recognized as an internal or external command, operable program or batch file", then ensure that the file REGSVR32.EXE exists in the %WINDIR%\SYSTEM32 folder. If it's not found there you can copy if from another Computer running the same operating system and service pack level.
If that doesn't fix it then please download and install the Microsoft Visual Basic Common Controls from HERE to see if it helps.
{Credit Tigger93 @MBAM}


Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Edited by boopme, 27 November 2009 - 07:21 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 spacecdt

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Posted 28 November 2009 - 12:50 AM

Thanks for your post!

In safe mode I copied and pasted the code provided and ran the file. I don't think it worked. I dont know where to look for REGSVR32

I was able to run rkill in safe mode. I was able to download malwarebytes while in safe mode and saved it as zztoy.exe but was not sucessful in installing malwarebytes because windows would spontaneously shut down before intallation completed.

Thanks for any further help!

#5 boopme

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Posted 28 November 2009 - 02:46 PM

Some rootkits can terminate your security tools by changing the permissions on targeted programs so that they cannot run or complete scans. Further investigation is required to determine if this is the case with the issues you have described.
Thats not too much fun,..

Please download Win32kDiag.exe by AD and save it to your desktop.

alternate download 1
alternate download 2
  • This tool will create a diagnostic report for me to review.
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad, then copy and paste the entire contents starting with Running from... to Finished!) in your next reply.
Then go to Posted Image > Run..., and copy and paste this command into the open box: cmd
press OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop and open in Notepad.
Copy and paste the contents of that file in your next reply.

-- Vista users can refer to these instructions to open a command prompt.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 spacecdt

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Posted 01 December 2009 - 08:20 AM

I wanted to thank you for your help. I'm travelling for 2 months and will be leaving my laptop behind. But I think I made some progress.

Antivirus pro is no longer appearing at start up but my computer is slower than usual. And, I think I infected my external hard drive while having the malware. Any suggestions on how to clean up my external he without losing data?

Thanks again!

#7 boopme

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Posted 01 December 2009 - 11:03 AM

Ok ,yes run these on it.. All full Scan so they see all drives or select that drive to scan.
.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 spacecdt

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Posted 01 December 2009 - 03:35 PM

Thank you again for your help. The steps in your last reply unfortunately will not happen until feb since I am travelling and have abandoned my laptop. When I return should I continue to reply to this post or create a new one?

Thank you again. You've been great.

#9 boopme

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Posted 01 December 2009 - 03:45 PM

No, use this we'll leave it open. be sure to leave that disonnected and powered off until then.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 spacecdt

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Posted 31 May 2010 - 01:16 PM

Hi,

I'm finally back from my travels and I've begun the process of cleaning up my laptop, again. I've run the ESET Online Scan and these are the contents of the report:

C:\Documents and Settings\All Users\Application Data\AOL Downloads\triton_suite_install\6.1.41.2\setup.exe probably a variant of Win32/Agent trojan cleaned by deleting - quarantined
C:\Documents and Settings\maryam\Shared\DeadAIM-4.0 + keygen.zip probably a variant of Win32/Statik application deleted - quarantined

Now, I will do the second part of running MBAM.

Should my external hard drive be connected to my computer while I am doing this?


Thank you for any help!

#11 spacecdt

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Posted 31 May 2010 - 02:32 PM

here's the MBAM report for my computer. both the ESET scan and MBAM were run without my infected external hard drive connected to my computer.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

5/31/2010 7:45:45 PM
mbam-log-2010-05-31 (19-45-45).txt

Scan type: Quick scan
Objects scanned: 131231
Time elapsed: 14 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\lelhdabe (Trojan.FakeAlert.N) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\lelhdabe (Trojan.FakeAlert.N) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#12 boopme

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Posted 01 June 2010 - 11:24 AM

Hi I was away this weekend.. Doing a FULL scan will scann all connected drives.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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