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RootKit Virus Help!


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2 replies to this topic

#1 IHateDoingThis

IHateDoingThis

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  • Local time:04:26 AM

Posted 26 November 2009 - 05:37 PM

Hello,

I have been having this problem with a virus that Avast calls "Win32:RootKit-Gen [Rtk]" (Screenshot Below). I believe the virus was designed for World of Warcraft because shortly after receiving this virus, my World of Warcraft account was hacked and suspended. The virus also creates an Executable File in my World of Warcraft Addons folder that Avast Detects (Screenshot Below). I will supply as much information and detail as possible regarding my machine statistics, solutions I have attempted, HiJackThis Log, RootKit Revealer Log, and a Screenshot of the warning Avast sends to me.

Machine Statistics:
Microsoft Windows XP Professional, Service Pack 3
AMD Athlon 64 X2 Duel Core Processor 3800+
1.99Ghz, 1.00GB of RAM
500Gb Partitioned HD (C: 20GB, L: 480GB)

Solutions I have attempted:
1. Running sysdm.cpl, clicking on the "System Restore" tab, and Ticking "Turn off System Restore on all drives", and Restart
2. Thorough Avast scan (took approximately 6 hours to complete) with No Detections (Auto-Update for Avast is Always On)
3. Thorough Spybot scan Detected a few Small Tracking Cookies which I Deleted (Updated before Scan)
4. Thorough Malwarebytes scan with No Detections (Updated before Scan)
5. Running ATFCleaner (Temporary files remover)

HiJackThis results:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:06:50 PM, on 26/11/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16915)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\wuauclt.exe
L:\downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O1 - Hosts: ::1 localhost
O1 - Hosts: 91.212.127.226 winguard-2009.microsoft.com
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://L:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - L:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - L:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - L:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/vers...vex-2.2.5.0.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1223165653750
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1223165732328
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20270.www2.hp.com/ediags/gmn2/inst...ctDetection.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-01.sun.com/s/ESD44/JSCDL/jd...ows-i586-jc.cab
O16 - DPF: {9BDF4724-10AA-43D5-BD15-AEA0D2287303} (MSN Games – Texas Holdem Poker) - http://zone.msn.com/bingame/zpagames/zpa_txhe.cab79352.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/...k.cab102118.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab56907.cab
O16 - DPF: {CAC181B0-4D70-402D-B571-C596A47D0CE0} (CBankshotZoneCtrl Class) - http://zone.msn.com/bingame/zpagames/zpa_pool.cab56649.cab
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: OEZ - Sysinternals - www.sysinternals.com - C:\DOCUME~1\dave\LOCALS~1\Temp\OEZ.exe

--
End of file - 7505 bytes

Rootkit Revealer results:
HKLM\SECURITY\Policy\Secrets\SAC* 04/10/2008 3:18 PM 0 bytes Key name contains embedded nulls (*)
HKLM\SECURITY\Policy\Secrets\SAI* 04/10/2008 3:18 PM 0 bytes Key name contains embedded nulls (*)

Screenshot
Posted Image

That's all the information I can supply as of now. Thank you in advance for your time and any help that you offer.

Regards,
Christopher

I appologize for placing this in the wrong section of the forum. As you can tell I am not familier with this forum, or forums of that in general. My appologies once again.

Moved from XP forum to HiJack This forum by a BC ghost. ~ OB


Sorry, been reading through your forums and have noticed your technical staff usually ask for this DDS scanner and log specifically for rootkits. Not 100% sure if it is for only rootkits, but anything I add may help resolve this issue in a timely manner. Thank you again.

DDS
DDS (Ver_09-11-24.02) - NTFSx86
Run by dave at 5:17:18.53 on 27/11/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.501 [GMT -8:00]

AV: avast! antivirus 4.8.1335 [VPS 091127-1] *On-access scanning disabled*

(Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe
svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device

Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\dave\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.ca/
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} -

c:\progra~1\spybot~1\SDHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program

files\java\jre1.6.0_07\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} -

c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [AdobeBridge]
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRun: [StartCCC] "c:\program files\ati

technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
IE: E&xport to Microsoft Excel - l:\progra~1\micros~1\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network

Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC}

- c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C}

- l:\progra~1\micros~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}

- l:\progra~1\micros~1\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F}

- c:\progra~1\spybot~1\SDHelper.dll
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} -

hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} -

hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_s

ite.cab?1223165653750
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} -

hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.

cab?1223165732328
DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} -

hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} -

hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} -

hxxp://dl8-cdn-01.sun.com/s/ESD44/JSCDL/jdk/6u7/jinstall-6u7-windows-i586-jc.cab?e=

1223455767291&h=0f8249dfa39b4cee74e38c1d3cba893e/&filename=jinstall-6u7-windows-i58

6-jc.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} -

hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9BDF4724-10AA-43D5-BD15-AEA0D2287303} -

hxxp://zone.msn.com/bingame/zpagames/zpa_txhe.cab79352.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} -

hxxp://cdn2.zone.msn.com/binFramework/v10/ZPAFramework.cab102118.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} -

hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
DPF: {CAC181B0-4D70-402D-B571-C596A47D0CE0} -

hxxp://zone.msn.com/bingame/zpagames/zpa_pool.cab56649.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} -

hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} -

hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} -

c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager:

{56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop

search\MSNLNamespaceMgr.dll
Hosts: 127.0.0.1 www.spywareinfo.com
Hosts: 91.212.127.226 winguard-2009.microsoft.com

============= SERVICES / DRIVERS ===============

R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2008-10-4

114768]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2008-10-4 20560]
S3 HTFPCW;HTFPCW;c:\docume~1\dave\locals~1\temp\HTFPCW.exe [2009-11-26 371584]
S3 KIEF;KIEF;c:\docume~1\dave\locals~1\temp\KIEF.exe [2009-11-26 457600]
S3 L;L;c:\docume~1\dave\locals~1\temp\L.exe [2009-11-26 543616]
S3 MXWDWQEDIM;MXWDWQEDIM;c:\docume~1\dave\locals~1\temp\MXWDWQEDIM.exe [2009-11-26

469888]
S3 OEZ;OEZ;c:\docume~1\dave\locals~1\temp\OEZ.exe [2009-11-25 416640]
S3 QUT;QUT;c:\docume~1\dave\locals~1\temp\QUT.exe [2009-11-26 523136]
S3 XIDJ;XIDJ;c:\docume~1\dave\locals~1\temp\XIDJ.exe [2009-11-26 588672]

=============== Created Last 30 ================

2009-11-27 01:26:12 34963456 ----a-w-

c:\windows\system32\CFLRUXDJP
2009-11-26 02:03:12 8220672 ----a-w- c:\windows\system32\CA
2009-11-26 01:48:14 0 ----a-w- c:\windows\system32\NM
2009-11-25 23:20:53 0 d-----w-

c:\docume~1\dave\applic~1\Malwarebytes
2009-11-25 23:20:46 38224 ----a-w-

c:\windows\system32\drivers\mbamswissarmy.sys
2009-11-25 23:20:44 19160 ----a-w-

c:\windows\system32\drivers\mbam.sys
2009-11-25 23:20:44 0 d-----w-

c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-11-25 19:28:48 0 d-----w- c:\program files\Spybot - Search &

Destroy
2009-11-25 19:28:48 0 d-----w-

c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-11-07 07:17:05 0 d-----w- c:\documents and

settings\dave\Tracing
2009-11-07 07:15:51 0 d-----w- c:\program files\Microsoft
2009-11-07 07:15:35 0 d-----w- c:\program files\Windows Live

SkyDrive
2009-11-07 07:13:40 0 d-----w- c:\program files\common

files\Windows Live
2009-11-01 20:01:22 268 ---ha-w- C:\sqmdata08.sqm
2009-11-01 20:01:22 244 ---ha-w- C:\sqmnoopt08.sqm

==================== Find3M ====================

2009-09-11 14:18:39 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 21:03:36 58880 ----a-w- c:\windows\system32\msasn1.dll
2008-10-29 09:02:45 56 --sh--r- c:\windows\system32\F7AEC11D77.sys
2008-10-29 09:45:41 952 --sha-w- c:\windows\system32\KGyGaAvL.sys

============= FINISH: 5:17:36.18 ===============

Attached Files


Edited by IHateDoingThis, 27 November 2009 - 05:29 AM.


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#2 Blade

Blade

    Strong in the Bleepforce


  • Site Admin
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  • Local time:05:26 AM

Posted 01 December 2009 - 11:52 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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#3 SpySentinel

SpySentinel

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Posted 08 December 2009 - 10:38 AM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with the link to this thread.

Everyone else please start a new topic.
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