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Problems with my internet starting to affect my computer


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6 replies to this topic

#1 bluejeans4Cali

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Posted 25 November 2009 - 07:33 PM

I have a windows vista laptop. About three weeks ago my internet started to not work. Mozilla Firefox would not load all of the way; it would just say (not responding) and freeze up. Internet Explorer would load, but wouldn't let me go anywhere on the internet without stopping and saying (not responding). It was incredibly difficult to exit out of the windows as well.

I have done several virus scans, I have disconnected and reconnected my wireless network, I have uninstalled mozilla firefox, and I have downloaded all of the updates for my computer. To make matters worse, the problem with my internet has now caused my entire computer to slow and sometimes other windows display the same message that says (not responding). It is so frustrating! I am at a loss as to what to do. I thought that the whole thing would blow over, but unfortunately is hasn't.

Hopefully someone can help. Thanks,

bluejeans

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#2 garmanma

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Posted 26 November 2009 - 11:52 AM

As it is continually getting worse I would scan for rootkits
I will move you to the proper forum
Mark
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#3 garmanma

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Posted 26 November 2009 - 11:59 AM

Let's see if we can find anything hiding


:inlove:

Please download TFC by Old Timer and save it to your desktop.
alternate download link

Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.[/list]
=======================

:flowers:

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

=================================

:thumbsup:
SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
    First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

=================================

:trumpet:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#4 bluejeans4Cali

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Posted 27 November 2009 - 09:04 PM

Thank you so much for the detailed answer. Unfortunately, my computer will not allow me to get on bleepingcomputer.com, so I am going to have to keep going back and forth between two computers, figuring things out. It is going to be a long, frustrating process and I think I am going to take it really slow so that I don't accidentally throw my laptop. I'll post my log when I've finally finished all of the steps.

And I do have one more question: you wrote something about disabling my other scanning software. Did you mean that ALL of the software has to be disabled? Even the software that came with Windows Vista?

Thanks again,

bluejeans

#5 bluejeans4Cali

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Posted 27 November 2009 - 09:43 PM

Sorry to email again but I can't figure out how to disable my programs. I went to that link that you had that explained the different steps for disabling al types of programs, but the steps did not work for ANY of my programs. I followed the directions closely, and got lost halfway through most of them.

Here are the programs I have:

Spybot Search and Destroy- I got the farthest with this program, but then when it got to the step that said: "Uncheck the "TeaTimer" box and "OK" any prompts," that box was no where to be found. How do I know if I have tea timer? If I don't have tea timer, how do I disable spybot S&D?

TFC- you told me to download this and I did. Do I have to disable it?

Hijack This- do I have to disable this?

Ad-Aware 2007 and Ad-watch- I followed these steps and got lost at:

Ensure all highlighted options bellow are unchecked:(some settings may be used or changed only in the Pro version)

Under the General tab

* Processes Protection
* Registry Protection
* Network Protection

Under the Detection Layers tab:

* Spyware heuristics
* AntiVirus engine

My version...I guess...did not have those boxes/tabs...

Lastly, my computer came with this weird antivirus software: SonicWALL Enforced Client - Antivirus and Anti-Spyware Protected by McAfee.

No idea how to disable this. When I followed the steps on how to disable McAfree, there is not tab under scan tasks that says I can disable the program.

Being that my computer is a vista it is naturally WEIRD and finicky. I am not 100% positive that those are all of my firewalls. I'm worried that I may run into problems with other "behind-the-scene" scanners. How do I tell if I have disable all of them?

Sorry that this is so complicated.

#6 garmanma

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Posted 28 November 2009 - 07:06 PM

I'm sorry I overlooked your post yeterday
Teatimer is more than likely already disabled
It is preferable to disable your anti virus, but we can work around it and just run the tools
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 bluejeans4Cali

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Posted 07 April 2010 - 05:00 PM

hello again! I know that it has been a while, but it took forever to run the scans on my computer because I would get very frustrated and stop..but I finally finished your steps. I was able to successfully run TFC, MBAM, and SAS..and I downloaded RootRepeal and ran it several times. However, every time that I tried to scan using RootRepeal, either halfway through or at the end, it would freeze. A box would appear, but I could only see the outline of it, there was no text on the inside. This happened four times, so I'm guessing that it is going to continue to occur. Where do I go from here? (And the problem is still not fixed...my internet is still really slow and it freezes up w/ the 'not responding' message.)

Thanks!




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