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Help with Personal Guard 2009 / search hijacking


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9 replies to this topic

#1 B Phelps

B Phelps

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  • Local time:06:59 PM

Posted 25 November 2009 - 10:19 PM

While using my computer, one of my sons apparently got hit by a drive-by download, leaving my computer infected with first, Personal Guard 2009, and second, search hijacking. I am not sure if the two issues are related.

I ran Malwarebytes AntiMalware and appear to have eradicated Personal Guard 2009.

However, most of my search results are getting hijacked. Some of the results are to more malware sites. I have Chrome 3.0.195, IE 7, and FireFox 3.5.5, and searches using any one of these browsers are getting hijacked. At times my browser is extremely slow to load legitimate pages, and even times out.

I've run HiJackThis without further success.

Here is the DDS log. Thanks in advance for any help you can offer!

Brian


DDS (Ver_09-11-24.02) - NTFSx86
Run by TechnoTwit at 17:09:03.85 on Wed 11/25/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3319.1800 [GMT -8:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\SearchIndexer.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe
C:\Program Files\IPFax\FaxMonitor.exe
C:\Program Files\Memeo\AutoBackup\MemeoLauncher2.exe
C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
C:\Program Files\Mindjet\MindManager 7\MMReminderService.exe
C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe
C:\Program Files\Windows Live\Sync\WindowsLiveSync.exe
C:\Program Files\Mindjet\MindManager 7\PDF-XChange\pdfSaver\pdfSaver3.exe
C:\Program Files\johnsadventures.com\John's Background Switcher\BackgroundSwitcher.exe
C:\Program Files\Starfield\Desktop Notifier\wben.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\WINDOWS\regedit.exe
C:\WINDOWS\system32\mmc.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
c:\PROGRA~1\mcafee\msc\mcshell.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\MsiExec.exe
C:\Program Files\Siber Systems\GoodSync\GoodSync.exe
G:\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uDefault_Search_URL = hxxp://www.google.com/ie
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uStart Page = hxxp://www.google.com/ig
BHO: SnagIt Toolbar Loader: {00c6482d-c502-44c8-8409-fce54ad9c208} - c:\program files\techsmith\snagit 8\SnagItBHO.dll
BHO: CmjBrowserHelperObject Object: {07a11d74-9d25-4fea-a833-8b0d76a5577a} - c:\program files\mindjet\mindmanager 7\Mm7InternetExplorer.dll
BHO: RoboForm: {724d43a9-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: SnagIt: {8ff5e183-abde-46eb-b09e-d2aab95cabe3} - c:\program files\techsmith\snagit 8\SnagItIEAddin.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
TB: &RoboForm: {724d43a0-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
TB: {8FF5E180-ABDE-46EB-B09E-D2AAB95CABE3} - No File
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll
uRun: [Windows Live Sync] "c:\program files\windows live\sync\WindowsLiveSync.exe" /background
uRun: [pdfSaver3] "c:\program files\mindjet\mindmanager 7\pdf-xchange\pdfsaver\pdfSaver3.exe"
uRun: [Google Update] "c:\documents and settings\technotwit\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [BackgroundSwitcher] "c:\program files\johnsadventures.com\john's background switcher\BackgroundSwitcher.exe"
uRun: [wben] "c:\program files\starfield\desktop notifier\wben.exe"
uRun: [RoboForm] "c:\program files\siber systems\ai roboform\RoboTaskBarIcon.exe"
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb11.exe
mRun: [FaxMonitor] c:\program files\ipfax\FaxMonitor.exe
mRun: [Memeo Backup] c:\program files\memeo\autobackup\MemeoLauncher2.exe --silent --no_ui
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\logitech webcam software\LWS.exe" /hide
mRun: [MMReminderService] c:\program files\mindjet\mindmanager 7\MMReminderService.exe
mRun: [BlackBerryAutoUpdate] c:\program files\common files\research in motion\auto update\RIMAutoUpdate.exe /background
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
dRun: [RoboForm] "c:\program files\siber systems\ai roboform\RoboTaskBarIcon.exe"
IE: Customize Menu - file://c:\program files\siber systems\ai roboform\RoboFormComCustomizeIEMenu.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Fill Forms - file://c:\program files\siber systems\ai roboform\RoboFormComFillForms.html
IE: RoboForm Toolbar - file://c:\program files\siber systems\ai roboform\RoboFormComShowToolbar.html
IE: Save Forms - file://c:\program files\siber systems\ai roboform\RoboFormComSavePass.html
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F46} - c:\program files\siber systems\ai roboform\RoboFormComFillForms.html
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F49} - c:\program files\siber systems\ai roboform\RoboFormComSavePass.html
IE: {724d43aa-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\RoboFormComShowToolbar.html
IE: {941E1A34-C6AF-4baa-A973-224F9C3E04BF} - {07A11D74-9D25-4fea-A833-8B0D76A5577A} - c:\program files\mindjet\mindmanager 7\Mm7InternetExplorer.dll
Trusted Zone: quixtar.com\www
Trusted Zone: shop.com\www
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/4/9/e494c802-dd90-4c6b-a074-469358f075a6/OGAControl.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1230950933546
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxps://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
LSA: Authentication Packages = msv1_0 relog_ap

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\techno~1\applic~1\mozilla\firefox\profiles\69gnserh.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig|http://www.wwdb.com/Home.aspx
FF - component: c:\program files\siber systems\ai roboform\firefox\components\rfproxy_31.dll
FF - plugin: c:\documents and settings\technotwit\application data\mozilla\firefox\profiles\69gnserh.default\extensions\technicianconsole@logmeinrescue.com\platform\winnt\plugins\npRescue.dll
FF - plugin: c:\documents and settings\technotwit\application data\mozilla\plugins\npatgpc.dll
FF - plugin: c:\documents and settings\technotwit\local settings\application data\google\update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\program files\adobe\adobe acrobat 7.0\acrobat\browser\nppdf32.dll
FF - plugin: c:\program files\common files\research in motion\bbwebsllauncher\NPWebSLLauncher.dll
FF - plugin: c:\program files\google\google updater\2.4.1698.5652\npCIDetect13.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npbittorrent.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npijjiCHPlugin.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npijjiFFPlugin1.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - HiddenExtension: XUL Cache: {6601520E-FD0C-4CEF-A709-4F74AE30BEE2} - c:\documents and settings\bro'3 4always\local settings\application data\{6601520E-FD0C-4CEF-A709-4F74AE30BEE2}
FF - HiddenExtension: XUL Cache: {2DCB77B7-117D-42F3-BC61-953FC7406E9D} - c:\documents and settings\sharla the babe\local settings\application data\{2dcb77b7-117d-42f3-bc61-953fc7406e9d}\
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: XUL Cache: {BA0D0EE7-BE0B-453B-AAC9-716CEEB33AA5} - c:\documents and settings\technotwit\local settings\application data\{BA0D0EE7-BE0B-453B-AAC9-716CEEB33AA5}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr_tdi.sys [2009-10-3 54752]
R3 A3AB;D-Link AirPro 802.11a/b Wireless Adapter Service(A3AB);c:\windows\system32\drivers\A3AB.sys [2007-5-23 547744]
R3 IntcHdmiAddService;IntelŪ High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2009-1-1 110080]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2009-11-25 38224]
R3 Video3D;ASUS Video3D Service;c:\windows\system32\drivers\Video3D.sys [2004-7-6 44544]
S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]
S0 MFX;MFX; [x]
S2 MemeoBackgroundService;MemeoBackgroundService;c:\program files\memeo\autobackup\MemeoBackgroundService.exe [2009-6-5 25824]
S2 XobniService;XobniService;c:\program files\xobni\XobniService.exe [2009-7-14 44776]
S3 AtcL001;NDIS Miniport Driver for Atheros L1 Gigabit Ethernet Controller;c:\windows\system32\drivers\l151x86.sys [2007-7-3 39424]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2009-8-5 704864]
S3 ICDUSB2;Sony IC Recorder (P);c:\windows\system32\drivers\IcdUsb2.sys [2009-4-29 39048]
S3 PsSdk41;PsSdk41;c:\windows\system32\drivers\pssdk41.sys [2009-6-25 36928]
S4 getPlusŪ Helper;getPlusŪ Helper;c:\program files\nos\bin\getPlus_HelperSvc.exe [2009-1-2 33752]
S4 SeaPort;SeaPort;c:\program files\microsoft\search enhancement pack\seaport\SeaPort.exe [2009-5-19 240512]

=============== Created Last 30 ================

2009-11-26 00:44:58 0 d-----w- c:\windows\pss
2009-11-25 14:31:21 0 d-----w- c:\docume~1\techno~1\applic~1\Malwarebytes
2009-11-25 14:31:16 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-11-25 14:31:14 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-11-25 14:31:14 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-11-25 14:31:14 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-11-21 17:17:44 0 d-----w- c:\documents and settings\technotwit\indaba
2009-11-21 17:15:26 0 d-----w- c:\documents and settings\technotwit\history
2009-11-21 17:15:25 0 d-----w- c:\documents and settings\technotwit\giving
2009-11-21 17:15:18 0 d-----w- c:\documents and settings\technotwit\apply
2009-11-14 02:50:07 86284 ---ha-w- c:\windows\system32\mlfcache.dat
2009-11-08 23:12:34 26600 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-11-08 23:12:34 107368 ----a-w- c:\windows\system32\GEARAspi.dll
2009-11-08 23:11:33 0 d-----w- c:\program files\iPod
2009-11-08 23:11:30 0 d-----w- c:\program files\iTunes
2009-11-08 23:11:30 0 d-----w- c:\docume~1\alluse~1\applic~1\{755AC846-7372-4AC8-8550-C52491DAA8BD}
2009-11-08 23:11:12 0 d-----w- c:\program files\Bonjour
2009-11-08 22:54:28 0 d-----w- c:\program files\Amazon
2009-11-05 23:58:06 0 d-----w- c:\program files\Vstplugins
2009-11-05 23:45:31 0 d-----w- c:\program files\uTorrent
2009-11-04 04:31:34 0 d-----w- c:\docume~1\techno~1\applic~1\LogMeIn Rescue
2009-11-04 04:31:00 0 d-----w- c:\program files\LogMeIn Rescue
2009-11-04 04:15:06 0 d-----w- c:\docume~1\techno~1\applic~1\webex
2009-10-29 06:51:09 0 d-----w- c:\program files\Roxio
2009-10-29 06:51:09 0 d-----w- c:\program files\common files\Sonic Shared
2009-10-29 06:41:04 0 d-----w- c:\docume~1\alluse~1\applic~1\Research In Motion
2009-10-29 06:37:38 44384 ----a-w- c:\windows\system32\drivers\tifsfilt.sys
2009-10-29 06:37:38 441760 ----a-w- c:\windows\system32\drivers\timntr.sys
2009-10-29 06:37:14 132480 ----a-w- c:\windows\system32\drivers\snapman.sys
2009-10-29 06:36:53 368480 ----a-w- c:\windows\system32\drivers\tdrpman.sys
2009-10-29 02:56:14 215104 ----a-w- c:\windows\system32\PnkBstrB.xtr
2009-10-28 02:28:45 319 ----a-w- c:\windows\game.ini
2009-10-28 02:11:24 0 d-----w- c:\program files\Activision
2009-10-27 04:17:53 0 d-----w- c:\program files\Microsoft SQL Server

==================== Find3M ====================

2009-10-31 04:01:42 35908 ----a-r- c:\windows\fonts\BNKGOTHM.TTF
2009-10-31 02:30:54 138576 ----a-w- c:\windows\system32\drivers\PnkBstrK.sys
2009-10-31 02:30:45 215104 ----a-w- c:\windows\system32\PnkBstrB.exe
2009-10-30 23:02:41 0 ----a-w- c:\windows\system32\drivers\lvuvc.hs
2009-10-30 23:02:28 0 ----a-w- c:\windows\system32\drivers\logiflt.iad
2009-10-29 02:54:36 75064 ----a-w- c:\windows\system32\PnkBstrA.exe
2009-09-11 14:18:39 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 21:03:36 58880 ----a-w- c:\windows\system32\msasn1.dll
2009-08-29 11:19:36 86016 ----a-w- c:\windows\system32\frapsvid.dll
2009-08-29 07:36:27 832512 ----a-w- c:\windows\system32\wininet.dll
2009-08-29 07:36:24 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-08-29 07:36:24 17408 ------w- c:\windows\system32\corpol.dll
2006-06-23 06:48:54 32768 ----a-r- c:\windows\inf\UpdateUSB.exe
2009-01-02 19:21:07 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009010220090103\index.dat
2009-04-04 00:44:41 32768 --sha-w- c:\windows\temp\temporary internet files\content.ie5\index.dat

============= FINISH: 17:12:43.43 ===============

Attached Files


Edited by B Phelps, 25 November 2009 - 10:23 PM.


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#2 B Phelps

B Phelps
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Posted 27 November 2009 - 01:14 PM

Ran the procedures as described at Major Geeks
http://forums.majorgeeks.com/showthread.php?t=35407
Still having a problem.

===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 27 November 2009 - 01:15 PM.


#3 B Phelps

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Posted 30 November 2009 - 01:16 AM

I understand everyone is a volunteer here. Thanks for the assist. Wasn't trying to "bump" my post, whatever that is. Just stating that I ran the procedures described. Am currently resolving the situation where I cannot log into safe mode. Ran chkdisk /r and am validating that fixboot won't wreck anything. Thanks for all your help.

Brian

#4 Net_Surfer

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Posted 01 December 2009 - 05:45 AM

Hello and :( to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here
.

*If you have since resolved the original problem you were having, we would appreciate you letting us know.

*If not please perform the following steps below so we can have a look at the current condition of your machine.

*If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.


Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

**If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay
.


You may want to keep the link to this topic in your favorites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic, where you can choose email notifications.
In order to be notified via email when your topic has a reply you need to enable topic notifications. To enable topic notifications you should do the following:

1. Click on the My Controls link at the top of the page to enter your control panel.

2. Scroll down to the Options category in the left hand side menu bar and click on the Email Settings link.

3. Put a checkmark in the checkbox labeled Enable 'Email Notification' by default?.

4. Set the If ticked, choose default type: menu option to Immediate Email Notification to have an email sent immediately when someone replied

The topics you are tracking are shown Here.
Because the e-mail notification system is not completely reliable, please check your topic once a day for responses.

----------------------------*-------------------------------

We need to see some information about what is happening in your machine.

Please perform the following scan:


Posted Image
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Kind regards
Net_Surfer

:(

#5 B Phelps

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Posted 02 December 2009 - 12:52 AM

Thank you netSurfer. I believe I got hit by the Zlob Trojan. I was able to replace ACPI.SYS and CLASSPNP.SYS which showed up in a RootKit scan by ComboFix and finally boot into safe mode. I am running RootRepeal now. I have already run DDS.SCR and will post the results of both as soon as RootRepeal is done. Brian

Edited by B Phelps, 02 December 2009 - 12:53 AM.


#6 B Phelps

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Posted 02 December 2009 - 01:18 AM

Here is the DDS log, and in addition, if it's helpful, the combofix.log.

Attached Files



#7 schrauber

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Posted 03 December 2009 - 03:28 PM

Hello, B Phelps
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.




Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#8 B Phelps

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Posted 03 December 2009 - 06:11 PM

Thanks Tom for taking the time to type a topical tidbit.

Between posting my problem and your reply I have been able to fix the issue. I was able to get into Recovery Mode and overwrite the ATCPI.SYS (if I remember the filename accurately) and another file with orignals from my install disk. This allowed me to boot into Safe Mode, where I ran GMER and an anti-malware software. It did not find Zlob, as I expected, but another Adware Rootkit, which I was able to removed.

The machine is apparently clean of infection, although not really healthy and running somewhat sluggishly. I am also dealing with a balky hard drive extended partition containing My Documents which has apparently gotten corrupted. Not sure if this is related. I ran a partition analysis tool runnning on the drive when I left this morning--it's early report was "NTFS (very bad)". I do have My Documents backed up, but am hopeful I might be able to restore the partition and copy the files directly.

I sincerely appreciate your willingess to help.

Regards,

Brian

#9 schrauber

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Posted 04 December 2009 - 01:54 PM

Hi,

Thanks for letting me know :(. To clarify:

Do you need still help with this system? Or would you do this on your own? :(
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#10 schrauber

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Posted 10 December 2009 - 03:43 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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