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What's Going On?


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#1 linbybag

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Posted 27 November 2009 - 02:57 AM

Hello Techies

New member and first post so please be gentle with me.

I have spent hours trawling this excellent forum searching for a post from someone with a similar problem to mine but came up zero so here goes......

I have a really annoying problem when using my computer where, while surfing and listening to streaming radio, loading pages in new tabs causes the audio to stutter and break up. Watching the CPU usage graph in Task Manager and I see the usage max out at 100% as pages load (which sometimes takes ages). The AOL Homepage being a good example of this and any others with similar information content.

Also, now that Iíve become an obsessive graph watcher, is it normal for the usage to be bouncing around between 16% and 65% as the machine is just ďticking overĒ.

For starters my computer is a locally built desktop, approx 6yrs old with XP Professional and SP3. All updates installed.
Extra 1GB RAM installed making total now 1.5GB (Didnít cure problem).

Going down the self help route and reading advice in other posts I have:

Trimmed start up items to bare minimum (down to 6 items).
Updated and ran full Malwarebytes scan in Safe Mode. (9 tracking cookies removed)
Updated and ran full Superantispyware scan in Safe Mode. (Clean)
Run full Bullguard scan in Safe Mode. (Clean)
Run full updated Ad-Aware scan in Safe mode. (clean)
Installed and ran Defraggler.
Ran Disk Cleanup.
Tried different browsers. Currently using Firefox but I.E.8, Opera and Google Chrome offered no improvement.
31 processes running during normal use.

Well thatís about the limit of my abilities and it hasnít made one bit of difference so I must now throw myself at the mercy of the experts if you could be so kind.

Thank you in advance for any help
Phil

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#2 Andrew

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Posted 27 November 2009 - 03:30 AM

If your computer is six years old, it stands to reason that your processor is the same age, and therefor may not be up to the task of more current applications running simultaneously. I know that my older computers seem to stutter a lot under modern browsers, especially on media-heavy sites.

Try this:

Right-click on the My Computer icon and select Properties from the pop-up menu.
Look at the system information and post back your processor info (see image for example)
Posted Image

#3 linbybag

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Posted 27 November 2009 - 03:57 AM

That was an amazingly quick reply!!. Thank you.

Information is:

AMD Athlon ™

2.00GHz. 1.46GB of RAM

#4 Andrew

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Posted 27 November 2009 - 05:52 AM

Hmmm... that should be more than adequate.

In your graph watching, what is the process that uses the most?

#5 linbybag

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Posted 27 November 2009 - 06:05 AM

As I look at it at the moment it seems to be more or less stabilized at around 20% and svchost.exe is tops at 161,716k (SYSTEM) followed by Firefox at 116,808k.

The next highest after that is AAWService.exe at 29,804k

Thanks for your reply
Phil

#6 Andrew

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Posted 27 November 2009 - 09:04 AM

That's the memory usage, we're more interested in the processor usage.

Posted Image

#7 linbybag

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Posted 27 November 2009 - 11:06 AM

Thanks for your reply.

Right then, this is where I will need step by step instructions.

So where do I look to let you know?

:thumbsup:

#8 linbybag

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Posted 28 November 2009 - 12:53 AM

Well I've researched the answer to that question in the Tutorials section so fingers crossed for below.


Posted Image



:thumbsup:

Thanks for your patience. Where do we go from here?

#9 linbybag

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Posted 28 November 2009 - 01:18 AM

Well having noticed that the column required was missing, further fiddling about and I've actually found how to display it!!

:thumbsup:


Posted Image

#10 hamluis

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Posted 28 November 2009 - 09:18 AM

FWIW: That last graphic looks pretty normal. If I had what I thought was a concern over CPU usage...I would post a graphic reflecting something that I considered abnormal, not normal.

IMO, it's normal for CPU usage to fluctuate, as programs and processes are running. When I'm rendering video, that application will reflect close to 100% usage, since rendering video stresses the CPU resources.

System idle is awkwardly named...in reality, that processes reflects the resources that are NOT used by the system. A high percentage reflected for that process is good.

Louis

#11 linbybag

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Posted 28 November 2009 - 11:03 AM

Right then, is this a better reflection?

Posted Image


I am of course at the mercy of your patience Louis. But I did say I was flying a little blind because of my ignorance of things "IT"

Let me stress that I am not "rendering" video or anything fancy. I am merely surfing the forums whilst listening to radio.

Your patience will be appreciated.

Regards
Phil

#12 hamluis

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Posted 28 November 2009 - 11:57 AM

Understood, I just like to make sure that users understand what they are looking at when using Task Manager. Some users do think that System Idle Process is anything but what it is.

I would certainly uninstall Firefox...and leave it uninstalled for a period...and try to determine if browser corruption/damage is at work...or whether I have other situations.

I've not used Firefox, but I know that I can have various windows open in IE with minimal usage by it. It seems something has gone wrong with Firefox.

Louis

#13 linbybag

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Posted 29 November 2009 - 12:12 AM

Extract from original post:

"Tried different browsers. Currently using Firefox but I.E.8, Opera and Google Chrome offered no improvement".

With this in mind could anyone please offer any hints, tips or tricks that may resolve my problem? Or at least pinpoint what the cause might be so that I can take the necessary remedial action.

TIA
Phil

#14 Andrew

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Posted 06 December 2009 - 04:26 AM

What application are you using to stream radio? Are you using a webpage-based player?

#15 linbybag

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Posted 06 December 2009 - 04:37 AM

Thanks for your response Andrew :thumbsup:

I am currently listening to BBC Radio 5 Live from the UK.

http://www.bbc.co.uk/iplayer/console/fivelive/

And it's doing it's usual stuttering as pages load with CPU leaping to 100%.

It may be also worth mentioning that it also does it when playing music with WMP10.

Regards
Phil




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