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I think my computer has a virus please help


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#1 madmom74

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Posted 25 November 2009 - 04:24 PM

for a while my laptop has been acting very weird, I ran panda activescan, it said there was a virus and trojan which was unremoveable, can anybody help me to do a scan to find out what is actually on here as i don't think my antivirus actually works,

thankyou
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#2 Computer Pro

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Posted 25 November 2009 - 09:56 PM

Hello and welcome to Bleeping Computer.

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 madmom74

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Posted 27 November 2009 - 10:50 AM

Malwarebytes' Anti-Malware 1.41
Database version: 3236
Windows 6.0.6002 Service Pack 2

27/11/2009 15:40:19
mbam-log-2009-11-27 (15-40-06).txt

Scan type: Full Scan (C:\|)
Objects scanned: 390245
Time elapsed: 2 hour(s), 11 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\winsxs\Backup\x86_microsoft-windows-i..er-engine.resources_31bf3856ad364e35_6.0.6002.18005_lt-lt_bf12ba06fdc0c65b_msimsg.dll.mui_72e8994f (Trojan.Dropper) -> No action taken.

#4 Computer Pro

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Posted 27 November 2009 - 03:36 PM

Please make sure that you have Malwarebytes remove that file.

And then run SAS:

Please run ATF and SAS:

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note 2: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.



Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
Computer Pro

#5 madmom74

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Posted 28 November 2009 - 02:31 PM

hi i am doing the antispyware scan, never had anything like this it has been scanning for 8hrs and 40 mins and is still on files, shall i stop it shortly hasn't found anything yet. just that my laptop been on now for this long!

#6 madmom74

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Posted 28 November 2009 - 03:22 PM

i cancelled the scan 9 and a half hours was a joke, any other suggestions, it had found nothing in that time though

#7 Computer Pro

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Posted 28 November 2009 - 03:43 PM

Are you still having any symptoms? And no scans can run for awhile so 9 and a half hours is not abnormal.
Computer Pro

#8 madmom74

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Posted 29 November 2009 - 05:36 AM

it seems worse, won't let me type in emails for about 5 minutes, and as i am typing the cursor decides to jump to the begging of the sentence grrrr :thumbsup:

Edited by madmom74, 29 November 2009 - 06:14 AM.


#9 madmom74

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Posted 29 November 2009 - 11:13 AM

hi and also, spybot keeps finding 4 entries of DoubleD that cannot be removed and says may be removed after restart, and itwill not shift any ideas?

#10 Computer Pro

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Posted 29 November 2009 - 03:44 PM

Ok, lets run Dr. Web:

Please download Dr. Web the free version & save it to your desktop. DO NOT perform a scan yet.

Scan with Dr. Web Cureit as follows:
Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).
If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
When complete, click Select All, then choose Cure > Move incurable.
(This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
Now put a check next to Complete scan to scan all local disks and removable media.
In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
In the top menu, click file and choose save report list.
Save the DrWeb.csv report to your desktop.
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Computer Pro

#11 madmom74

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Posted 01 December 2009 - 02:25 PM

Hi, well I am not having any luck at all. I ran Dr. web and twice it was on for about 6 hours with no movement at one point, it got stuck on the same bit for hours, wouldn't progress anymore. Why is that? There is no point running it again cos it will stay stuck at the same place for hours, after scanning 40000 or something files won't go any further.

#12 Computer Pro

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Posted 01 December 2009 - 06:25 PM

Ok, lets run Kaspersky:

Please do an online scan with Kaspersky Online Scanner

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
The program will launch and then begin downloading the latest definition files:
Once the files have been downloaded click on NEXT
Now click on Scan Settings
In the scan settings make sure that the following are selected:
o Scan using the following Anti-Virus database:
Extended (if available otherwise Standard)
o Scan Options:
Scan Archives
Scan Mail Bases
Click OK
Now under select a target to scan:
Select My Computer
This will program will start and scan your system.
The scan will take a while so be patient and let it run.
Once the scan is complete it will display if your system has been infected.
o Now click on the Save as Text button:
Save the file to your desktop.
Copy and paste that information in your next post.
Computer Pro

#13 madmom74

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Posted 08 December 2009 - 02:58 AM

hi i did that and nothing was found

#14 Computer Pro

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Posted 08 December 2009 - 07:36 AM

Are you still having the same error?
Computer Pro

#15 madmom74

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Posted 09 December 2009 - 10:32 AM

still cannot remove DoubleD from spybot?




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