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Infected with antivirus pro 2009


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15 replies to this topic

#1 chunee

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Posted 26 November 2009 - 11:50 AM

I recently bought an Asus Eee netbook on 11/24/2009. I have been getting pop ups from a program called Antivirus Pro 2009. I know that this program isn't a legit spyware program and have tried everything to remove it. I have downloaded the Malwarebytes' Anti-Malware program and had tried to use it but the Antivirus Pro prohibited me from doing so. Everytime I clicked on the Malware removal program a pop up came up saying that "my compute is infected, would you liketo sign up for Antivirus Pro 2009 Now?". So then I rebooted my computer in safe mode and the malware removal program started up fine. It only removed two programs and after I was finished I restarted the computer normally, and then I noticed that the Antivirus pro 2009 was still on my computer and the whole pop up thing started up again. This Antivirus pro is driving me nuts!


DDS (Ver_09-11-24.02) - NTFSx86 NETWORK
Run by Yong Tae at 11:22:35.12 on Thu 11/26/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1015.766 [GMT -5:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Yong Tae\My Documents\Downloads\dds(2).scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://eeepc.asus.com/global
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SearchHelper.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Eee Docking] c:\program files\asus\eee docking\Eee Docking.exe
uRun: [exihmoyb] c:\documents and settings\yong tae\local settings\application data\bmxeqt\ovcbsysguard.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [AsusACPIServer] c:\program files\eeepc\acpi\AsAcpiSvr.exe
mRun: [AsusEPCMonitor] c:\program files\eeepc\acpi\AsEPCMon.exe
mRun: [AsusTray] c:\program files\eeepc\acpi\AsTray.exe
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SynAsusAcpi] c:\program files\synaptics\syntp\SynAsusAcpi.exe
mRun: [exihmoyb] c:\documents and settings\yong tae\local settings\application data\bmxeqt\ovcbsysguard.exe
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\superh~1.lnk - c:\program files\asus\eeepc\super hybrid engine\SuperHybridEngine.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\1.0.150\SSScheduler.exe
IE: Send to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send To Bluetooth - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\yongta~1\applic~1\mozilla\firefox\profiles\c8kzonji.default\
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R3 AsusACPI;ASUS ACPI Driver;c:\windows\system32\drivers\ASUSACPI.SYS [2009-5-5 10752]
R3 L1c;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller;c:\windows\system32\drivers\l1c51x86.sys [2009-4-27 38912]
S2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr_tdi.sys [2009-5-5 55152]
S2 SeaPort;SeaPort;c:\program files\microsoft\search enhancement pack\seaport\SeaPort.exe [2009-1-14 226656]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2009-5-5 1684736]
S3 fsssvc;Windows Live Family Safety;c:\program files\windows live\family safety\fsssvc.exe [2009-2-6 533360]
S3 SRS_PremiumSound_Service;SRS Labs Premium Sound;c:\windows\system32\drivers\SRS_PremiumSound_i386.sys [2009-5-5 232872]
S3 uvclf;uvclf;c:\windows\system32\drivers\uvclf.sys [2009-3-16 39040]

=============== Created Last 30 ================

2009-11-26 15:32:54 0 d-----w- c:\docume~1\yongta~1\applic~1\Malwarebytes
2009-11-26 15:30:03 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-11-26 15:30:01 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-11-26 15:30:01 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-11-26 15:30:00 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-11-25 11:51:23 0 d-----w- c:\windows\system32\SoftwareDistribution
2009-11-24 23:50:23 0 d-----w- c:\program files\McAfee Security Scan
2009-11-24 23:50:23 0 d-----w- c:\docume~1\alluse~1\applic~1\McAfee Security Scan

==================== Find3M ====================

2009-05-05 16:49:15 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\application data\microsoft\feeds cache\index.dat

============= FINISH: 11:23:04.09 ===============

Attached Files



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#2 Net_Surfer

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Posted 01 December 2009 - 06:10 AM

Hello and :( to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here
.

*If you have since resolved the original problem you were having, we would appreciate you letting us know.

*If not please perform the following steps below so we can have a look at the current condition of your machine.

*If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.


Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

**If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay
.


You may want to keep the link to this topic in your favorites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic, where you can choose email notifications.
In order to be notified via email when your topic has a reply you need to enable topic notifications. To enable topic notifications you should do the following:

1. Click on the My Controls link at the top of the page to enter your control panel.

2. Scroll down to the Options category in the left hand side menu bar and click on the Email Settings link.

3. Put a checkmark in the checkbox labeled Enable 'Email Notification' by default?.

4. Set the If ticked, choose default type: menu option to Immediate Email Notification to have an email sent immediately when someone replied

The topics you are tracking are shown Here.
Because the e-mail notification system is not completely reliable, please check your topic once a day for responses.

----------------------------*-------------------------------

We need to see some information about what is happening in your machine.

Please perform the following scan:


Posted Image
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Kind regards
Net_Surfer

:(

#3 chunee

chunee
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Posted 07 December 2009 - 02:07 PM

DDS (Ver_09-12-01.01) - NTFSx86 NETWORK
Run by Yong Tae at 13:50:17.65 on Mon 12/07/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1015.734 [GMT -5:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Yong Tae\My Documents\Downloads\dds(3).scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://eeepc.asus.com/global
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SearchHelper.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Eee Docking] c:\program files\asus\eee docking\Eee Docking.exe
uRun: [exihmoyb] c:\documents and settings\yong tae\local settings\application data\bmxeqt\ovcbsysguard.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [AsusACPIServer] c:\program files\eeepc\acpi\AsAcpiSvr.exe
mRun: [AsusEPCMonitor] c:\program files\eeepc\acpi\AsEPCMon.exe
mRun: [AsusTray] c:\program files\eeepc\acpi\AsTray.exe
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SynAsusAcpi] c:\program files\synaptics\syntp\SynAsusAcpi.exe
mRun: [exihmoyb] c:\documents and settings\yong tae\local settings\application data\bmxeqt\ovcbsysguard.exe
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
StartupFolder: c:\docume~1\yongta~1\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\superh~1.lnk - c:\program files\asus\eeepc\super hybrid engine\SuperHybridEngine.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\1.0.150\SSScheduler.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Send to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send To Bluetooth - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\yongta~1\applic~1\mozilla\firefox\profiles\c8kzonji.default\
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R3 L1c;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller;c:\windows\system32\drivers\l1c51x86.sys [2009-4-27 38912]
S2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr_tdi.sys [2009-5-5 55152]
S2 NetFxUpdate_v1.1.4322;Microsoft .NET Framework v1.1.4322 Update;c:\windows\microsoft.net\framework\v1.1.4322\netfxupdate.exe [2007-1-15 73728]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2009-5-5 1684736]
S3 fsssvc;Windows Live Family Safety;c:\program files\windows live\family safety\fsssvc.exe [2009-2-6 533360]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2009-11-26 38224]
S3 SRS_PremiumSound_Service;SRS Labs Premium Sound;c:\windows\system32\drivers\SRS_PremiumSound_i386.sys [2009-5-5 232872]
S3 uvclf;uvclf;c:\windows\system32\drivers\uvclf.sys [2009-3-16 39040]

=============== Created Last 30 ================

2009-11-26 16:54:54 0 d-----w- c:\windows\system32\PreInstall
2009-11-26 15:32:54 0 d-----w- c:\docume~1\yongta~1\applic~1\Malwarebytes
2009-11-26 15:30:03 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-11-26 15:30:01 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-11-26 15:30:01 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-11-26 15:30:00 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-11-25 11:51:23 0 d-----w- c:\windows\system32\SoftwareDistribution
2009-11-24 23:50:23 0 d-----w- c:\program files\McAfee Security Scan
2009-11-24 23:50:23 0 d-----w- c:\docume~1\alluse~1\applic~1\McAfee Security Scan

==================== Find3M ====================

2009-05-05 16:49:15 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\application data\microsoft\feeds cache\index.dat

============= FINISH: 13:50:44.70 ===============

Attached Files



#4 Elise

Elise

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Posted 08 December 2009 - 04:01 PM

Hello chunee,

:( to the Bleeping Computer Malware Removal Forum
, My name is Elise. I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
Please be patient and I'd be grateful if you would note the following:
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem.


GMER
-------
Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.


Now, please restart your computer in safe mode (preferably safe mode with networking, so you will have internet connection).


MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please start MBAM and update the program before performing a scan. It is very important to have MBAM updated to the latest definitions before scanning! If you have trouble updating, please try the manual update as described below. You can download them to a flash drive and transfer them to your infected computer.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


In your next reply, please include the following:
  • GMER log
  • MBAM log

regards, Elise


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#5 Elise

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Posted 14 December 2009 - 03:47 PM

Hello, are you still there?

regards, Elise


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#6 chunee

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Posted 14 December 2009 - 04:51 PM

Hi, I'm sorry I did not reply earlier. Your emails were going into my spam, so again I apoligize. It seems that I have solved the problem regarding my computer. It just decided to work one day without any problems even though I didn't do anything since I last posted. Thank you very much though for your concern.

#7 Elise

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Posted 15 December 2009 - 03:19 AM

Its up to you, but just FYI, in your last log I saw active malware. Please let me know if you still want me to close this topic. :(

If not, please follow the instructions I posted earlier.

regards, Elise


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#8 chunee

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Posted 15 December 2009 - 06:43 PM

I have attached the files as requested. Please let me know if you need anything else.

Attached Files



#9 Elise

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Posted 16 December 2009 - 04:26 AM

Please post me a new DDS log.

regards, Elise


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#10 chunee

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Posted 17 December 2009 - 03:24 PM

DDS (Ver_09-12-01.01) - NTFSx86
Run by Yong Tae at 15:22:36.20 on Thu 12/17/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1015.587 [GMT -5:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\EeePC\ACPI\AsAcpiSvr.exe
C:\Program Files\EeePC\ACPI\AsEPCMon.exe
C:\Program Files\EeePC\ACPI\AsTray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\ASUS\Eee Docking\Eee Docking.exe
C:\Program Files\ASUS\EeePC\Super Hybrid Engine\SuperHybridEngine.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\igfxext.exe
C:\Program Files\McAfee Security Scan\1.0.150\SSScheduler.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
\\?\C:\WINDOWS\system32\WBEM\WMIADAP.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\SoftwareDistribution\Download\Install\dotnetfx35_x86.exe
c:\3ad52455ffe9e2930ca95e\dotnetfx35setup.exe
c:\701f31e2da91608c18\setup.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\WINDOWS\system32\msiexec.exe
C:\Documents and Settings\Yong Tae\My Documents\Downloads\dds(4).scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://eeepc.asus.com/global
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SearchHelper.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Eee Docking] c:\program files\asus\eee docking\Eee Docking.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [AsusACPIServer] c:\program files\eeepc\acpi\AsAcpiSvr.exe
mRun: [AsusEPCMonitor] c:\program files\eeepc\acpi\AsEPCMon.exe
mRun: [AsusTray] c:\program files\eeepc\acpi\AsTray.exe
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SynAsusAcpi] c:\program files\synaptics\syntp\SynAsusAcpi.exe
StartupFolder: c:\docume~1\yongta~1\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\superh~1.lnk - c:\program files\asus\eeepc\super hybrid engine\SuperHybridEngine.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\1.0.150\SSScheduler.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Send to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send To Bluetooth - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\yongta~1\applic~1\mozilla\firefox\profiles\c8kzonji.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - component: c:\documents and settings\all users\application data\google\toolbar for firefox\{3112ca9c-de6d-4884-a869-9855de68056c}\components\googletoolbarloader.dll
FF - component: c:\documents and settings\all users\application data\google\toolbar for firefox\{3112ca9c-de6d-4884-a869-9855de68056c}\components\metricsloader.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr_tdi.sys [2009-5-5 55152]
R3 L1c;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller;c:\windows\system32\drivers\l1c51x86.sys [2009-4-27 38912]
R3 uvclf;uvclf;c:\windows\system32\drivers\uvclf.sys [2009-3-16 39040]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2009-5-5 1684736]
S3 fsssvc;Windows Live Family Safety;c:\program files\windows live\family safety\fsssvc.exe [2009-2-6 533360]
S3 SRS_PremiumSound_Service;SRS Labs Premium Sound;c:\windows\system32\drivers\SRS_PremiumSound_i386.sys [2009-5-5 232872]

=============== Created Last 30 ================

2009-12-17 20:22:19 0 d-----w- C:\701f31e2da91608c18
2009-12-17 20:22:16 0 d-----w- C:\3ad52455ffe9e2930ca95e
2009-11-26 16:54:54 0 d-----w- c:\windows\system32\PreInstall
2009-11-26 15:32:54 0 d-----w- c:\docume~1\yongta~1\applic~1\Malwarebytes
2009-11-26 15:30:03 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-11-26 15:30:01 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-11-26 15:30:01 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-11-26 15:30:00 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-11-25 11:51:23 0 d-----w- c:\windows\system32\SoftwareDistribution
2009-11-24 23:50:23 0 d-----w- c:\program files\McAfee Security Scan
2009-11-24 23:50:23 0 d-----w- c:\docume~1\alluse~1\applic~1\McAfee Security Scan

==================== Find3M ====================

2009-10-29 07:46:59 832512 ----a-w- c:\windows\system32\wininet.dll
2009-10-29 07:46:52 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-10-29 07:46:50 17408 ----a-w- c:\windows\system32\corpol.dll
2009-10-21 05:38:36 75776 ----a-w- c:\windows\system32\strmfilt.dll
2009-10-21 05:38:36 25088 ----a-w- c:\windows\system32\httpapi.dll
2009-10-20 16:20:16 265728 ----a-w- c:\windows\system32\drivers\http.sys
2009-10-13 10:30:16 270336 ----a-w- c:\windows\system32\oakley.dll
2009-10-12 13:38:19 149504 ----a-w- c:\windows\system32\rastls.dll
2009-10-12 13:38:18 79872 ----a-w- c:\windows\system32\raschap.dll
2009-05-05 16:49:15 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\application data\microsoft\feeds cache\index.dat

============= FINISH: 15:23:05.01 ===============

#11 Elise

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Posted 17 December 2009 - 04:03 PM

Hello chunee,

Well, the entries in the DDS log have disappeared also, which is good news :(

INSTALL ANTIVIRUS
---------------------------
I don't see an Anti Virus Program running on your machine

Download and install an antivirus program, and make sure that you keep it updated
New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software.
Two good antivirus programs free for non-commercial home use are Avast! and Antivir
Note: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.


ESET ONLINE SCANNER
----------------------------
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    Note - when ESET doesn't find any threats, no report will be created.
  • Push the Posted Image button.
  • Push Posted Image
In your next reply, please include the following:
  • ESET online scan results

regards, Elise


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#12 chunee

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Posted 18 December 2009 - 04:45 PM

Here is the ESET scan log. Also, I had no idea that free antivirus software existed! Thank you for the links.

Attached Files



#13 Elise

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Posted 19 December 2009 - 01:35 AM

Hello chunee,

Thats looking great, well done :)

TFC
--------
Download TFC by OldTimer to your desktop.
(TFC only cleans temp folders. It will not clean URL history, prefetch, or cookies).
Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job.
Once its finished it should automatically reboot your machine, if it doesn't, manually reboot to ensure a complete clean

NOTE:
It's normal after running TFC cleaner that the PC will be slower to boot the first time.

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.



INSTALL FIREWALL
--------------------------
Install and use a firewall with outbound protection
While the firewall built into Windows XP is adequate to protect you from incoming attacks, it will not be much help in alerting you to programs already on your PC attempting to connect to remote servers
I therefore strongly recommend that you install one of the following free firewalls: Outpost Firewall Free, Sygate Personal Firewall Free or Zonealarm
See Bleepingcomputer's excellent tutorial to help using and understanding a firewall here
Note - If you connect to the internet using a router, you are already behind a hardware firewall.

Note: You should only have one firewall installed at a time. Having more than one firewall program installed at once is likely to cause conflicts and may well decrease your overall protection as well as seriously impairing the performance of your PC.


ALL CLEAN
--------------
Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean :)

Please do the following to remove the remaining programs from your PC:
  • Delete the tools used during the disinfection:
  • Delete DDS, GMER (this is a random named file) and RootRepeal.
Hiding Hidden Files
Please set your system to hide all hidden files.
  • Click Start, open My Computer, select the Tools menu and click Folder Options.
  • Select the View Tab. Under the Hidden files and folders heading, uncheck Show hidden files and folders.
  • Check: Hide file extensions for known file types
  • Check the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
Purging System Restore Points
Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Please read these advices, in order to prevent reinfecting your PC:
  • Install and update the following programs regularly:
    • an outbound firewall
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
    • MVPs hosts file
      A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file
  • Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.
    Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  • Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.
  • Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing :(.
Some more links you might find of interest:
Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#14 chunee

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Posted 19 December 2009 - 11:44 AM

I have read the above post. Thank you so so much for all of your help! I do have one question though. I know that Malwarebytes is a great program and it's free so you really can't beat that. But would buying a an actual spyware program (Norton, Kaspersky, Webroot) work better?

#15 Elise

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Posted 19 December 2009 - 01:14 PM

But would buying a an actual spyware program (Norton, Kaspersky, Webroot) work better?

You are confusing Antivirus and Antispyware here :(

MBAM is one of the best antispyware apps I know (it has also a paid version, which offers real-time protection). If I were to recommend an antispyware program, I would definitely recommend MBAMs free version.

Norton and Kaspersky are Antivirus programs, just like Antivir and Avast, which I posted you about in an earlier post. Antivir and Avast are really good free antivirus apps, IMO better than for example Norton (which is not free). A few exceptions, Kaspersky and ESET/Nod32 have really good paid products, but again, Antivir and Avast can compete with them.

Concluding, if you would like to spend money on antispyware/antivirus, spend it wise... But keep in mind that it is not necessary, there are always free alternatives that are just as good!

Its not as if you would get faster re-infected with freeware programs instead of paid ones :(

Let me know if you have any more questions!

regards, Elise


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