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Internet Explorer cannot display the webpage


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23 replies to this topic

#1 Bleacher

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Posted 26 November 2009 - 11:25 AM

I have 1 web site that my computer will not let me go to any more. I get the IE cannot display the webpage message. On the rare occasion I do get on the site is garbled with no pictures and unusable-clicking on any post or link just get me the IE message again. I do not have this problem with any other site and this site is just a fun forum, nothing that should cause a problem. I have XP/service pack 3 with IE8 installed. I have remover IE8 and went back to IE6 with no change in the problem. I have cleaned files and cookies and ran the antivirus, started IE up without addons, updated Java. I can't think of anything else to do.
DDS.txt;
DDS (Ver_09-11-24.02) - NTFSx86
Run by ***** ***** at 10:40:22.89 on Thu 11/26/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2047.1351 [GMT -5:00]

AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Internet Security\Engine\16.7.2.11\ccSvcHst.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Norton Internet Security\Engine\16.7.2.11\ccSvcHst.exe
C:\WINDOWS\SYSTEM32\3cmlink.exe
C:\WINDOWS\SYSTEM32\3cshtdwn.exe
C:\WINDOWS\SYSTEM32\3cmlink.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\mspaint.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZSTC12.exe
C:\Documents and Settings\***** *****\My Documents\rootkit finder\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.weather.com/weather/local/*****:4?from=hugme&refer=hugme
uInternet Connection Wizard,ShellNext = iexplore
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\16.7.2.11\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\16.7.2.11\IPSBHO.DLL
BHO: CACABHO Object: {93c69d87-a11d-4ffc-bc56-be7ee0d235ba} - c:\program files\acasystems\acacapturepro\scap003p.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\16.7.2.11\coIEPlg.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
mRun: [3c1807pd] c:\windows\system32\3cmlink.exe runservices \device\3cpipe-3c1807pd
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
uPolicies-explorer: NoInstrumentation = 1 (0x1)
IE: {905A31AA-BDD1-44bd-9920-53D34E5953A4} - c:\program files\acasystems\acacapturepro\SCapPro.exe
IE: {9543741D-4E79-4f0d-8E60-A702CDF8B2D2} - c:\program files\acasystems\acacapturepro\SCapPro.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} - hxxp://www.pcpitstop.com/betapit/PCPitStop.CAB
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton internet security\engine\16.7.2.11\CoIEPlg.dll
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"

============= SERVICES / DRIVERS ===============

R0 HPT371;HPT371;c:\windows\system32\drivers\HPT371.sys [2008-10-9 38214]
R0 hptpro;hptpro;c:\windows\system32\drivers\hptpro.sys [2008-10-9 9826]
R0 sonypvl3;sonypvl3;c:\windows\system32\drivers\sonypvl3.sys [2008-10-9 18110]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1007020.00b\SymEFA.sys [2009-9-8 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nis\1007020.00b\BHDrvx86.sys [2009-9-8 259632]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1007020.00b\cchpx86.sys [2009-9-8 482432]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20091111.001\IDSXpx86.sys [2009-11-12 329592]
R1 sonypvf3;sonypvf3;c:\windows\system32\drivers\sonypvf3.sys [2008-10-9 619390]
R1 sonypvt3;sonypvt3;c:\windows\system32\drivers\sonypvt3.sys [2008-10-9 423454]
R2 Norton Internet Security;Norton Internet Security;c:\program files\norton internet security\engine\16.7.2.11\ccSvcHst.exe [2009-9-8 117640]
R2 NwSapAgent;SAP Agent;c:\windows\system32\svchost.exe -k netsvcs [2003-3-31 14336]
R3 Dot4Usb HPH09;Dot4Usb HPH09;c:\windows\system32\drivers\hphius09.sys [2008-10-9 18864]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-11-21 102448]
R3 NmPar;PCI Parallel Port;c:\windows\system32\drivers\NmPar.sys [2008-4-9 80256]
R3 nmserial;PCI Serial Port;c:\windows\system32\drivers\NmSerial.sys [2008-4-4 70016]
S3 ewusbnet;HUAWEI USB-NDIS miniport;c:\windows\system32\drivers\ewusbnet.sys --> c:\windows\system32\drivers\ewusbnet.sys [?]
S3 iteio;iteio;c:\windows\system32\drivers\Iteio.sys [2009-6-5 3680]
S3 kwcxbus;Kyocera USB Composite Device driver (WDM);c:\windows\system32\drivers\kwcxbus.sys --> c:\windows\system32\drivers\kwcxbus.sys [?]
S3 kwcxser;Kyocera High-Speed Wireless Modem Drivers;c:\windows\system32\drivers\kwcxser.sys --> c:\windows\system32\drivers\kwcxser.sys [?]
S3 TuneUpUtilitiesDrv;TuneUpUtilitiesDrv;c:\program files\tuneup utilities 2010\TuneUpUtilitiesDriver32.sys [2009-10-14 10064]
S4 Nero BackItUp Scheduler 4.0;Nero BackItUp Scheduler 4.0;c:\program files\common files\nero\nero backitup 4\NBService.exe [2008-9-24 935208]
S4 TomTomHOMEService;TomTomHOMEService;c:\program files\tomtom home 2\TomTomHOMEService.exe [2009-8-27 92008]
S4 TuneUp.ProgramStatisticsSvc;TuneUp Program Statistics Service;c:\windows\system32\TUProgSt.exe [2009-5-15 604416]
S4 TuneUp.UtilitiesSvc;TuneUp Utilities Service;c:\program files\tuneup utilities 2010\TuneUpUtilitiesService32.exe [2009-10-30 1021256]
S4 WDBtnMgrSvc.exe;WD Drive Manager Service;c:\program files\western digital\wd drive manager\WDBtnMgrSvc.exe [2008-7-24 102400]

=============== Created Last 30 ================

2009-11-26 05:24:53 161296 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2009-11-25 16:02:53 0 dc-h--w- c:\windows\ie8
2009-11-25 03:29:24 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-11-22 20:04:44 0 d-sh--w- c:\documents and settings\***** *****\IECompatCache
2009-11-10 03:49:17 132 ----a-w- c:\windows\system32\BookMarkData_0.fil
2009-11-10 03:32:07 68 ----a-w- c:\windows\eyeQ Screen Saver.ini
2009-11-10 03:32:07 4141056 ----a-w- c:\windows\eyeQ Screen Saver.scr
2009-11-10 03:31:55 0 d-----w- c:\program files\Infinite Mind LC
2009-11-04 03:37:24 29512 ----a-w- c:\windows\system32\TURegOpt.exe
2009-11-04 03:36:26 0 d-----w- c:\program files\TuneUp Utilities 2010
2009-11-04 03:35:47 0 d-sh--w- c:\docume~1\alluse~1\applic~1\{D3742F82-1C1A-4DCC-ABBD-0E7C3C0185CC}

==================== Find3M ====================

2009-10-30 20:01:00 30024 ----a-w- c:\windows\system32\uxtuneup.dll
2009-10-28 00:54:17 20 ---h--w- c:\docume~1\alluse~1\applic~1\PKP_DLec.DAT
2009-10-17 14:28:27 104512 ----a-w- c:\windows\system32\drivers\AnyDVD.sys
2009-10-08 19:57:02 611328 ----a-w- c:\windows\system32\uiautomationcore.dll
2009-10-08 19:57:00 220160 ----a-w- c:\windows\system32\oleacc.dll
2009-10-08 19:56:56 20480 ----a-w- c:\windows\system32\oleaccrc.dll
2009-10-07 19:58:21 1112 ----a-w- c:\docume~1\billyq~1\applic~1\ViewerApp.dat
2009-09-28 18:20:43 89256 ----a-w- c:\windows\system32\ElbyCDIO.dll
2009-09-11 14:18:39 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 21:03:36 58880 ----a-w- c:\windows\system32\msasn1.dll
2009-08-30 19:08:14 50688 ----a-w- c:\windows\system32\wbhelp2.dll
2009-08-29 08:08:21 916480 ----a-w- c:\windows\system32\wininet.dll

============= FINISH: 10:40:58.57 ===============


I hope I got it right this time,
Thanks, Bleacher

Attached Files



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#2 Net_Surfer

Net_Surfer

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Posted 01 December 2009 - 06:09 AM

Hello and :( to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here
.

*If you have since resolved the original problem you were having, we would appreciate you letting us know.

*If not please perform the following steps below so we can have a look at the current condition of your machine.

*If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.


Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

**If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay
.


You may want to keep the link to this topic in your favorites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic, where you can choose email notifications.
In order to be notified via email when your topic has a reply you need to enable topic notifications. To enable topic notifications you should do the following:

1. Click on the My Controls link at the top of the page to enter your control panel.

2. Scroll down to the Options category in the left hand side menu bar and click on the Email Settings link.

3. Put a checkmark in the checkbox labeled Enable 'Email Notification' by default?.

4. Set the If ticked, choose default type: menu option to Immediate Email Notification to have an email sent immediately when someone replied

The topics you are tracking are shown Here.
Because the e-mail notification system is not completely reliable, please check your topic once a day for responses.

----------------------------*-------------------------------

We need to see some information about what is happening in your machine.

Please perform the following scan:


Posted Image
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Kind regards
Net_Surfer

:(

#3 Bleacher

Bleacher
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Posted 01 December 2009 - 11:32 AM

I haven't changed anything since I posted the those files. I have rerun the program and will add to the post.
Thanks for looking into this for me!

DDS (Ver_09-11-24.02) - NTFSx86
Run by ***** ***** at 11:21:15.39 on Tue 12/01/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2047.1411 [GMT -5:00]

AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Internet Security\Engine\16.7.2.11\ccSvcHst.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Norton Internet Security\Engine\16.7.2.11\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SYSTEM32\3cmlink.exe
C:\WINDOWS\SYSTEM32\3cshtdwn.exe
C:\WINDOWS\SYSTEM32\3cmlink.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\***** *****\My Documents\rootkit finder\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.weather.com/weather/local/*****:4?from=hugme&refer=hugme
uInternet Connection Wizard,ShellNext = iexplore
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\16.7.2.11\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\16.7.2.11\IPSBHO.DLL
BHO: CACABHO Object: {93c69d87-a11d-4ffc-bc56-be7ee0d235ba} - c:\program files\acasystems\acacapturepro\scap003p.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\16.7.2.11\coIEPlg.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
mRun: [3c1807pd] c:\windows\system32\3cmlink.exe runservices \device\3cpipe-3c1807pd
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
uPolicies-explorer: NoInstrumentation = 1 (0x1)
IE: {905A31AA-BDD1-44bd-9920-53D34E5953A4} - c:\program files\acasystems\acacapturepro\SCapPro.exe
IE: {9543741D-4E79-4f0d-8E60-A702CDF8B2D2} - c:\program files\acasystems\acacapturepro\SCapPro.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} - hxxp://www.pcpitstop.com/betapit/PCPitStop.CAB
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton internet security\engine\16.7.2.11\CoIEPlg.dll
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"

============= SERVICES / DRIVERS ===============

R0 HPT371;HPT371;c:\windows\system32\drivers\HPT371.sys [2008-10-9 38214]
R0 hptpro;hptpro;c:\windows\system32\drivers\hptpro.sys [2008-10-9 9826]
R0 sonypvl3;sonypvl3;c:\windows\system32\drivers\sonypvl3.sys [2008-10-9 18110]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1007020.00b\SymEFA.sys [2009-9-8 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nis\1007020.00b\BHDrvx86.sys [2009-9-8 259632]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1007020.00b\cchpx86.sys [2009-9-8 482432]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20091111.001\IDSXpx86.sys [2009-11-12 329592]
R1 sonypvf3;sonypvf3;c:\windows\system32\drivers\sonypvf3.sys [2008-10-9 619390]
R1 sonypvt3;sonypvt3;c:\windows\system32\drivers\sonypvt3.sys [2008-10-9 423454]
R2 Norton Internet Security;Norton Internet Security;c:\program files\norton internet security\engine\16.7.2.11\ccSvcHst.exe [2009-9-8 117640]
R2 NwSapAgent;SAP Agent;c:\windows\system32\svchost.exe -k netsvcs [2003-3-31 14336]
R3 Dot4Usb HPH09;Dot4Usb HPH09;c:\windows\system32\drivers\hphius09.sys [2008-10-9 18864]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-11-21 102448]
R3 NmPar;PCI Parallel Port;c:\windows\system32\drivers\NmPar.sys [2008-4-9 80256]
R3 nmserial;PCI Serial Port;c:\windows\system32\drivers\NmSerial.sys [2008-4-4 70016]
S3 ewusbnet;HUAWEI USB-NDIS miniport;c:\windows\system32\drivers\ewusbnet.sys --> c:\windows\system32\drivers\ewusbnet.sys [?]
S3 iteio;iteio;c:\windows\system32\drivers\Iteio.sys [2009-6-5 3680]
S3 kwcxbus;Kyocera USB Composite Device driver (WDM);c:\windows\system32\drivers\kwcxbus.sys --> c:\windows\system32\drivers\kwcxbus.sys [?]
S3 kwcxser;Kyocera High-Speed Wireless Modem Drivers;c:\windows\system32\drivers\kwcxser.sys --> c:\windows\system32\drivers\kwcxser.sys [?]
S3 TuneUpUtilitiesDrv;TuneUpUtilitiesDrv;c:\program files\tuneup utilities 2010\TuneUpUtilitiesDriver32.sys [2009-10-14 10064]
S4 Nero BackItUp Scheduler 4.0;Nero BackItUp Scheduler 4.0;c:\program files\common files\nero\nero backitup 4\NBService.exe [2008-9-24 935208]
S4 TomTomHOMEService;TomTomHOMEService;c:\program files\tomtom home 2\TomTomHOMEService.exe [2009-8-27 92008]
S4 TuneUp.ProgramStatisticsSvc;TuneUp Program Statistics Service;c:\windows\system32\TUProgSt.exe [2009-5-15 604416]
S4 TuneUp.UtilitiesSvc;TuneUp Utilities Service;c:\program files\tuneup utilities 2010\TuneUpUtilitiesService32.exe [2009-10-30 1021256]
S4 WDBtnMgrSvc.exe;WD Drive Manager Service;c:\program files\western digital\wd drive manager\WDBtnMgrSvc.exe [2008-7-24 102400]

=============== Created Last 30 ================

2009-11-26 05:24:53 161296 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2009-11-25 16:02:53 0 dc-h--w- c:\windows\ie8
2009-11-25 03:29:24 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-11-22 20:04:44 0 d-sh--w- c:\documents and settings\billy quick\IECompatCache
2009-11-10 03:49:17 132 ----a-w- c:\windows\system32\BookMarkData_0.fil
2009-11-10 03:32:07 68 ----a-w- c:\windows\eyeQ Screen Saver.ini
2009-11-10 03:32:07 4141056 ----a-w- c:\windows\eyeQ Screen Saver.scr
2009-11-10 03:31:55 0 d-----w- c:\program files\Infinite Mind LC
2009-11-04 03:37:24 29512 ----a-w- c:\windows\system32\TURegOpt.exe
2009-11-04 03:36:26 0 d-----w- c:\program files\TuneUp Utilities 2010
2009-11-04 03:35:47 0 d-sh--w- c:\docume~1\alluse~1\applic~1\{D3742F82-1C1A-4DCC-ABBD-0E7C3C0185CC}

==================== Find3M ====================

2009-10-30 20:01:00 30024 ----a-w- c:\windows\system32\uxtuneup.dll
2009-10-28 00:54:17 20 ---h--w- c:\docume~1\alluse~1\applic~1\PKP_DLec.DAT
2009-10-17 14:28:27 104512 ----a-w- c:\windows\system32\drivers\AnyDVD.sys
2009-10-08 19:57:02 611328 ----a-w- c:\windows\system32\uiautomationcore.dll
2009-10-08 19:57:00 220160 ----a-w- c:\windows\system32\oleacc.dll
2009-10-08 19:56:56 20480 ----a-w- c:\windows\system32\oleaccrc.dll
2009-10-07 19:58:21 1112 ----a-w- c:\docume~1\billyq~1\applic~1\ViewerApp.dat
2009-09-28 18:20:43 89256 ----a-w- c:\windows\system32\ElbyCDIO.dll
2009-09-11 14:18:39 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 21:03:36 58880 ----a-w- c:\windows\system32\msasn1.dll

============= FINISH: 11:21:49.78 ===============

Attached Files



#4 thewall

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Posted 02 December 2009 - 06:02 PM

Hello Bleacher :( Welcome to the BC HijackThis Log and Analysis forum. Sorry about your wait, but I will be assisting you in cleaning up your system from here on out.


I ask that you refrain from running tools other than those we suggest while we are performing the clean-up. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.



In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond the your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.







Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.



Please do not post any logs as an attachment unless asked to do so.





Thanks,



thewall
If I have helped you then please consider donating so I can continue the fight against malware Posted Image
All donations go directly to the helper

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Due to the large amount of backlogs we have I cannot respond to PMs for help unless I am already working with you

#5 Bleacher

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Posted 02 December 2009 - 09:15 PM

here are the results;
Malwarebytes' Anti-Malware 1.41
Database version: 3282
Windows 5.1.2600 Service Pack 3

12/2/2009 8:56:24 PM
mbam-log-2009-12-02 (20-56-24).txt

Scan type: Full Scan (C:\|)
Objects scanned: 245837
Time elapsed: 1 hour(s), 17 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\***** *****\Local Settings\Temporary Internet Files\chpwim2030win2kxp.exe (Trojan.Agent) -> Quarantined and deleted successfully.

#6 Bleacher

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Posted 02 December 2009 - 09:33 PM

Ok, Since I ran that program and removed the 1 trojan it found I have been able to go to the site that I had not been able to and actually made a couple of posts and read some too! Maybe that was it but I can't understand why it kept me off just the one site!
I'll post back if I have the problem comes back,
THANKS, Bleacher

#7 thewall

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Posted 02 December 2009 - 09:41 PM

Hang on. Don't be so quick to leave, we don't know we are done yet.
If I have helped you then please consider donating so I can continue the fight against malware Posted Image
All donations go directly to the helper

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Due to the large amount of backlogs we have I cannot respond to PMs for help unless I am already working with you

#8 Bleacher

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Posted 02 December 2009 - 09:59 PM

I'm still here! Let me knou need me to do!

#9 thewall

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Posted 02 December 2009 - 10:10 PM

Let's see if we can find anything else:


I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

If I have helped you then please consider donating so I can continue the fight against malware Posted Image
All donations go directly to the helper

Posted Image

Due to the large amount of backlogs we have I cannot respond to PMs for help unless I am already working with you

#10 Bleacher

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Posted 03 December 2009 - 06:29 AM

Ok- here is the result from that scan;

J:\Programs\powerdirector\Cyberlink.PowerDirector.Ultra.v7.00.1628.ISO-LZ0\PD7.iso probably a variant of Win32/Agent trojan deleted - quarantined
J:\Programs\Nero 8\Nero.8.3.6.0-ENG.www.Media-Zone.net\Nero-8.3.6.0_eng.exe Win32/Toolbar.AskSBar application deleted - quarantined
J:\Programs\bug doctor\Bug_Doctor.rar Win32/Adware.BugDoctor application deleted - quarantined
J:\Programs\bug doctor\Bug_Doctor\Bug Doctor\BugdoctorSetup.exe Win32/Adware.BugDoctor application deleted - quarantined

#11 thewall

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Posted 03 December 2009 - 10:18 AM

OK, a couple of other things:



Please uninstall older version of Adobe Reader before installing the latest version

* Click Start
* Control Panel
* Double clicking on Add/Remove Programs
* Locate older version of Adobe Reader and click on Change/Remove to uninstall it
* Click HERE to download the latest version of Adobe Acrobat Reader.
* Select your Windows version and click onDownload. If you are using Internet Explorer, you will receive prompts. Allow the installation to be ran and it will be installed automatically for you. If you are using other browsers, it will prompt you to save a file. Save this file to your desktop and run it to install the latest version of Adobe Reader.
* Close your Internet browser and open it again.





Although you have the latest version of Java on your machine you still have a leftover version which needs to be removed. These older versions can be exploited by Malware. Go to Add/Remove and delete the one I have listed below:

Java™ 6 Update 7






Let me know when you have completed this.
If I have helped you then please consider donating so I can continue the fight against malware Posted Image
All donations go directly to the helper

Posted Image

Due to the large amount of backlogs we have I cannot respond to PMs for help unless I am already working with you

#12 Bleacher

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Posted 03 December 2009 - 12:34 PM

OK- deleted Java 6 update 7 and uninstalled Adobe reader and installed the latest and greatest.

Bleacher

#13 thewall

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Posted 03 December 2009 - 01:52 PM

Does the computer seem to be acting OK still?
If I have helped you then please consider donating so I can continue the fight against malware Posted Image
All donations go directly to the helper

Posted Image

Due to the large amount of backlogs we have I cannot respond to PMs for help unless I am already working with you

#14 Bleacher

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Posted 03 December 2009 - 01:59 PM

I'm still having problems with the site. I can get on the main page today but I get the error message if I click on any thing on the page.

#15 thewall

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Posted 03 December 2009 - 02:43 PM

What browser are you using and if you have another have you tried to use it on the site?
If I have helped you then please consider donating so I can continue the fight against malware Posted Image
All donations go directly to the helper

Posted Image

Due to the large amount of backlogs we have I cannot respond to PMs for help unless I am already working with you




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